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Thank you everyone for the helpful advice! I'll definitely keep certifying until I get my first paycheck, and I'll make sure to accurately report my hours even before I get paid. I'll also take screenshots of everything just to be safe. Really appreciate all the tips - this community has been so helpful throughout my unemployment journey!
Congrats on the new job, Lucas! Just wanted to add one more tip that saved me - when you're reporting your work hours during certification, make sure you report the GROSS hours worked, not just the hours you'll be paid for. So if you work 40 hours but your employer doesn't pay for your lunch break, you still report 40 hours to EDD. I made this mistake in my first certification after getting hired and it caused some confusion later. Also, if your new job offers any training pay or signing bonuses, those count as earnings too and should be reported in the week you receive them. Good luck with the new position!
This is super helpful info about reporting gross hours vs paid hours - I wouldn't have thought about that distinction! Quick question though - what if my new job has unpaid training days before I officially start? Like if I have orientation this Friday but don't officially start until Monday? Should I report those orientation hours too even though they're unpaid?
I'm going through this exact same frustrating situation right now! It's been 12 days since my first payment showed as "paid" and still no card in sight. Reading through everyone's experiences here has been incredibly helpful - it's reassuring to know I'm not the only one dealing with this nightmare. Based on all the advice shared, I'm definitely going to call Money Network at 1-866-692-9374 tomorrow morning at exactly 8:00 AM. It sounds like the early morning timing is absolutely crucial for shorter wait times. I've been making the mistake of calling in the afternoon and getting nowhere. I'm also planning to check with my apartment complex's leasing office to see if they're holding any mail - several people mentioned this and it's such a smart idea since mail delivery can be unpredictable in large complexes. At this point I'm ready to pay the $15 for expedited shipping on a replacement card rather than continue stressing about when it might randomly appear. When you have bills due, that fee is nothing compared to the peace of mind. Thanks to everyone who shared their detailed experiences and advice - it gives me a clear action plan and hope that this will be resolved soon! Sarah, I hope you get through to Money Network and get your card situation sorted out quickly too.
I went through this exact same situation about 3 months ago and it was absolutely nerve-wracking! My card took 21 days to arrive even though my payments showed "paid" from the beginning. Here's what I learned from the experience: Definitely call Money Network at 1-866-692-9374 at exactly 8:00 AM - I cannot stress this enough! The difference in wait times is incredible. I got through in about 15 minutes calling first thing in the morning versus being on hold for 2+ hours when I tried calling later. When you get through, don't hesitate to request a replacement card with expedited shipping if it's been more than 10 business days. It costs around $15 but it's absolutely worth it when you have rent due. They were really understanding about the situation and didn't give me any pushback. Also check with your apartment complex's mail room or leasing office - my card was actually sitting there for 6 days before I thought to ask! Sometimes they hold certain types of mail separately. One thing that really helped my stress was creating an account on the Money Network website to track my card status. They have a new tracking system that shows when your card has been printed and mailed out. Once you finally get your card, immediately set up direct deposit through your UI Online account so you never have to deal with this mail delay nightmare again. You can also transfer funds directly to your bank through the Money Network app right after activating the card. Your money is definitely safe and this will get resolved! The system is frustrating but you're definitely not alone in dealing with this.
Hi everyone, just made a video about how to call the and reach a live human agent: https://youtu.be/-R4SqP7_JUA
I'm dealing with a similar false statement penalty situation and it's been incredibly frustrating. From what I've researched, the key is to gather all your documentation and be prepared to explain exactly what happened when you do get through to EDD. Make sure you have your original claim information, any correspondence from EDD, and documentation that supports your case. The penalty weeks can feel endless, but staying organized and persistent with appeals or explanations seems to be the most effective approach. Has anyone had success with the appeal process for false statement penalties?
@Wesley Hallow I m'in a similar boat with the false statement penalty and it s'been a nightmare trying to get through to anyone at EDD. I ve'been gathering all my documentation like you suggested, but I m'wondering - did you find any specific forms or evidence that were particularly helpful in your appeal? I have all my original claim info and the correspondence, but I m'not sure what other supporting documents might strengthen my case. Also, how long did it take you to get a response once you submitted your appeal? The waiting is killing me and I just want to get this resolved so I can move forward.
This thread has been a goldmine of information! I'm currently dealing with my first 2500A form after my benefit year ended last week, and honestly the EDD website made it sound like it would be a simple 3-5 day process. Reading everyone's real experiences here has been both eye-opening and slightly terrifying - the fact that it can take anywhere from 8 days to over a month is such a huge range to plan around financially! I had some freelance graphic design work during months 5-7 of my claim (all properly reported and documented) so it sounds like I should definitely expect the manual review process. The tip about calling around day 7-8 at 8am seems like the best strategy based on what everyone's shared. It's really frustrating that we have to become detectives just to figure out if our claims are processing normally or stuck on some hidden flag. The UI Online portal showing just "processing" when there could be immediate issues that need fixing is honestly terrible system design. But I'm grateful for communities like this where people share their actual experiences and timelines - way more helpful than any official EDD resource I've found!
I'm new to this community and currently navigating my first experience with unemployment benefits. This entire thread has been incredibly educational about what to actually expect with the DE 2500A continued claim form! As someone who's completely unfamiliar with the EDD system, I had no idea that properly reported income could trigger automatic manual review, or that the online portal basically gives you no useful information about what's really happening with your claim. The range of processing times everyone has shared (8 days to a month+) is pretty daunting from a financial planning perspective, but the consistent advice about calling around day 7-8 at 8am or 11:30am seems like a solid strategy. It's honestly frustrating that we have to rely on community knowledge like this to understand basic processes that should be clearly explained by EDD itself. The fact that so many issues can be resolved immediately once you actually speak to a representative makes the whole "processing" status even more misleading. I'm bookmarking all these tips and timelines for future reference - this real-world insight is way more valuable than anything I've found on the official EDD website. Thanks to everyone for taking the time to share your specific experiences and outcomes!
Welcome to the community! I'm also relatively new to the UI system and this thread has been like a crash course in what actually happens versus what EDD tells you to expect. It's honestly shocking how much critical information you can only get through community experiences like this - the official resources are so inadequate for preparing people for real scenarios. The automatic manual review triggers for any reported income (even when done correctly) is something that should be clearly disclosed upfront, but instead we all have to figure it out through trial and error. I'm really grateful that experienced members here take the time to share detailed timelines and calling strategies. The 8am calling tip has already helped me in a different situation, and knowing to expect potential delays even when everything is reported properly helps set realistic expectations. This kind of peer support makes navigating such a confusing and stressful system so much more manageable!
Elliott luviBorBatman
This thread is absolutely amazing! I just started collecting unemployment last week and was completely clueless about how the Money Network system works. Reading through everyone's experiences has been such a relief - I had no idea that payment delays were so common or that there were actual steps you could take to troubleshoot issues. The breakdown of calling Money Network first (1-866-898-2213), checking Payment Details in UI Online, and understanding the 24-48 hour processing window is incredibly valuable information that I wish was clearly explained somewhere official. Emma, thank you for keeping us updated throughout your situation - seeing the whole process from problem to resolution was really educational. I'm definitely saving this thread as my go-to resource if I run into any payment issues. It's so reassuring to know there's a knowledgeable community here to help navigate all the confusing aspects of EDD!
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Ava Thompson
•This whole discussion has been such a lifesaver! I'm completely new to unemployment benefits and was honestly terrified about all the potential issues that could come up with payments. Reading through everyone's experiences - especially Emma's detailed journey from panic to resolution - has given me so much confidence about how to handle problems if they arise. The practical advice about Money Network customer service being more accessible than EDD, the Payment Details feature in UI Online, and understanding normal processing delays is exactly what newcomers like me need to know. I had no idea replacement cards could cause issues with payments going to old card numbers - that's such an important detail that isn't mentioned anywhere in the official materials. Thanks to everyone for creating such a supportive and informative community. I feel so much more prepared now!
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Steven Adams
Wow, this thread has been incredibly helpful! I just got approved for unemployment benefits a few days ago and I'm still waiting for my first payment. Reading through Emma's experience and everyone's advice has given me so much peace of mind about what to expect. The tip about calling Money Network directly at 1-866-898-2213 instead of trying to reach EDD is pure gold - I had no idea their customer service was more accessible. I'm also bookmarking the advice about checking Payment Details in UI Online to see exactly where payments are sent. It's reassuring to know that 24-48 hour delays are totally normal and not a reason to panic. Thanks to everyone who shared their experiences - this kind of real-world knowledge is so much more valuable than the confusing official documentation!
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Dominic Green
•I'm in the exact same boat as you! Just got approved a few days ago and still anxiously waiting for my first payment to show up. This whole thread has been like a crash course in EDD payments - I had no clue about any of these potential hiccups before reading everyone's experiences. The Money Network customer service tip is definitely going in my notes, and now I know to check that Payment Details section if anything seems off. It's so helpful to see that even when problems do happen (like Emma's replacement card issue), there are actual solutions and people who can help. Thanks for bringing this up - nice to know I'm not the only newbie trying to figure all this out!
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