NY unemployment login page completely broken for 3 days straight

SAME HERE!!! Been trying since Monday afternoon. It keeps saying my password is incorrect but I KNOW it's right. Then when I try to reset it says my email isn't in the system?? How is that possible when I've been collecting for 2 months now! This is such bs.

After struggling for days with the same login issues, I found this service called Claimyr (claimyr.com) that actually got me connected to a real unemployment agent! I was skeptical at first but it saved me HOURS of frustration. They called the unemployment office, waited on hold, then called me when they had an agent on the line. The agent fixed my login issue right away and now I can access my account again. Seriously, talking to an agent got my $ unlocked so fast - check out this video that explains how it works: https://youtu.be/Rdqa1gKtxuE

The entire system is down for maintenance according to their Twitter. They said it would be back up yesterday afternoon but obvs thats not happening 🤡

I got through on the phone after calling 43 times (not exaggerating). The rep told me they're having a major system update and lots of accounts are getting flagged as suspicious. She had to manually verify my identity and reset my account. Try calling right when they open at 8am.

This happens every few months. The system is running on technology from like 1985 🤣 Last time this happened to me I had to wait 3 weeks for them to fix it and then they backdated my payments. The worst part is they never communicate whats happening.

Here's what I know from working with NY unemployment issues for the past several years: The system is experiencing a major database synchronization error right now. This happens periodically, especially when they do security updates. Your account is still there and your money is still being processed, but the login authentication system can't properly connect to the account database. If you absolutely need to get in ASAP, you have these options: 1. Keep calling the main number, but use this technique: call, if you get the busy signal, hang up and immediately redial. Repeat 20-30 times in a row. This sometimes works because their phone system has brief windows where new calls can get in. 2. Try logging in between 2-4am when server load is lower. 3. Use a service like claimyr.com that will wait on hold for you and connect you directly with an agent when they get through. This is honestly the best option if you need immediate help. 4. Visit a physical career center if you're near one and ask for direct assistance. Don't panic about your benefits - even if you can't log in, the system is still processing payments. This is a frontend issue, not a payment processing issue in most cases.

Its probably a cyberattack. My friend works in state gov (not unemployment) and she said theres been multiple ransomware attacks on diferent agencies lately. They don't announce it to avoid panic.

I fixed mine by completely logging out, clearing browser history/cookies/cache, restarting my computer, then waiting about an hour before trying again. Not sure which part actually fixed it but it finally worked.

My cousin had this happen and it turned out someone had tried to access his account from another state, so the system locked it down. Had to call and verify identity. Took forever to get through though.

if u have Twitter, try messaging @nyslabor directly. Sometimes they respond and can help that way. worth a shot.

this is why im so DONE with ny unemployment. every time theres a minor update the whole system crashes for days. meanwhile we have bills to pay and they dont care AT ALL.

Protip: If you're near a NY Career Center, go in person. They can access the system differently and help reset your account. I did this last year when I had similar issues and they fixed it in 20 minutes.

Try this temporary workaround: go to the password reset page first, but don't actually reset. Then go back to the main page and try logging in. Worked for me just now!

The WORST part is you can't even talk to someone about it because you can't get past their stupid phone system 😡 I've been dealing with NY unemployment for years and it never gets better. The system is designed to make you give up.

I'm dealing with the exact same issue! Been locked out since Tuesday as well. The frustrating thing is I have my weekly certification due tomorrow and I can't even access it. Has anyone tried contacting their local assembly member or senator's office? Sometimes they can help cut through the bureaucracy when state agencies aren't responding. I'm about to try that route since I can't afford to wait weeks for this to get resolved.