NY unemployment login error - same username/password not working anymore

Thanks! Did you just use the 'forgot password' link on the main page? Did you have to call anyone or verify your identity again?

They did the SAME THING to me!!! Didn't even send an email warning about it. So frustrating. The new password requirements are ridiculous too - had to try like 5 different passwords before it accepted one.

That sounds like you might be experiencing a browser cache issue. Try clearing your browser cache and cookies, or use an incognito/private browsing window. Sometimes the system stores your old login information and conflicts with the new credentials.

Thank you so much for this suggestion! I've been trying to call all morning with no luck. Just checked out their site - looks legit. I'll give it a try since I really need to get this fixed before my certification is due.

this is good advice. i had the same thing happen on my laptop but it worked fine on my phone. weird system glitchy thing i guess

So annoying they don't tell us about these security things! Glad you got it fixed though. Was the Claimyr thing expensive? Might need it myself.

It wasn't about the cost, it was about getting my benefits sorted before the deadline. Totally worth it to not wait on hold for hours. The agent even helped me with a question about my certification that I'd been wondering about.

wish they would just tell us this stuff instead of making us figure it out the hard way lol

@Emma Bianchi Seriously! They should send out notifications about system updates and security changes. I had no idea my account could get flagged just for logging in from a different device. Would have saved everyone a lot of stress and confusion.

This is really helpful! I didn't even think about other NY.gov services interfering. I had the DMV renewal page open in another tab when I was trying to log into unemployment. That might explain why I kept getting weird error messages even after resetting my password. Thanks for the tip about browser extensions too - I do have LastPass running and it probably was trying to autofill the old credentials.

@Santiago Martinez This is such good advice! I wish I had known about the multiple NY.gov services thing earlier. I was probably logged into like 3 different state sites when I was having my login issues. No wonder it was acting so weird. The browser extension tip is gold too - I bet a lot of people don t'realize their password managers might be causing conflicts with the new security system. Definitely bookmarking this for future reference!

@Lorenzo McCormick Thanks for the detailed walkthrough! The browser reset approach sounds like it might be the most thorough solution. I m'dealing with a similar issue right now where I keep getting authentication errors even after password resets. Question - when you did the complete browser reset, did you lose all your other saved passwords and bookmarks? I m'a bit hesitant to clear everything if it s'going to mess up my other accounts. Also, do you remember if there was any specific order you had to follow when doing the reset through NY.gov ID versus going directly to the unemployment portal?

@Ella Cofer I can help answer that! When you do a complete browser reset, yes you will lose saved passwords and bookmarks, but you can usually export/backup your bookmarks first if you re'using Chrome, Firefox, etc. For the order - definitely go to NY.gov ID first, not the unemployment portal directly. The unemployment site just redirects you to NY.gov ID anyway, but starting there seems to avoid some of the authentication sync issues. Also, after you reset your password on NY.gov ID, wait like 5-10 minutes before trying to log into the unemployment portal - gives the systems time to sync up properly. Hope this helps!

@Ella Cofer Yes, doing a complete browser reset will clear all your saved passwords and bookmarks, so definitely export/backup anything important first! For me it was worth it since nothing else worked. As for the order - I went directly to NY.gov ID first not (the unemployment portal ,)logged out if I was signed in anywhere, then did the password reset from there. After that I waited about 10 minutes before trying to log into the unemployment site with the new password. The key seems to be starting fresh from the main NY.gov ID system rather than trying to reset through the unemployment portal directly. Hope this helps!

@Ella Cofer I can answer that! When I did a complete browser reset for a similar issue, I made sure to export my bookmarks first you (can do this in Chrome under Settings > Bookmarks > Export bookmarks .)For saved passwords, if you use Chrome s'built-in password manager, you can export those too before clearing. As for the order, I went directly to NY.gov ID first, logged out completely, then cleared everything, then went back to NY.gov ID to reset the password. Only AFTER that worked did I try accessing the unemployment portal. The key is making sure the NY.gov ID authentication is working properly before trying to access any of the connected services. Hope this helps!

@Ella Cofer I totally understand your hesitation about clearing everything! When I did the browser reset, I actually exported my bookmarks first and wrote down my most important passwords before clearing. You can usually export bookmarks through your browser s'settings menu. As for the order, I went to NY.gov ID first, logged out completely, then did the password reset from there. After that worked, I navigated to the unemployment portal using the new URL and it authenticated smoothly through the NY.gov ID system. The key is making sure you re'not trying to bypass the NY.gov ID authentication - it all has to flow through that central system now after the February update.

@Ella Cofer I had the same concern about losing everything! What I did was export my bookmarks first in (Chrome it s'Settings > Bookmarks > Bookmark manager > More > Export bookmarks .)For passwords, if you re'using Chrome or Firefox, they should sync back if you re'signed into your Google/Mozilla account. But to be safe, I wrote down the most important login info before clearing. As for the order - definitely go through NY.gov ID first, not the unemployment portal directly. The unemployment site just redirects you to NY.gov ID anyway, so starting there avoids any redirect confusion. Do the password reset through NY.gov ID, then once that s'confirmed, navigate to the unemployment portal and use the new credentials. Hope this helps!

@Ella Cofer I can share what worked for me when I had this same issue! Yes, you will lose saved passwords and bookmarks with a complete browser reset, but there s'a way around it. First, export your bookmarks usually (under Settings > Bookmarks > Export .)For passwords, if you re'using Chrome or Firefox, you can export those too before clearing everything. As for the order - I went to NY.gov ID first, logged out completely, THEN cleared my browser data, THEN went back to NY.gov ID not (the unemployment site to) reset my password. Once that was working, I could access the unemployment portal normally. The key is starting fresh with NY.gov ID since that s'the authentication system for all NY state services now. Hope this helps!

@Ella Cofer I can share what worked for me when I had to do the browser reset! Yes, you will lose your saved passwords and bookmarks if you do a complete reset, so I d'recommend exporting/backing up your bookmarks first and making sure you have your important passwords written down somewhere safe. What I did was: 1 Logged) out of ALL browser accounts Google, (etc. 2) Cleared) everything cookies, (cache, saved data 3) Restarted) browser completely 4 Went) to NY.gov ID first and created new login credentials there 5 THEN) used those same credentials to access the unemployment portal. The key is going through NY.gov ID first since that s'the main authentication system now. The unemployment site just redirects there anyway. Hope this helps!

@Ella Cofer Good question! I was worried about the same thing. What I did was export my bookmarks first in (Chrome it s'under Settings > Bookmarks > Bookmark Manager > More > Export bookmarks .)For passwords, if you use Chrome s'built-in password manager, you can export those too before clearing. But honestly, for just this unemployment login issue, you might not need to do such a complete reset. Try clearing just the NY.gov cookies and cache first - that might be enough. Go to your browser settings, search for cookies, "find" ny.gov entries and delete those specifically. As for the order, I went to ny.gov/id first, logged out completely, then did the password reset from there rather than from the unemployment portal directly. The authentication seems to flow better that way.

@Ella Cofer I can answer that! When you do a complete browser reset, you will lose all saved passwords, bookmarks, and other browsing data, so definitely export your bookmarks first and make sure you have your important passwords saved elsewhere like (a password manager .)For the NY unemployment issue specifically, you can actually avoid the full nuclear option - just clear cookies and cache for NY.gov sites specifically. Most browsers let you clear data for individual websites. Go to your browser settings, find Clear "browsing data or" Privacy ","then look for Cookies "and site data where" you can delete data for specific sites. Just clear everything for *.ny.gov and *.labor.ny.gov domains. That should fix the authentication sync issue without nuking all your other saved data!

@Ella Cofer I can answer that! When you do a complete browser reset, you will lose saved passwords and bookmarks, so definitely export/backup those first if you want to keep them. For the reset process, I found it works best to: 1 Log) out of ALL NY.gov services first, 2 Clear) browser completely, 3 Go) directly to NY.gov ID not (unemployment site ,)4 Reset) password there, 5 Then) navigate to unemployment portal with new credentials. The key is starting fresh with NY.gov ID since that s'the main authentication system now. You can also try the incognito/private browsing approach first before doing the full reset - sometimes that s'enough to bypass the cached credential conflicts.

@Ella Cofer I can help with that! When I did the complete browser reset, yes, it did clear all my saved passwords and bookmarks, so definitely back those up first if you want to keep them. Most browsers have export options for bookmarks, and password managers can usually export/import saved credentials. For the reset order, I went to NY.gov ID first not (the unemployment site ,)logged out completely if I was signed in anywhere, then did the password reset from there. After that worked, I could access the unemployment portal normally. The key is starting with NY.gov ID since that s'the authentication system for all state services now. Hope this helps!

@Ella Cofer I can share what worked for me when I had this same issue! You don t'have to do a complete browser reset - that seems pretty drastic. What I did was just clear the data specifically for NY.gov sites. In Chrome, you can go to Settings > Privacy and Security > Site Settings > View permissions and data stored across sites, then search for ny.gov "and" delete just those cookies and data. That way you keep all your other saved passwords and bookmarks safe. For the order, I went to ny.gov first, logged out of everything, then went to the unemployment portal and did the password reset from there. The key is making sure you re'completely logged out of ALL NY state services before starting the reset process. Much less hassle than nuking your entire browser!

@Ella Cofer Yes, clearing everything will wipe your saved passwords and bookmarks, so definitely export/backup those first if you want to keep them! What I did was: 1 Export) bookmarks and write down important passwords, 2 Clear) browser completely, 3 Go) to NY.gov ID site first not (unemployment portal ,)4 Reset) password there, 5 Then) navigate to unemployment site and log in with new credentials. The key is starting with NY.gov ID since that s'the main authentication system now. You could also try the less nuclear option first - just clear cookies/cache for NY.gov domains specifically rather than your whole browser. That might be enough to fix the sync issue without losing everything else!

@Ella Cofer Yes, doing a complete browser reset will clear all your saved passwords and bookmarks, so I d'recommend exporting/backing those up first if you have important ones. What I did was: 1 Export) bookmarks and write down critical passwords, 2 Clear) everything from browser settings, 3 Go) directly to NY.gov ID login page not (unemployment site ,)4 Use) forgot "password there," 5 Once) that worked, then navigate to unemployment portal using the new credentials. The key is starting fresh with NY.gov ID first since that s'what authenticates everything else. You could also try the incognito/private browsing approach first before doing the full reset - sometimes that s'enough to bypass the cached authentication conflicts.

@Ella Cofer I had the same concern about losing everything! What I did was export my bookmarks first in (Chrome it s'Settings > Bookmarks > Bookmark Manager > three dots > Export bookmarks .)For passwords, if you re'using Chrome s'built-in password manager, you can export those too before clearing. The order I followed was: 1 Export/backup) important stuff 2 Clear) all browser data 3 Go) to ny.gov not (the unemployment site 4) Sign) in with NY.gov ID 5 Reset) password from there 6 Then) navigate to the unemployment portal. The key is starting fresh with NY.gov ID first, not going directly to unemployment site. Hope this helps!

@Ella Cofer Good question! I was worried about the same thing. What I did was export my bookmarks first just (in case but) honestly you can be more selective. You really only need to clear the NY.gov related cookies and cache. In Chrome, go to Settings > Privacy > Clear browsing data, then click Advanced "and" you can choose specific sites to clear data for. Just search for ny.gov "and" clear everything for those domains. That way you keep all your other saved stuff! As for the order - definitely start with NY.gov ID first, get your password reset there, then navigate to the unemployment portal using the new credentials. Don t'try to go directly to unemployment.labor.ny.gov until you ve'successfully logged into your NY.gov ID account first.

@Ella Cofer Yes, clearing everything will wipe your saved passwords and bookmarks, so definitely export/backup those first! For browsers like Chrome, you can sync to your Google account or export bookmarks to HTML. For the reset order - I went to NY.gov ID first, logged out completely, then did forgot "password from" there. Once that was set up, I went directly to the unemployment portal with the new credentials. The key is making sure the NY.gov ID authentication is working properly before trying the unemployment site, since that s'what handles the login now.

@Ella Cofer I can help with that! When I did the browser reset, I made sure to export/backup my bookmarks first usually (under Settings > Bookmarks > Export .)For passwords, if you have them synced to your Google account or another password manager, they ll'come back automatically when you sign back in. If not, definitely export those too before clearing. As for the order - I went straight to NY.gov ID first, logged out completely, then cleared everything, then went back to NY.gov ID to reset password, and ONLY THEN went to the unemployment portal. Don t'try to go directly to unemployment site until after you ve'successfully logged into NY.gov ID with your new credentials. Hope this helps!

@Ella Cofer I had the same concern about losing everything! What I did was export my bookmarks first just (in case but) honestly the browser reset only affected the NY.gov related stuff. Most modern browsers let you choose what to clear - I only cleared cookies and cache for ny.gov domains specifically rather than doing a complete wipe. For the order, I went NY.gov ID first to reset the password, then waited about 10 minutes before trying to log into the unemployment portal. The key is making sure you re'completely signed out of everything NY.gov related before starting the reset process. Hope this helps!

@Ella Cofer I had the same concern about losing everything! What I did was export my bookmarks first Chrome: (Settings > Bookmarks > Bookmark Manager > More > Export bookmarks .)For passwords, if you re'using Chrome or Firefox, they re'usually synced to your Google/Firefox account anyway, so they ll'come back when you sign in again. The key thing is to do the NY.gov ID reset FIRST before trying the unemployment portal - that way the authentication is clean from the start. I went: 1 Browser) reset 2 Go) to NY.gov ID site 3 Reset) password there 4 Then) navigate to unemployment portal using the new URL. Don t'try to go directly to unemployment site first or you might get the sync issue again. Hope this helps!

@Ella Cofer I had the same concern about losing everything! What I did was export my bookmarks first Chrome: (Settings > Bookmarks > Bookmark Manager > More > Export bookmarks .)For passwords, if you use Chrome s'built-in password manager, you can export those too before clearing. That way you can re-import them after the reset. As for the order - I went to NY.gov ID first, logged out completely, then cleared everything, then went back to NY.gov ID not (the unemployment site to) do the password reset. Only after that worked did I try accessing the unemployment portal. The key is starting fresh with NY.gov ID since that s'what handles the authentication for all the state services now.