Need live person at KeyBank for NY unemployment debit card issues - any direct numbers?

I had to deal with KeyBank last month for a similar issue. Try 866-295-2955 and keep pressing 0 repeatedly when the automated system starts talking. Sometimes it works to get a representative. If that doesn't work, try pressing 0 then 2 then 0 again. Took me about 15 minutes of trying different combinations, but I finally got through. Good luck!

keybank is THE WORST!!!! ive had nothing but problems with them since day 1. half the time the stupid card doesn't work at atms and their customer service is a JOKE. i've spent hours trying to talk to someone about missing deposits. the whole system is broken on purpose.

same boat last week...

I found this service called Claimyr that helped me get through to an actual person at NYSDOL (not KeyBank specifically) when I was having issues with my claim. It costs a bit, but it saved me hours of frustration. They connected me to an agent in about 20 minutes when I'd been trying for days on my own. You can check them out at claimyr.com - they have a video showing how it works here: https://youtu.be/Rdqa1gKtxuE After I finally talked to NYSDOL, they were able to tell me exactly what was going on with my KeyBank card and fixed the issue on their end. Might be worth trying if you're desperate!

i think the problm is that ur payment might be pending still sometimes it says it went thru but theres actually a hold for a few days my uncle had this happen and it took like 5 business days to actually show up on his card even tho the website said it was paid already

KeyBank debit card issues are frustrating but there are a few approaches that might help: 1. For direct KeyBank support, call 866-295-2955 and use these options: Press 1 for English, enter your card number, then press 0 three times in succession when they ask for verification. Many systems are programmed to transfer to a representative after multiple invalid entries. 2. If that doesn't work, call NYSDOL at 888-209-8124 and explain that your payment is showing as processed but not appearing on your KeyBank card. They can verify if the payment was actually released to KeyBank or if there's a processing delay. 3. The most reliable solution is switching to direct deposit if possible. Log into your NY.gov account, go to payment options, and set up direct deposit to your personal bank account. All future payments will bypass KeyBank entirely. Keep in mind that standard processing time is 2-3 business days after a payment shows as "released" in the system, but bank holidays or system issues can extend this timeframe.

I've been collecting NY unemployment for 2 months now and had a similar issue with my KeyBank card in February. What I discovered is that sometimes there's a security hold if there's unusual activity. In my case, I had tried using the card at 3 different ATMs in one day (because the first two weren't working properly). This triggered some kind of fraud alert. You might want to check if you've done anything that could be considered "unusual" - like trying to withdraw a larger amount than normal, using the card in a different location, or making multiple transactions in a short time. When I finally reached someone at KeyBank (took forever!), they told me the security department had put a hold on my funds. They transferred me to that department who verified my identity and released the money immediately. Hope this helps! The situation is incredibly frustrating, I know.

Just wanted to follow up - were you able to get through to someone at KeyBank? If not, another trick I've heard works is calling right when they open in the morning. Their customer service opens at 8am EST Monday-Friday, and apparently the wait times are much shorter if you call right at 8.