Can't find my EDD account number on UI Online - where is it located?

they dont put it on the website for security i think. check ur original paperwork when u applied or look at any letters they sent u, usually has it at the top

Your EDD Customer Account Number (CAN) isn't displayed in your UI Online account for security reasons. You can find it on any correspondence EDD has sent you, including your award letter, determination notices, or any other official EDD mail. If you've gone paperless, check your UI Online inbox for PDF documents - the number is usually in the top right corner of official notices and starts with a specific format like X-XXXX-XXX. If you can't find it anywhere, you'll need to contact EDD directly to request it. Just be prepared for identity verification questions when you call.

Same thing happened to me last month!! The account number is weirdly NOT on the website interface at all. Check your inbox messages like the other person said.

Just to add one more option - if you received your EDD debit card (the Money Network card), sometimes the account number is referenced in the materials that came with it. Also, if you're trying to reach an EDD rep but can't get through, I recently used Claimyr (claimyr.com) to get connected right away instead of dealing with busy signals all day. They have a demo video showing how it works: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km. It saved me hours of frustration when I needed to verify some information about my claim.

THE EDD SYSTEM IS SO STUPID!!! Why would they NOT put your account number somewhere on the actual account website?? This is the kind of nonsense that makes dealing with unemployment so frustrating. They expect you to keep every piece of paper they ever sent you just to find basic information that SHOULD BE ACCESSIBLE ONLINE IN 2025! I've been dealing with these idiots for months and every simple thing is made complicated.

When I was on unemployment last year, I had the exact same problem. I ended up having to wait for my next certification confirmation to come through email, which had my account number on it. If you've already certified at least once, check those emails too. The account number format is usually something like X-XXXX-XXX or XX-XXXXX (I forget exactly). Also, if you've set up direct deposit, sometimes the confirmation notice for that has your account number on it. Hope that helps!

my sister had this same problem last week lol. she ended up just calling EDD and they verified her identity another way and then told her the account number over the phone. took like 2 hours on hold tho

For anyone else finding this thread later - there are exactly four places where you can find your EDD Customer Account Number: 1. UI Online inbox documents (award letters, determinations, etc.) 2. Any physical mail from EDD (top right corner) 3. The paper that came with your Money Network debit card 4. Your benefit year award notice (specifically) The account number is intentionally not displayed in the regular UI Online interface for security purposes, so you'll need to look at actual correspondence from EDD.