Best PA UC email address to actually get a response? Tried everything!
I'm hitting my breaking point with PA unemployment! Been trying to reach someone about my claim for 3 weeks - calling the 888 number just gets me disconnected after 2 hours on hold. Left messages through the dashboard that disappear into a black hole. Sent messages through the contact form - no response. I need to speak with an actual human about why my payment is showing "in progress" but not hitting my account. What email address has actually worked for anyone? Is there a direct email for claims specialists? Regional office emails? Supervisor contacts? ANYTHING? My rent is due next week and I'm panicking.
16 comments


Lydia Santiago
Unfortunately PA UC doesn't have a public email that's monitored regularly. Your best options are either: 1. Keep calling the 888-313-7284 number, but try early morning (7:30-8:15am) when the queue is shortest 2. Visit your local PA CareerLink office in person - they sometimes have UC reps on certain days 3. Contact your state representative's office - they have special channels to UC The "in progress" status usually means identity verification or an open issue that needs addressing by a claims examiner. Did you complete your ID.me verification?
0 coins
Melissa Lin
•Thanks for the quick response. I did complete ID.me verification when I first filed back in January. The status changed from "pending" to "in progress" last week after I uploaded my last paystub they requested. I'll try calling at 7:30 tomorrow, but honestly I've tried that twice already with no luck. I didn't know about the CareerLink option - is that something where I need an appointment?
0 coins
Romeo Quest
theres no email that works trust me i tried like 12 different ones i found online. your best bet is to call like 50 times in a row on monday mornin. if u get the busy signal just keep hittin redial
0 coins
Melissa Lin
•50 times??!! Are you serious? This system is completely broken. What happened to the days when you could just talk to someone about your claim? So frustrating.
0 coins
Val Rossi
I worked with the PA UC system for years and can confirm there's no public email address that guarantees a response. The system is designed to funnel all communication through the claims portal and phone system. For your "in progress" issue, this typically means one of three things: 1. Additional wage verification is needed 2. An employer has contested something 3. There's a technical issue with payment processing The most effective approach is reaching a live agent who can see notes on your claim. You can try: 1. Calling your state rep as mentioned above 2. Visiting CareerLink (no appointment needed, but check which days they have UC staff) 3. Try calling the Employer UC line instead and politely explaining your situation - sometimes they'll transfer you For the "in progress" status specifically, did you check under "View Payments" to see if there's any additional information? Sometimes there are hidden clues there about what's holding things up.
0 coins
Melissa Lin
•I checked the payment section and it shows the payment amount and date it was supposedly issued (last Tuesday), but nothing has hit my Money Network card. I'll try the CareerLink tomorrow since it's only a few miles from me. Really appreciate the detailed info!
0 coins
Eve Freeman
I had the same exact issue last month with payment stuck in "in progress" and nothing on my card! Turned out my card had expired and they sent a new one to my old address. Check when your Money Network card expires - they send new ones automatically but don't tell you. Might be worth calling Money Network directly too (separate from UC).
0 coins
Melissa Lin
•Oh wow I didn't even think about that! I got this card in 2023 when I had a brief layoff. Will definitely check the expiration date when I get home. Thanks for this suggestion!
0 coins
Clarissa Flair
THE WHOLE SYSTEM IS DESIGNED TO MAKE YOU GIVE UP!!!! I spent SIX WEEKS trying to reach someone about my claim last year. SIX WEEKS!!!! There IS NO working email address - they deliberately make it impossible to contact them so people get frustrated and stop filing. The dashboard messages go straight to the trash. The phone lines are INTENTIONALLY understaffed. The ONLY thing that worked for me was using a service called Claimyr (claimyr.com) that got me through to an agent in about 20 minutes instead of spending hours redialing. There's a video showing how it works: https://youtu.be/CEPETxZdo9E?si=WL1ZzVZWG3KiHrg2 After I got through, the agent fixed my issue in literally 5 minutes. It was some stupid flag on my account that needed to be removed. The whole system is broken by design!!!!
0 coins
Caden Turner
•Has anyone else used this Claimyr thing? Seems a bit sketchy to me, but I'm desperate at this point. Does it really work?
0 coins
McKenzie Shade
I tried that Claimyr service when i had an issue with my benefit year ending. it worked for me, got me to an agent in like 30 mins after spending 2 weeks trying on my own. they fixed my issue and backdated my payments too. not sketchy just helps u get thru the phone system
0 coins
Melissa Lin
•Thanks for the feedback! At this point I'm willing to try anything. Going to start with CareerLink tomorrow and if that doesn't work, I'll look into the Claimyr option. Just need to get this resolved before rent is due.
0 coins
Lydia Santiago
Quick update on the Money Network card suggestion - if your payment is showing as issued but not on your card, definitely call Money Network directly at 888-233-5916. This is completely separate from PA UC. Issues with the cards are handled by Money Network, not unemployment, which is why calling UC hasn't helped. Common issues include: 1. Expired card (they're valid for 3 years) 2. Card was locked due to suspected fraud 3. Payment is pending in their system 4. Address change caused delivery issues with a replacement card Money Network's phone system is much easier to navigate than UC's system.
0 coins
Melissa Lin
•You were right! Just called Money Network and my card expired LAST MONTH. They said a new one was mailed 3 weeks ago but I never received it. They're sending another one expedited and should have it in 3-5 business days. Thank you so much for this suggestion - saved me so much stress!
0 coins
Romeo Quest
glad u got it figured out! make sure u activate the new card right away cuz sometimes they lock it if u dont do it fast enough
0 coins
Miguel Herrera
This is such a relief to see you got it sorted out! The Money Network card expiration issue catches SO many people off guard. I went through something similar last year and spent weeks thinking it was a UC processing problem when it was actually just my card. For anyone else reading this thread - definitely save that Money Network number (888-233-5916) in your phone. Their customer service is actually pretty good compared to trying to reach UC directly. And like Romeo said, activate that new card ASAP when it arrives! Hope your rent stress is resolved now that you know the payment is actually there waiting for you!
0 coins