NY unemployment login issues - can't access my payment transcript since last night
Is anyone else having trouble getting into their NY unemployment payment transcript? Since last night I've been trying to check my payment history but the system just keeps loading forever then times out. I've tried on my phone and laptop, cleared cookies, even tried a different browser. Still nothing. My weekly certification went through fine on Sunday but now I'm worried something's wrong with my claim. Anyone know what's going on or having the same problem?
19 comments
Join the conversation
Aiden RodrÃguez
yeah its been down for me too since like 8pm yesterday. probably just maintenance but they never announce anything 🙄
0 coins
Maya Patel
•Thanks for confirming it's not just me! Did they say anywhere how long it might be down?
0 coins
Emma Garcia
The NY DOL system often undergoes maintenance on Tuesday nights, but they usually post about it on their Twitter/X account first. I just checked and don't see any announcements. Sometimes these unplanned outages happen when they're updating payment information for the week. It should be back up within 24 hours typically.
0 coins
Maya Patel
•I didn't think to check their social media. That makes sense if it's just routine maintenance. I'll give it until tomorrow then. Just makes me nervous when I can't see my payment status!
0 coins
Ava Kim
I work in IT and this happens every few months with the NY unemployment system. It's usually one of three things: 1) Scheduled maintenance they forgot to announce, 2) Unscheduled maintenance to fix a bug, or 3) System overload from too many people checking at once (especially common on payment days). If you really need to speak with someone about your claim while the system is down, I'd recommend using Claimyr (claimyr.com). They helped me get through to an actual DOL agent in about 15 minutes last month when I had a similar issue and needed to verify something urgent. They have a video showing how it works: https://youtu.be/Rdqa1gKtxuE
0 coins
Ethan Anderson
•is that service legit? seems sketchy that ud have to pay to talk to unemployment ppl when its a govt service
0 coins
Ava Kim
•It's definitely legit. They don't replace the unemployment service - they just help you skip the phone queue. I was skeptical too, but when I was dealing with a payment delay and couldn't get through after trying for 3 days, it was worth it. They basically keep dialing for you until they get through.
0 coins
Layla Mendes
IM SO SICK OF THIS STUPID WEBSITE!!!! Every time I need to check something important it's DOWN DOWN DOWN!!! How are we supposed to manage our finances when we can't even SEE if we're getting paid?? And they NEVER give any warning! Some of us rely on knowing EXACTLY when money is coming in!!!!
0 coins
Lucas Notre-Dame
•I feel u! It's scary when u don't know if ur money is coming. My rent is due friday and I NEED to know if my payment processed
0 coins
Aiden RodrÃguez
•call ur landlord and explain whats happening. most landlords will understand if ur upfront about it and have proof ur on unemployment
0 coins
Aria Park
Mine is back up now just checked. Try again
0 coins
Maya Patel
•Just tried again and it's working for me too! Looks like my payment is processing normally. Thanks everyone for the help and commiseration!
0 coins
Ethan Anderson
this happened to me last month too... then the next day i got an email saying i needed to verify my identity again. might wanna check your email just in case
0 coins
Maya Patel
•Oh that's concerning. I just checked my email and spam folder but don't see anything from DOL. Maybe it was just routine maintenance after all. I'll keep an eye out though.
0 coins
Emma Garcia
For future reference, if you need to check on payment status when the website is down, you can also call the automated payment line at 888-581-5812. It's often more reliable than the website and will tell you if a payment has been released to your account or debit card.
0 coins
Maya Patel
•That's super helpful! I didn't know about the automated line. I'm saving that number for next time. Thanks!
0 coins
Layla Mendes
•That number NEVER works for me!! I just get the 'all representatives are busy' message and it hangs up!
0 coins
Lucas Notre-Dame
my friend who works at the unemployment office told me they're upgrading the whole system in phases this year thats why it keeps going down random times lol
0 coins
Aiden RodrÃguez
•they've been "upgrading" this system since 2025 started and it's STILL garbage. i'll believe it when i see it
0 coins