Will NY unemployment send me a new Key Bank card after my account was closed or do I need to call them?

They should send you a new card automatically. I had a similar situation when my card expired (didn't get closed, but still). The payment went through and about 7-10 days later I got a new card in the mail. Just make sure your address is updated in the system.

After struggling with the same problem, I found this service called Claimyr (claimyr.com) that got me connected to a live agent without the endless hold time. Talking to a real person got my money situation fixed so quickly! They basically wait on hold for you and call you when an agent picks up. Best thing I ever did to finally get my benefits sorted. Check out this video too: https://youtu.be/Rdqa1gKtxuE

You DEFINITELY need to call them. When your account is CLOSED (not just expired card), they don't automatically issue a new one. They have to manually reset something in the system. I had this exact problem in July when my Key account was closed due to inactivity. Took me 3 days of calling but once I got through, they fixed it on the spot.

The NY unemployment system is such a freaking joke. They make everything 10x harder than it needs to be. Why can't they just have direct deposit like a normal organization?! I hate that Key Bank card with a passion.

When my account was closed last december, I had to call Key Bank directly not unemployment. The number should be on the back of your old card. If you don't have that anymore, try 1-866-295-2955. Took about 30 min on hold but way faster than getting thru to NYSDOL.

Here's what you need to do (went through this exact headache last fall): 1. Your money is likely sitting in limbo because your account was closed. The system tried to deposit it but couldn't. 2. You HAVE to speak with someone at NYSDOL. Unfortunately there's no way around this when your account has been closed due to overdraft issues - it's different from just an expired card. 3. Best times to call are Tuesday-Thursday between 8:05-8:30am. Slightly better chance of getting through. 4. If traditional calling isn't working (it usually doesn't), I highly recommend using claimyr.com - it's a service that does the calling/waiting for you and connects you when they get a human. Worth every penny since it got me my $2700 in stuck benefits released. 5. Once you talk to someone, ask them to reset your payment method to direct deposit if possible. This will help you avoid Key Bank issues going forward. 6. Document everything - who you spoke with, reference numbers, etc. The NY unemployment system is ridiculously frustrating, but there is a way through this maze. Hang in there!

anyone else think its crazy that in 2023 we still have to deal with this prehistoric system? why cant they just text us updates or have an actual functioning website smdh

Hate to be the bearer of bad news but ur gonna need to call. Like actually talk to a human. The funds might be stuck in processing if your account is closed. This happened to my brother and he had to have them reissue the payment.

U might be waiting a while. I had a similar issue and it took nearly 3 weeks to get a new card after calling. They're slow AF.

fun fact: you can actually request expedited shipping for the key bank card if you can get someone on the phone. they won't offer it, you have to specifically ask for it. worked for me back in february when i was in a similar spot.

Call this number instead of the main one: 888-209-8124. It's their direct line for payment issues. Still a wait but better than the general number. Select option 2, then 1, then 3 when prompted.

Try reaching out on Twitter too. Sometimes they respond faster there than on the phone, believe it or not. Tag @NYSLabor in a tweet about your issue.

Whatever u do DO NOT try to open a new Key Bank account on your own. It will mess everything up even worse. Let unemployment handle it or you'll end up with two accounts and a bigger mess. Ask me how I know... 🤦‍♂️

Check if you can get your state rep involved. My benefits were stuck for almost 2 months last year, I contacted my local assembly member's office and they have special contacts at NYSDOL. Had my issue fixed in 3 days.