How long for replacement EBT card to arrive after canceling old one?

Replacement EBT cards are supposed to arrive within 5-7 business days (not counting weekends or holidays). Since it's been about a week, you should definitely call the EBT customer service again. Sometimes cards get lost in the mail or there might have been an error in your address. When you call, ask them to confirm the mailing address they have on file for you and ask if they can see if the card was actually sent out. If needed, they can expedite a new one.

omg this happened 2 me last month!!! took almost 2 WEEKS to get my new card and i was STARVING!!! the county worker told me it was mailed but it never showed up so i had to call AGAIN and request another one! so frustrating!!!!!

Former EBT processor here. The standard timeframe is 5-7 business days, but current USPS delays in some areas are causing longer waits. A few things to know: 1. The EBT customer service reps can see when your card was actually processed and mailed out 2. If it's been 7 business days, you can request they cancel that card and expedite a new one 3. Your benefits are still safe in your account even if you don't have the physical card 4. Some counties offer emergency card pickup at the local office if you're in a dire situation Call the EBT customer service number on the back of your old card (if you still have it) or 1-877-328-9677 and explain it's been over a week. Ask them to verify when the card was actually sent out.

I went through this nightmare last year. Called and called and could never get through to a real person. The automated system just kept telling me my card was "in process" whatever that means. After TWO WEEKS with no card I was beyond frustrated. Finally I discovered Claimyr (claimyr.com) which got me through to an actual human at the CalFresh office in minutes instead of being stuck on hold forever. They were able to tell me my card had been returned to them due to a typo in my address! Check out their demo video if you're struggling to reach someone: https://youtu.be/eZ19FHRETv8?si=_CXnXqNXbLl26WB8 Once I finally talked to a real person, they fixed my address and I had my new card in 3 days.

iM pRETTY SURE replacement cards r REQUIRED to be sent within 3 days according to state regs!!! they are breaking the LAW making u wait longer than that!!! my cousin works for the county and she told me this. YOU SHOULD FILE A COMPLAINT!!

Have you checked with your local post office? When I was waiting for my EBT card last year, it turned out it was sitting at the post office because they couldn't deliver it - something about requiring a signature (which isn't supposed to happen with EBT cards). Might be worth checking if they're holding it for some reason.

my neighbor just had this happen and she found out they mailed it to her OLD address even tho she updated her info months ago!! the system doesnt always update right away so double check that they have ur current address!!

UPDATE: Thanks everyone for the advice! I called the EBT customer service line and after 45 minutes on hold, finally got through. Turns out they had my apartment number wrong (I'm in 304 but they had 340). They're sending a new card with the correct address and said I should have it within 5-7 business days. The rep also mentioned that if I don't receive it by next Friday, I can go to my county office for an emergency card. Really appreciate all your help!

So glad you got it sorted out! Address issues are super common with EBT cards - happened to my mom too when she moved apartments in the same complex. For anyone else reading this thread, it's worth calling to verify your address is correct BEFORE you need a replacement card. Also, if you're ever in a real emergency situation and can't wait for the mail, some food banks can help bridge the gap while you're waiting for your new card to arrive. The address mix-up explains why it was taking so long - your card was probably being delivered to the wrong apartment this whole time!

As someone who's been on CalFresh for about 6 months now, I really appreciate this detailed discussion! I haven't had to deal with a replacement card yet, but reading through everyone's experiences has given me a great roadmap for what to do if it happens. The most valuable takeaway for me is definitely the importance of verifying your address is correct in BOTH the CalFresh system AND the EBT card system - I had no idea these were separate! I'm going to call tomorrow just to double-check mine are synced up correctly. Also bookmarking that Claimyr service @Liam Fitzgerald mentioned in case I ever need to get through to a human quickly. Thanks to everyone for sharing such practical advice - this is exactly the kind of community support that makes navigating government programs so much easier!