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I was in the same situation and honestly Claimyr.com saved me. It's the only way I could connect with a live person after weeks of trying. Got my claim sorted in one call after they connected me. It's worth checking out if she's desperate - https://youtu.be/Rdqa1gKtxuE has more info.
Nah just sharing what worked for me after nothing else did. Been there done that with the endless hold music and disconnects. When ur about to be evicted you'll try anything.
Has she tried emailing them at the claims support email? Takes forever to get a response (like 5-7 days) but they eventually did help me submit docs when the portal wasn't working.
Dont forget that NY has the 599 program where you can keep your benefits while taking approved training courses. Might be worth looking into if he wants to learn a new skill while job hunting. You need to apply for it though.
Here's the link: https://dol.ny.gov/599-program - but you need to talk to a rep to actually get approved for it. It's one of those hidden benefits they don't advertise much.
Your husband should check if he qualifies for the 13-week Extended Benefits program in NY. Not everyone is eligible but worth checking. You HAVE to call and talk to a rep to find out though, which is a nightmare unless you use a service like claimyr to get through.
Random but I was at my absolute breaking point with NY unemployment (similar situation - kept getting different answers) until I found a way to skip the hold time using claimyr.com. Sounds like you need to talk to a specialist who can actually see both of your claims in the system, not just the regular frontline people. Good luck!
Anyone else sick of how NY unemployment just does whatever they want with no accountability? We're all just sitting here hoping they eventually do what they promised 🤮
Danielle Campbell
just went through this last week! the trick is to use a desktop instead of phone, and make sure your camera is super good quality. also when taking pics of ID hold it against a WHITE background (not dark) and make sure theres good lighting. worked for me first try after doing all that.
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Rhett Bowman
I literally couldn't change my bank info for THREE MONTHS because of the ID.me nonsense. Finally got through on the phone after using claimyr.com (which btw was a lifesaver) and the agent told me there was a note on my account saying I'd already been verified! The whole time I was stressing and resubmitting docs they already had everything they needed 🤬 The system is beyond broken.
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Ali Anderson
•That's exactly what I'm worried about! I think I'm already verified but they keep asking me to do it again
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Rhett Bowman
•if u can get through to an actual agent they can check if ur already verified. that's what finally fixed it for me
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