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I had trouble getting through to NYS Department of Labor when my benefits were ending. Kept getting busy signals and the online chat never worked. Finally used this service called Claimyr (claimyr.com) that got me connected to an actual agent who explained my options. They have a video demo showing how it works: https://youtu.be/qyftW-mnTNI. The agent told me about some programs I didn't know existed.
THE WHOLE SYSTEM IS BROKEN!! They make it impossible to get help and then cut you off when you need it most. I've been trying to reach someone at NYS Department of Labor for weeks about my situation and it's like they don't want to help anyone!
I had a really hard time getting through to NYS Department of Labor when my claim got stuck in adjudication. Someone on here recommended this service called Claimyr that actually gets you connected to real agents. Check out claimyr.com - they have a video demo at https://youtu.be/qyftW-mnTNI that shows how it works. Saved me weeks of frustration trying to call on my own.
Just want to add that even after you submit your application, you MUST file your first weekly claim within the same week or you'll lose that week's benefits. Don't wait for approval - start filing weekly claims immediately after your application is submitted.
Wait I'm confused about the timing too. If I file my claim today but my employer contests it, do I still get benefits while they investigate? Or do I have to wait until adjudication is finished? I keep reading different things online about pending claims.
You typically won't receive payments while your claim is under adjudication if there's a separation issue being investigated. However, you should continue filing your weekly claims during this time so you don't lose those weeks if your claim is eventually approved. The adjudication process can take anywhere from 2-6 weeks depending on the complexity.
Diego Chavez
I had trouble getting through to NYS Department of Labor when I had questions about my application. If you run into issues reaching them by phone, I found this service called Claimyr at claimyr.com that helped me get connected to an actual agent. They have a video demo at https://youtu.be/qyftW-mnTNI showing how it works. Really saved me time instead of calling dozens of times myself.
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Freya Christensen
•That's good to know, I was wondering how hard it would be to reach someone if I had questions.
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Anastasia Smirnova
One thing to watch out for - if you had any side gigs or part-time work while employed, make sure you report ALL of it accurately. The NYS Department of Labor cross-checks with other agencies and you don't want to deal with an overpayment issue later. Better to be completely honest upfront.
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