NY unemployment login error - same username/password not working anymore

They updated the login system like 2 weeks ago. A bunch of ppl got logged out. Try resetting ur password, worked for me

This is actually a pretty common issue after the NYSDOL system update in February 2025. Your account credentials were likely reset during the security enhancement process. Here's what you should do: 1. Go to the NY.gov ID login page 2. Click on 'Forgot Username/Password' 3. Follow the verification steps (you'll need your email and possibly your SSN) 4. Create a new password that meets their new security requirements (12+ characters, special symbols, numbers) 5. Log back in with your updated credentials If that doesn't work, there might be a temporary lock on your account due to multiple failed login attempts. In that case, you'll need to wait 24 hours before trying again or contact NYSDOL directly.

Wait has anyone else noticed that sometimes even after you reset your password it still says invalid credentials?? I'm having this exact problem and I've reset my password THREE TIMES already and it still won't let me in! I'm freaking out because I need to certify by Sunday and I can't get into my account!!

I had this exact same problem last week. After trying everything with password resets, I finally called NYSDOL. Waited on hold for over 2 hours and never got through. Then I found this service called Claimyr that got me connected to an agent in about 20 minutes. The agent explained that my account had a security flag because I logged in from a different device than usual. They removed the flag and I could log in immediately after. Might be worth checking out their demo video (https://youtu.be/Rdqa1gKtxuE) if you're having trouble getting through on the phone. The website is claimyr.com

Did you try logging in on a different device? Sometimes my phone works when my laptop doesn't for some reason. Also make sure you're going to the right URL - they changed it slightly with the update (https://unemployment.labor.ny.gov instead of the old one). I got confused by that too!

UPDATE: Got it fixed! For anyone with the same problem - it was actually because of the system update. I used Claimyr like someone suggested here and got through to an agent in about 15 mins (after trying to call directly for hours). The agent said my account had been flagged for additional verification because I usually log in from my phone but had recently tried from my desktop. They removed the security hold and I was able to reset my password and log in right away. Thanks everyone for your help!

Thanks for sharing your solution! This is a great reminder for everyone that sometimes account issues aren't just forgotten passwords but actual security measures. The NYSDOL has enhanced their fraud detection recently, which is why they're more sensitive to login location changes. For future reference, everyone should: 1. Try to use the same device for logins when possible 2. If you need to switch devices, be prepared for potential verification steps 3. Keep your contact information updated so they can reach you for verification 4. Consider setting up multi-factor authentication on your NY.gov ID to prevent future issues

Just wanted to add that I had a similar issue last month after the system update. What worked for me was actually logging out of ALL NY.gov services first (including any other state services you might be logged into), then clearing my browser completely, and THEN doing the password reset. Apparently the system sometimes gets confused if you're logged into multiple NY.gov services at once. Also, make sure you're not using any browser extensions that auto-fill passwords - those can sometimes conflict with the new security system. Hope this helps someone else avoid the frustration!

Had the exact same issue two days ago! Super frustrating when you know your login is correct but the system keeps rejecting it. What finally worked for me was doing a complete browser reset - cleared all cookies, cache, saved passwords, everything. Then I went to the NY.gov ID site (not the unemployment site directly) and did a fresh password reset from there. Apparently the February update changed how the authentication works between NY.gov ID and the unemployment portal, so sometimes they get out of sync. Also make sure you're using the updated URL that someone mentioned earlier. The whole process took about 30 minutes but now everything works perfectly. Really wish they'd sent out better communication about these changes ahead of time!