Missing EDD Customer Account Number (EDDCAN) stopping benefits - need help finding it

The EDDCAN should be on his initial award letter that EDD sent when his claim was first approved. It's usually the 10-digit number at the top right corner of most EDD correspondence. If he can't find any paperwork, he should be able to see it when he logs into UI Online under the 'Claim Summary' section. Sometimes it's labeled as 'EDD Customer Account Number' or just 'Account Number.

check ur mailbox again. i had same prob & it was in a letter they sent me like 3 wks after i applied. easyto miss cuz it just looks like another form letter.

The EDDCAN is absolutely critical for your boyfriend's claim. It's a unique identifier that EDD uses to track all aspects of his unemployment case. Without it, certain actions on his claim might be restricted. A few places to check: 1. The award letter (as mentioned) 2. Any payment details or history documents 3. Some notices about certification or eligibility 4. The letter containing his EDD debit card (if he got one) If he truly can't find it anywhere, he needs to speak directly with an EDD representative. Unfortunately, as you've discovered, email responses can take weeks or might never come. Calling is usually more effective.

This EDDCAN thing is so frustrating! The EXACT same thing happened to me last year. I swear EDD makes everything complicated on purpose!! I ended up finding mine on a random notice about work search requirements that I almost threw away. Check EVERYTHING even if it seems unimportant.

If you still can't find the EDDCAN and need to speak with EDD urgently, I'd recommend trying Claimyr. It helped me get through to an EDD representative when I was in a similar situation with a missing number on my claim. The service connects you with EDD without you having to keep redialing or wait on hold for hours. I was skeptical at first but got through to EDD in about 20 minutes. Their website is claimyr.com and they have a video showing how it works here: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km

i dont think u even need the eddcan number for certifying. my cousin never needed it for his claim and hes been on unemployment since january. maybe ur looking at the wrong issue?

Have your boyfriend check his spam folder NOW! EDD emails often go there. I had a similar problem and found THREE important EDD emails in my spam - one had my EDDCAN. Also, if he has access to UI Online, try going to the "Contact EDD" section and see if past messages from them are stored there - sometimes they include the EDDCAN in those communications.

Great news! After he updates his claim with the EDDCAN, make sure he keeps that number in a safe place for future reference. I recommend creating a dedicated folder (physical or digital) for all EDD correspondence. It saves so much stress when issues come up later. Also, now that you've found it, expect the pending payments to process within 2-3 business days. If they don't change status by then, that might indicate there's another issue with the claim besides the missing EDDCAN.

So glad you found it in the spam folder! This is such a common issue - EDD emails get filtered out by spam filters all the time. For anyone else reading this thread, it's worth setting up a filter or rule in your email to automatically move emails from @edd.ca.gov to your main inbox. Also, if you're still having trouble finding your EDDCAN, try looking at any correspondence about overpayments, disqualifications, or appeals - those letters almost always include it since they need to reference your specific account. The number format is usually something like 1234567890 (10 digits) and might be labeled as "EDD Customer Account Number," "EDDCAN," or sometimes just "Account Number" depending on which form you're looking at.

This is such a great success story! I'm so happy you found the EDDCAN in the spam folder - that's honestly the first place I tell people to check now when they have EDD issues. I went through something similar last year and it's amazing how much stress one missing number can cause. For future reference, you can also find your EDDCAN on the EDD debit card letter they send (if you opted for the card instead of direct deposit). It's usually printed right below your name on that correspondence. Hope his payments clear quickly now that you've got everything sorted out!