Canceled PEBT replacement on August 7th but still nothing - how long before new card arrives?

When you canceled the card, did you specifically request a replacement during the same call? Sometimes these are treated as two separate actions. For PEBT replacement cards in 2025, they're supposed to arrive within 7-10 business days. Since it's been 3 weeks, you should definitely call again. Make sure to have your case number or confirmation number from your first call if possible.

ugh the PEBT cards are THE WORST to replace!!! i lost mine back in may and it took like 5 weeks to get the new one. kept calling and they just said 'its in process' every time. so annoying

The problem is they've been swamped with Summer PEBT transition to the new school year cycle. My county worker told me they're running about 2-3 weeks behind on PEBT card replacements right now. BUT you should definitely call again because sometimes replacement requests get stuck in their system and need to be manually pushed through. These aren't processed exactly like regular EBT cards - they have a different system and it's been having all kinds of glitches since they updated it in June.

I had a similar issue last month and was getting nowhere with the PEBT hotline. I finally used Claimyr.com to get through to an actual county worker who could help. It basically holds your place in line and calls you back when a real person is available. They have a video showing how it works: https://youtu.be/eZ19FHRETv8?si=_CXnXqNXbLl26WB8. The worker I spoke to was able to see that my replacement card request hadn't been processed correctly and fixed it on the spot. New card arrived 4 days later!

One question - are you sure you're calling the right number for PEBT specifically? Its different from the regular EBT customer service line! I made that mistake and wasted a whole week before someone pointed it out to me lol

I work with families applying for benefits, and here's what I recommend when PEBT replacements are delayed: 1. Call and request to speak to a supervisor immediately 2. Ask if your replacement was properly entered in their EBT Edge system (sometimes they enter it wrong) 3. Request an "expedited replacement" due to hardship 4. Get a confirmation number THIS TIME 5. If they say it's already processing, ask for the exact date it was processed and when it should arrive If you still don't get it within 5 business days after calling again, contact your county's PEBT liaison office directly (not the general hotline). Each county has designated staff for PEBT issues.

I don't mean to confuse things, but are you sure it's a PEBT card and not regular CalFresh EBT? I only ask because sometimes people mix them up and the replacement processes are slightly different. PEBT is specifically for school-age children's food benefits, while regular CalFresh EBT is for general household food assistance. Just want to make sure you're calling the right department!

UPDATE: I called using that Claimyr service someone recommended, and it worked! Got through to a supervisor who confirmed my replacement was stuck in "pending" status because of a glitch in their system. They fixed it and expedited a new card that should arrive within 3-5 business days. They also gave me a confirmation number this time. Thanks everyone for your help!