New York Unemployment

Can't reach New York Unemployment? Claimyr connects you to a live NYDOL agent in minutes.

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  • Connect you to a human agent at the NYDOL
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  • Call the correct department
  • Redial until on hold
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  • Give you free callbacks if the NYDOL drops your call

If I could give 10 stars I would

If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!


Really made a difference

Really made a difference, save me time and energy from going to a local office for making the call.


Worth not wasting your time calling for hours.

Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.


An incredibly helpful service

An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!


Consistent,frustration free, quality Service.

Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.


IT WORKS!! Not a scam!

I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!

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Ask the community...

  • DO post questions about your issues.
  • DO answer questions and support each other.
  • DO post tips & tricks to help folks.
  • DO NOT post call problems here - there is a support tab at the top for that :)

Honorah King

just wondering... even with the lower amount are u still getting paid regularly? cause I've been waiting 5 weeks with ZERO payments and would take ANY amount at this point lol

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Mason Lopez

Yes, I am getting paid the lower amount regularly. I'm grateful for that at least, but still stressed about missing out on $570+ per month that I should be receiving. I hope your payment issues get resolved soon!

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Vera Visnjic

Just wanted to follow up - were you able to get through to a representative? If not, besides the suggestions others have mentioned, you can also try contacting your state senator or assembly member's office. They often have direct contacts at NYSDOL and can escalate cases like yours. Many unemployment issues get resolved quickly once a legislative office inquires about them.

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Mason Lopez

I'm going to try Claimyr tomorrow morning - if that doesn't work, I'll definitely reach out to my assembly member by the end of the week. I'll update here once I get it resolved in case anyone else runs into this same issue. Thanks everyone for all the help and suggestions!

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Amina Diallo

Is the 1099-G also available if you had a pending claim that was eventually denied? I had a complicated situation where I filed, received 2 payments, then they determined I wasn't eligible and I had to pay it back. Not sure if I'll get a form or if I need to report anything.

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Keisha Johnson

Great question! If you repaid benefits in the same year you received them, your 1099-G should reflect only the net amount (if any). However, if you received payments in 2024 but repaid in 2025, you'll still get a 1099-G for the full amount received in 2024. In that case, you can claim the repayment as an itemized deduction or tax credit when you file your 2025 taxes next year. It's a bit complicated, so you might want to consult with a tax professional about your specific situation.

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Yara Sayegh

Just wanted to update - I noticed they've also added a feature where you can download ALL your previous years' 1099-G forms at once. Super helpful if you need to amend old returns or just want to keep your records organized!

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Oliver Schulz

That's really good to know! Where exactly do you see that option? I can only find the current year when I log in.

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Malik Thompson

Good news - I just checked the NYSDOL Twitter account and they announced they're adding extra staff to process claims through April. Hopefully this means your claim will move faster. Just hang in there!

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FireflyDreams

Thanks for checking! That gives me some hope. I'll try to be patient for a bit longer before panicking.

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FireflyDreams

UPDATE: I finally got through to a representative! Used the Claimyr service that was suggested here and got a callback in about 40 minutes. The rep said there was an issue with my identity verification (apparently my driver's license scan was too blurry) and they needed additional documentation. She helped me upload it right on the call. She said my claim should update within 2-3 business days and I'll receive backpay for all the weeks I've certified. Such a relief to finally get answers! Thanks everyone for your help.

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Javier Morales

nice!! glad u got it figured out!

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Haley Stokes

my claim was stuck forever too and i finally found out it was because my former employer contested it? but nobody told me until i finally got through. make sure you have your employment records handy when you finally reach someone. and maybe check if theres anything weird with your previous job that might be holding things up?

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Aileen Rodriguez

That's a good point. I left my last job on good terms, but who knows what they might have said to unemployment. I'll definitely have all my documents ready when I finally get through. Thanks for the tip!

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Aileen Rodriguez

UPDATE: I finally got through to someone! I tried that Claimyr service that someone mentioned above, and I was honestly shocked when it actually connected me with a rep in about 15 minutes. Turns out there was an issue with my identity verification that nobody had bothered to tell me about. The agent was able to fix it right on the call, and she said my claim should be processed within 2-3 business days with all backpay included. Such a relief after 10 weeks of stress! Thanks everyone for your suggestions.

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Alejandro Castro

That's awesome! So glad you got it resolved. Hoping your money comes through quickly!

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Zane Gray

nice! was just about to suggest trying that service too. glad it worked out, nothing worse than being stuck in limbo.

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Chloe Anderson

did u ever find out if they go back and give u the money from when ur benefits ran out until now? i'm worried about the same thing happening to me soon

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Isabella Santos

Not yet, but I'm going to specifically ask about backdating when I file my new claim. Will update here when I find out!

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GalacticGuru

Just to follow up on this thread - I've helped several clients with similar situations. When you file your new UI claim, make sure to use the "Comments" section at the end of the application to explain your situation. Specifically state: "I previously exhausted UI benefits and received MEUC approval letter dated [date]. I'm requesting this new claim be backdated to [date your benefits exhausted] due to confusion caused by the MEUC approval." This written record is important if you need to appeal later.

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Isabella Santos

This is extremely helpful, thank you! I'll use that exact wording when I file my new claim today. I appreciate all the support from everyone here.

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Caleb Stark

anyone else notice that the new NY labor website is actually WORSE than the old one?? it looks prettier but half the functions don't work right

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Angelica Smith

OMG yes!! It kept logging me out every 2 mins when I was trying to update my work search record last week! So annoying

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Harper Thompson

To stay on topic: The processing status is normal when transitioning between benefit types. The system should update within 3-7 business days with a determination. If it takes longer, that could indicate an issue requiring staff review.

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Sophia Long

UPDATE: You guys were right! My account updated today (3 days later) and I got a message saying I qualified for the Extended Benefits program. It says I'm eligible for 13 additional weeks at the same weekly amount as before. So glad I asked here instead of just giving up when I saw 0 benefits remaining. Thanks everyone for your help!

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Lucas Bey

congrats! make sure u keep doing all ur work search activities cuz they check those more carefully on the extension programs

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Logan Greenburg

Excellent news! Remember that Extended Benefits requires you to apply for at least 5 jobs per week (increased from the 3 required during regular UI). Also, keep detailed records as they conduct more frequent work search audits for EB recipients.

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Louisa Ramirez

good luck! the phone system is awful lol

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Laila Prince

UPDATE: I finally got through to someone at NYSDOL! I used that Claimyr service and got connected in about 25 minutes. The agent confirmed that I do qualify for a new claim based on my part-time work history. She had to do some special override in the system and then helped me file a new claim over the phone. My weekly benefit amount will be lower than before ($341 instead of $504), but it's definitely better than nothing! Thanks everyone for your help and advice.

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TommyKapitz

That's great news! Glad it worked out for you. The reduced benefit amount is normal when it's based on part-time work, but like you said, better than zero!

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Drake

my cousin works for nysdol and he says they batch process payments twice a week now. if you just missed the cutoff you gotta wait for the next batch. also depends on your bank some take longer to post the deposit

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Alexander Zeus

this is good info! what days do they do the batches? might help people know when to expect $

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Olivia Harris

To update everyone on this thread: As of April 2025, NYSDOL processes payment batches on Tuesdays and Fridays. If your certification is processed after the Tuesday batch, you'll be in Friday's batch. Then your bank's processing time adds 1-3 business days depending on the financial institution. For the original poster, since you certified on Sunday and it's now Thursday, your payment was likely included in Tuesday's batch and should arrive by Friday or Monday at the latest, assuming no holds on your account.

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Chloe Boulanger

This is SO helpful! Thank you for explaining the batch processing schedule - that timeline makes sense with what I'm seeing. I'll check tomorrow and Monday before getting too concerned. Really appreciate everyone's help on this thread!

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Grace Lee

One last thing to check - make sure your direct deposit information is entered correctly. I've seen cases where people were approved and payments were being issued, but they were going to an incorrect account number. Double-check all your payment information in your online profile, and consider adding/updating your banking details even if you think they're correct. Sometimes this can trigger a review of pending payments.

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Mason Kaczka

I just checked my direct deposit info and everything looks correct. I've had the same account for years. But maybe I'll try updating it anyway just to see if that triggers something in their system. Worth a try at this point!

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Kayla Jacobson

After reading through all this, it seems like your best options are: 1. Use a service like Claimyr to reach an actual claims specialist who can see what's happening 2. Contact your state assembly member's office for assistance 3. Request a formal supervisor escalation and payment investigation 4. Check all your documents to ensure nothing is missing The key is getting to someone who can actually see the specific hold on your account. Regular customer service reps often can't see or fix the real issues. Good luck - hope you get your backpay soon!

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Mason Kaczka

Thank you for summarizing everything so clearly! I'm going to try all of these approaches. I'll update this thread if anything works so it might help others in the same situation.

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Diego Fernández

how did you manage to get through to someone?? ive been trying for days!!

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Astrid Bergström

I used that Claimyr service someone mentioned above. I was skeptical but it actually worked - got me through to an agent in about 25 minutes instead of the endless busy signals I was getting before. Definitely worth it for something this important.

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Zara Khan

my cousin works for the state (not unemployment but diff department) and she told me that the forfeitures are considered the "penalty" part and the civil money payment is the "paying back what you shouldn't have received" part. that's why they hit you with both. one is punishment one is repayment. seems excessive but that's how they see it i guess

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