EBT card replacement taking forever - issued Nov 26 but still nothing in mail! Help?

Unfortunately this happens more than you'd think. Replacement cards should take 7-10 business days max, so something definitely went wrong. There are three possibilities: 1. The card was sent to the wrong address in the system 2. It got lost in the mail (rare but happens) 3. They never actually processed the replacement request properly You need to contact your county office directly, not just the EBT customer service line. They're the ones who can tell you exactly what happened and expedite a new card. Be sure to confirm your mailing address is correct in their system. Some county offices can actually print a temporary EBT card while you wait if you can go in person.

omg this happened to me last year. turned out my card was sent to my old address even tho I updated it in the system 3 months before!!!! so frustrating. def call your caseworker directly not the ebt hotline

This is EXACTLY why I keep a backup EBT card. The CalFresh system is completely broken when it comes to card replacements. Last time I needed one, they told me 7 days, then 14 days, then 21 days... meanwhile my kids are hungry and they just don't care!!! Typical government incompetence. If you go to the county office, INSIST they print you a card right there. Don't leave without it. They'll try to tell you they can't do it, but they CAN. I've done it twice now. Bring your ID and your case number if you have it. And good luck!

I work for a community organization that helps with CalFresh issues, and card replacement delays are unfortunately common right now. Here's what I recommend: 1. Bring your ID, Social Security card, and any CalFresh documents you have to your county office 2. Ask specifically for an "emergency EBT card replacement" - using those exact words can help 3. If they say they can't help you in person, ask to speak with a supervisor 4. Make sure they verify your current mailing address in the system If you're still having trouble reaching someone by phone to sort this out before you can visit in person, you might want to try Claimyr. It's a service that helps you get through to CalFresh workers quickly without waiting on hold for hours. Their website is claimyr.com and they have a video showing how it works: https://youtu.be/eZ19FHRETv8?si=_CXnXqNXbLl26WB8. Several clients I've worked with have used it when they were in similar emergency situations.

have u checked ur mail carefully? sometimes they come in rly plain envelopes that look like junk mail. my roomate threw hers away by accident lol

Two months is way too long! Something definitely went wrong in the system. When I had a similar issue, I found out that the replacement request never got processed properly because of a glitch in their system. The customer service rep kept saying it was sent, but when I finally reached my actual caseworker, they could see it was stuck in some kind of pending status. Do you have access to BenefitsCal online? Sometimes you can see the status of card replacements there. Worth checking!

This happened to me after my last recertification. I ended up having to go to the county office and they printed me a temporary card right there. Bring your ID and know your Social Security number. They might ask security questions like your case number or verification of your address. The temporary card worked immediately, and then my permanent one came about a week later. Good luck! It's so stressful when you can't access your benefits.

Just wanted to follow up - were you able to get your replacement card? If you're still having trouble, one other thing to try is to ask if your county has an EBT liaison. Some counties have specific staff members who can troubleshoot EBT card issues more effectively than regular eligibility workers.