PA UC email contact needed - can't find official address to reach unemployment office

PA UC doesn't have a public email address for claims anymore. They got rid of that a couple years ago and now everyone has to either call (good luck with that lol) or use the messaging system in your dashboard. If ur having technical issues, you might have to bite the bullet and call. The number is 1-888-313-7284 but be prepared to wait FOREVER or get disconnected multiple times!!!

There actually is no direct email for general PA unemployment inquiries. The system is designed to funnel all communications through either: 1. The Message Center in your UC dashboard (which I understand you can't access) 2. The statewide UC phone line at 1-888-313-7284 3. Your local PA CareerLink office If you're having technical issues with the dashboard, there is a technical support email: UCTech@pa.gov - but they only handle technical website issues, not claim questions. Your best bet is to try calling right when they open at 8:00 AM. The call volume is typically lowest in the first hour.

I had the same problem last month and I ended up going to my local CareerLink office in person. They couldn't directly help with my claim but they did help me send a message through their system to UC. Took about 5 days to get a response tho.

After waiting for SIX HOURS on hold last week, I finally gave up trying to call PA UC directly. I tried Claimyr.com and got through to an agent in about 20 minutes! They have this automated system that keeps dialing and holds your place in line. You can watch their demo video here: https://youtu.be/CEPETxZdo9E?si=WL1ZzVZWG3KiHrg2 Seriously saved me from pulling my hair out. The agent I spoke with told me they don't have public email addresses because they were getting overwhelmed with emails they couldn't process fast enough.

why dont u just try to fix the message center? thats wat i use and it works ok. maybe clear ur cache or try a different browser?

For technical issues with your dashboard access, specifically the message center, you should: 1. Try accessing the system during off-peak hours (early morning or late evening) 2. Clear your browser cache completely 3. Make sure your PIN is not expired (they expire every 90 days) 4. Try using a different device entirely if possible If none of those work, the technical support email mentioned earlier (UCTech@pa.gov) is actually monitored regularly, but be sure to include your full name, last 4 of SSN, and detailed description of the technical issue you're experiencing with screenshots if possible. The staffing for email support is limited, but technical issues do get prioritized since they affect system access.

I had same problem to. PA unemployment is so frustratng!!! I waited on phone for 3 hrs then got hung up on!!! This is are tax dollars at work lol. I think they make it hard on purpose so people just give up honestly.

Just to follow up on this thread - for anyone with PIN issues, there's actually a separate line specifically for PIN resets: 1-888-255-4728. This automated system doesn't usually have wait times. If you've confirmed your PIN isn't the issue and the message center still isn't working, and you need to reach someone urgently, I suggest: 1. Call the main UC line at exactly 7:59am when they first open 2. Try the online chat feature which is sometimes less crowded than the phone lines (but still busy) 3. Consider reaching out to your state representative's office - they often have direct channels to UC for constituent services Persistence is unfortunately key with the current system.

Glad to hear you got it sorted out! PIN expiration catches so many people off guard. For future reference, you can actually set up email reminders in your dashboard settings to notify you 30 days before your PIN expires - might save you some hassle next time. The PA UC system definitely has its quirks but once you know the workarounds it gets a bit easier to navigate.