How long for replacement EBT card to arrive after canceling old one?

Replacement EBT cards are supposed to arrive within 5-7 business days (not counting weekends or holidays). Since it's been about a week, you should definitely call the EBT customer service again. Sometimes cards get lost in the mail or there might have been an error in your address. When you call, ask them to confirm the mailing address they have on file for you and ask if they can see if the card was actually sent out. If needed, they can expedite a new one.

omg this happened 2 me last month!!! took almost 2 WEEKS to get my new card and i was STARVING!!! the county worker told me it was mailed but it never showed up so i had to call AGAIN and request another one! so frustrating!!!!!

Former EBT processor here. The standard timeframe is 5-7 business days, but current USPS delays in some areas are causing longer waits. A few things to know: 1. The EBT customer service reps can see when your card was actually processed and mailed out 2. If it's been 7 business days, you can request they cancel that card and expedite a new one 3. Your benefits are still safe in your account even if you don't have the physical card 4. Some counties offer emergency card pickup at the local office if you're in a dire situation Call the EBT customer service number on the back of your old card (if you still have it) or 1-877-328-9677 and explain it's been over a week. Ask them to verify when the card was actually sent out.

I went through this nightmare last year. Called and called and could never get through to a real person. The automated system just kept telling me my card was "in process" whatever that means. After TWO WEEKS with no card I was beyond frustrated. Finally I discovered Claimyr (claimyr.com) which got me through to an actual human at the CalFresh office in minutes instead of being stuck on hold forever. They were able to tell me my card had been returned to them due to a typo in my address! Check out their demo video if you're struggling to reach someone: https://youtu.be/eZ19FHRETv8?si=_CXnXqNXbLl26WB8 Once I finally talked to a real person, they fixed my address and I had my new card in 3 days.

iM pRETTY SURE replacement cards r REQUIRED to be sent within 3 days according to state regs!!! they are breaking the LAW making u wait longer than that!!! my cousin works for the county and she told me this. YOU SHOULD FILE A COMPLAINT!!

Have you checked with your local post office? When I was waiting for my EBT card last year, it turned out it was sitting at the post office because they couldn't deliver it - something about requiring a signature (which isn't supposed to happen with EBT cards). Might be worth checking if they're holding it for some reason.

my neighbor just had this happen and she found out they mailed it to her OLD address even tho she updated her info months ago!! the system doesnt always update right away so double check that they have ur current address!!

UPDATE: Thanks everyone for the advice! I called the EBT customer service line and after 45 minutes on hold, finally got through. Turns out they had my apartment number wrong (I'm in 304 but they had 340). They're sending a new card with the correct address and said I should have it within 5-7 business days. The rep also mentioned that if I don't receive it by next Friday, I can go to my county office for an emergency card. Really appreciate all your help!

So glad you got it sorted out! Address issues are super common with EBT cards - happened to my mom too when she moved apartments in the same complex. For anyone else reading this thread, it's worth calling to verify your address is correct BEFORE you need a replacement card. Also, if you're ever in a real emergency situation and can't wait for the mail, some food banks can help bridge the gap while you're waiting for your new card to arrive. The address mix-up explains why it was taking so long - your card was probably being delivered to the wrong apartment this whole time!

This is such a helpful thread! I'm dealing with a similar situation right now - my EBT card stopped working yesterday and I'm not sure if it's damaged or if there's another issue. After reading through everyone's experiences, I'm definitely going to call the customer service line first thing tomorrow and make sure to verify my address is correct. It's really reassuring to know that the benefits stay safe in your account even without the physical card. Thanks to everyone who shared their experiences and advice - this community is so supportive!

Just wanted to add another tip for anyone dealing with EBT card issues - if your card is physically damaged but still partially readable, sometimes you can still use it at certain machines even if it doesn't work at others. I had a cracked card last year that wouldn't work at grocery store card readers but still worked at some ATMs to check my balance. Obviously you should still request a replacement right away, but it might help in a pinch while you're waiting for the new one to arrive. Also, keep the customer service number (1-877-328-9677) saved in your phone so you don't have to scramble looking for it when you need it!

Reading through this thread as someone who's had to deal with EBT card replacements multiple times, I want to emphasize how important it is to stay persistent with the customer service calls. I've noticed that different reps sometimes give different information or have access to different tools to help resolve issues. If the first person you talk to can't give you specific details about when your card was mailed or can't expedite a replacement, don't hesitate to politely ask to speak with a supervisor or call back to try a different rep. Also, for anyone in the Bay Area - I've found that the Oakland CalFresh office is particularly good about emergency card pickups if you're really in a bind. Just make sure to bring your ID and any documentation showing your current address. The most important thing is not to panic - your benefits are secure and there's always a solution, even if it takes a few extra steps to get there.

This thread has been incredibly helpful! I'm new to the CalFresh program and just got my first EBT card last month, so I had no idea what to expect if something like this happened. Reading everyone's experiences and solutions gives me so much peace of mind knowing there are multiple ways to resolve card issues and that the benefits stay safe in your account. I'm definitely saving that customer service number in my phone right now and making a note to double-check my address is correct in both systems. Thanks to everyone who shared their stories and advice - this community is amazing for helping newcomers like me understand how everything works!

This thread has been so educational! I'm also pretty new to CalFresh (just got approved last month) and had no idea about all these potential issues with replacement cards. The address sync problem between CalFresh and the EBT system seems to be a really common issue that nobody warns you about upfront. I'm definitely going to call and verify my address is correct in both systems before I ever need a replacement. It's also really helpful to know about the emergency pickup option at county offices - I had no idea that was even possible! Thanks to everyone who shared their experiences, especially @Andre Dupont for the update letting us know it all worked out. This community is such a great resource for navigating all the complexities of the system.

As someone who's been on CalFresh for about 6 months now, I really appreciate this detailed discussion! I haven't had to deal with a replacement card yet, but reading through everyone's experiences has given me a great roadmap for what to do if it happens. The most valuable takeaway for me is definitely the importance of verifying your address is correct in BOTH the CalFresh system AND the EBT card system - I had no idea these were separate! I'm going to call tomorrow just to double-check mine are synced up correctly. Also bookmarking that Claimyr service @Liam Fitzgerald mentioned in case I ever need to get through to a human quickly. Thanks to everyone for sharing such practical advice - this is exactly the kind of community support that makes navigating government programs so much easier!