Can't reset my UI Online password - EDD phone verification needed urgently!

I had exactly this problem last month! The regular EDD number (1-800-300-5616) is basically useless for tech issues. What you need is their technical support line at 1-855-327-7057. BUT good luck getting through - I called 17 times before someone picked up. They're only open 8am-12pm Monday to Friday so you might want to try right when they open.

The UI Online password reset system is so frustrating. A few things to try before calling: 1. Check your spam/junk folder for the reset email 2. Try using a different browser or clearing your cache 3. Make sure you're using the exact email associated with your EDD account 4. If you set up security questions, there should be an option to use those instead If none of that works, you definitely need to call, but be prepared for a long wait. The tech support line (1-855-327-7057) is your best bet, but as mentioned, they have very limited hours.

I spent 4 hours last week trying to get through to EDD for the same password reset issue. I finally used Claimyr (claimyr.com) and got connected to an agent in about 20 minutes. They have this system that holds your place in line and calls you back when an agent is available. Saved me from having to redial hundreds of times. They have a video demo here if you want to see how it works: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km The EDD agent was able to verify my identity and unlock my account on the same call. Totally worth it after days of frustration.

WHY does EDD make everything SO DIFFICULT?! Their whole system is designed to prevent people from getting benefits they're entitled to! I lost 3 weeks of benefits because of this exact issue last year. The phone system is a JOKE and their website looks like it was built in 1998. Meanwhile we're all struggling to pay bills while they play these games. INFURIATING.

have u tried the ask EDD feature on the website? sometimes u can get help without calling

Quick update - I just checked and the tech support hours changed recently. They're now open 8am-5pm Monday-Friday. So you have a better window to try calling tomorrow. Make sure you select the option for UI Online technical help, not regular claim questions.

I'm dealing with the same issue but I also found out that if you're close to an America's Job Center (the old EDD offices), some locations have EDD staff who can help with UI Online account issues. I went to the one in San Bernardino yesterday and they helped me reset my password in about 20 minutes. You might want to check if there's one near you as a backup plan: https://www.edd.ca.gov/office_locator/

my cousin works for edd and she says NEVER use the forgot password link it always breaks just call them directly

UPDATE: Finally got through to EDD this morning! Used the tech support number (1-855-327-7057) and called exactly at 8:00am. Still waited about 45 minutes but they reset my password and I was able to certify right away. For anyone with the same issue - definitely call right when they open and be prepared to wait. Thanks everyone for your help!

So glad you got through! This gives me hope for when I inevitably have to deal with EDD issues. Quick question - when you called at 8am, did you get put on hold right away or did it take a few tries to even get through to the hold queue? I've heard sometimes the system just hangs up on you if they're at capacity.

Just wanted to add another tip for anyone still struggling with EDD password resets - if you have the EDD mobile app installed, try uninstalling and reinstalling it. Sometimes the app version works when the website doesn't, or vice versa. I've had luck logging in through the app when the desktop site was giving me problems. Also, if you're using a VPN, try turning it off - EDD's system sometimes flags VPN connections as suspicious and blocks access. Hope this helps someone!

Another thing that helped me when I had this exact same issue - if you have any old EDD correspondence (like award letters or previous notices), make sure you have those handy when you call. The tech support agents will ask you to verify your identity with information from your claim, and having those documents ready speeds up the process significantly. Also, if you know anyone else who has successfully gotten through to EDD recently, ask them for the exact menu options they pressed - sometimes the phone tree changes and you want to make sure you're getting routed to the right department. The whole system is frustrating but you'll get through it!