1 month waiting for NY unemployment KeyBank card - still no money after 6 months

Unfortunately, this happens quite often with the NY KeyBank cards. There are a few things you need to do right away: 1. Call the NYSDOL directly at 888-209-8124 (though getting through is nearly impossible) 2. Specifically ask about the status of your payment method - sometimes they have your account flagged for direct deposit instead of KeyBank 3. Check if there's an identity verification hold on your account - many payment delays are because of this 4. Request that they resend the payment method election form if needed The good news is that once this is resolved, you should get all back payments at once. The system is just incredibly backed up right now.

same thing happend to me last month! waited 5 weeks for the card and nothing came, then found out they never even sent my info to keybank lol. the system is totally broken rn

After struggling with the EXACT same issue in January, I finally found a solution that worked. I used Claimyr (claimyr.com) to get through to an actual human at unemployment. They have this system that holds your place in line and calls you back when an agent is available. Saved me HOURS of frustration. They have a video that shows how it works: https://youtu.be/Rdqa1gKtxuE Once I got through, I found out they had my address wrong by ONE digit, so all my mail was being returned. The agent fixed it on the spot and reissued my KeyBank card. Had it within 10 days. Worth every penny not to deal with busy signals and disconnections!

The REAL problem is that NY unemployment is INTENTIONALLY making it hard to get your benefits!!! They hope people will just give up so they can keep the money. I went through this EXACT thing last year and had to contact my state assembly person before anything happened. This is THEFT of benefits we're entitled to!!

Double-check your spam/junk folder for emails from NYSDOL. Sometimes they send important notifications about payment issues there. Also, log into your account and make sure your mailing address is 100% correct. Even a small error can cause major delays. If your address is correct, you should request a payment trace through NYSDOL. Call first thing in the morning (7:30 am) when the phone lines open - that's your best chance of getting through. Ask specifically for a "payment trace" on your KeyBank card. Also, have you verified that all your weekly certifications were accepted? Sometimes people think they've certified but the system hasn't actually recorded it properly.

omg im in the same boat!!! been waiting since september for my keybank card and nothing. its so frustrating bc the website shows im approved but no money actually comes. i have kids to feed and bills piling up. this system is such a joke

One important thing to check: Did you receive ANY correspondence from NYSDOL about identity verification? Sometimes they request additional documentation through their secure message center, and if you don't respond within a certain timeframe, they put a hold on your payments. Log into your account and check for any messages or action items. Also check the "Payment History" section - sometimes there are specific codes that indicate why payments are held up. If you see a code like "TC490" or "IVH" next to your payments, that's an identity verification hold that needs to be resolved before they'll issue the KeyBank card.

I work as an employment counselor and see this frequently. Here's what's likely happening: 1. Your claim is probably in what's called "payment pending" status. This means you're approved but something is flagging the actual release of funds. 2. The most common causes are: - Identity verification issues (even if you weren't notified) - Employer protest/dispute of your claim - System glitch in payment processing - Administrative review flag 3. For the KeyBank card specifically, they won't issue one until at least one payment is processed, which explains why KeyBank says they haven't received your information. You need to speak directly with a claims specialist, not just a general customer service rep. When you call, use the phrase "payment pending status resolution" specifically - this sometimes gets you to a different department.

After I finally got through to someone (using Claimyr), they told me that sometimes there's a security verification that gets triggered on accounts with larger backpay amounts. Since you're owed 6 months of payments, that's probably what happened. Once they release the verification hold, your card should be issued right away. The agent I spoke with was able to manually override the hold once I confirmed some identity details.

have u checked if ur bank account info is right in the system? my friend thought she was getting a keybank card but she actually had put in her direct deposit info when she applied and forgot about it lol. might be worth double checking

UPDATE: I finally got through to someone!!! I used Claimyr like someone suggested here and got a callback in about 30 minutes. The agent confirmed there was a security hold on my account because of the large backpay amount. She verified my identity and lifted the hold! She said my KeyBank card should be processed within 3 business days and I should receive it within 7-10 days after that. All my back payments will be loaded onto it when it arrives! I'm so relieved - thank you all for your help and suggestions!