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I had trouble reaching NYS Department of Labor to ask similar questions about employer obligations. Ended up using this service called Claimyr (claimyr.com) that helped me get through to an actual agent who explained the whole funding system. They have a video demo at https://youtu.be/qyftW-mnTNI that shows how it works. Really helped clear up my confusion about who pays what.
This whole system is ridiculous! Why do they need some random account number that employers hide from us? I worked there for 3 years and never once saw this mysterious number anywhere. Just another way to make filing claims impossible.
OMG this is giving me anxiety because I just filed my claim last week and now I'm worried they're going to deny me for some made-up reason too. Did you do anything wrong during the application process? Were all your answers accurate? What if they deny me for 'classical unemployment' too even though I've never heard of it?!
You definitely need to appeal this denial. Even if it was 'cyclical unemployment' that's still a valid reason for UI benefits. The appeal process gives you a chance to present your case and clarify any wage reporting issues. You only have 30 days from the denial date to file the appeal, so don't wait too long.
I had a similar situation where I couldn't reach anyone at NYS Department of Labor to explain my side when my employer contested my claim. The phone lines are always busy and I kept getting hung up on. I ended up using a service called Claimyr (claimyr.com) that helped me get through to an actual agent. They have a video demo at https://youtu.be/qyftW-mnTNI that shows how it works. It was really helpful for explaining my situation properly instead of just waiting weeks for them to decide without hearing from me.
Chloe Harris
Before considering legal action, make sure you're keeping detailed records of every interaction with NYS Department of Labor. Save all emails, take screenshots of your online account, write down dates and times of phone calls and what was discussed. If they're truly violating due process or their own regulations systematically, this documentation will be crucial. Also check if your state has an unemployment insurance ombudsman or inspector general who handles complaints about the department's operations.
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GalaxyGlider
•I have been keeping records thankfully. I have emails going back 3 months showing them asking for the same documents I already sent 4 times.
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Diego Mendoza
Same boat here. Been fighting an overpayment notice for 8 weeks now and it's like talking to a wall. The stress is killing me and affecting my job search too because I'm constantly worried about this hanging over my head.
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