


Ask the community...
My benefits finally just showed up! Check your balance again - maybe the system update is finishing now?
Glad to hear your benefits came through! For future reference, these system updates usually happen quarterly, and there's actually a schedule posted on the CDSS website. Next time you might want to check there if your benefits seem delayed. Also, signing up for EBT text alerts (if you haven't already) will notify you immediately when funds are deposited to your card.
Just want to add that you should also check if the card was sent but not activated. Sometimes the P-EBT cards come in very plain envelopes that look like junk mail. My friend almost threw hers away! The envelope just says "Official Business" and doesn't clearly identify as P-EBT.
That's so helpful to know! I'll be more careful checking the mail. Do you know if there's a way to check if a card was already sent to us? Like a tracking system or something?
Yes, you can check if a card has been issued on the P-EBT Portal (ca.p-ebt.org). You'll need your child's information including student ID number. If you don't have that, some parents have reported success calling the P-EBT hotline first thing in the morning (right when they open at 8:00 AM) to avoid the high call volume.
My sister had this happen but it was because she didn't report her teenager got a part-time job, and they found out through income matching with EDD. Even though her account showed active, they were calculating a benefit reduction. Not saying that's your situation, but sometimes there's more going on than just system glitches.
Oh that's concerning. No one in my household has gotten a new job, but my ex did finally start paying child support last month. It's only $325/month though, and I did report it on my last quarterly report. Do you think that could cause a delay?
Child support is countable income for CalFresh, but if you reported it properly on your SAR7, it should already be factored into your current benefit amount. A change in child support wouldn't typically cause your benefits to disappear completely without notice - they would send you a Notice of Action with the new benefit calculation. It sounds more like the system update issue others have mentioned.
UPDATE: My benefits just loaded this morning (the 1st) even though they never showed as pending! Full amount too. Looks like it was just the system update affecting the pending notification like everyone said. Relief!! Thanks everyone for your help and reassurance!
This happened to me after my last recertification. I ended up having to go to the county office and they printed me a temporary card right there. Bring your ID and know your Social Security number. They might ask security questions like your case number or verification of your address. The temporary card worked immediately, and then my permanent one came about a week later. Good luck! It's so stressful when you can't access your benefits.
Just wanted to follow up - were you able to get your replacement card? If you're still having trouble, one other thing to try is to ask if your county has an EBT liaison. Some counties have specific staff members who can troubleshoot EBT card issues more effectively than regular eligibility workers.
GalacticGuardian
glad it worked out!!! merry christmas! this is why i hate dealin w government benefits... always something goin wrong at the worst possible time lol
0 coins
Luca Bianchi
For future reference for anyone reading this thread: PIN changes on EBT cards can sometimes cause a temporary delay (usually 2-24 hours) in accessing newly deposited benefits. This is a security feature, not a glitch. The delay tends to be longer during holidays and weekends due to reduced processing staff. If you need to change your PIN, try to do it at least 48 hours before you expect new benefits to be deposited, especially around holidays. And always keep an emergency food supply for these kinds of situations!
0 coins
Anastasia Smirnova
•This is excellent advice and something they don't tell you when you get CalFresh. I'm going to remember this tip about changing PINs well before benefit deposit dates. Thanks for sharing this knowledge!
0 coins