No EDDCAN in mail after interview - can't access UI Online or certify for benefits

I had this exact same problem in January! It's SO frustrating. The EDD is seriously a mess right now with their mailing system. My paperwork took almost 5 weeks to arrive even though they told me 2 weeks max. If you have your social security number and the date you filed your initial claim, you can try calling the automated self-service line at 1-866-333-4606. Sometimes you can get your EDDCAN that way without talking to a human.

sometimes they don't even mail it lol. happened to my cousin too. edd is the worst!! good luck getting thru on the phone tho

You have a few options here: 1. Keep trying to call early in the morning (8:00 AM exactly) or right before lunch (11:45 AM) when call volumes sometimes drop. 2. Visit an EDD office in person if possible - bring your ID and they can look up your EDDCAN for you. 3. Check if you received ANY mail from EDD - sometimes your EDDCAN appears on other correspondence like your Notice of Unemployment Insurance Award (DE 429Z). 4. Try registering for UI Online using just your SSN, name, and DOB - some people have reported success with this method even without their EDDCAN. 5. If you received your EDD debit card from Money Network, sometimes customer service can verify your identity and provide information. Don't worry about missed certifications yet - you can backdate them once you get access. But you should try to resolve this within the next week to stay within timelines.

THE SAME THING HAPPENED TO ME!!! The EDD is CRIMINALLY INCOMPETENT with their mail system! I waited SIX WEEKS and nothing ever came, and then I found out they had been sending everything to my old address from 3 years ago even though I gave them my current address multiple times!!!! Check your address on file if you can ever get through to someone. This is why so many people end up homeless while waiting for their benefits!!!

After dealing with the EDD phone nightmare for weeks trying to get my EDDCAN, I found this service called Claimyr that got me through to an actual EDD representative in less than 30 minutes! It basically calls EDD for you and then calls you back when it gets through. I was skeptical but it worked - the rep looked up my EDDCAN on the spot and I was able to certify for all my back weeks that same day. Saved me so much stress. They have a video showing how it works: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km and the site is claimyr.com if you want to check it out.

I work at a career center and see this issue frequently. Here's what usually works: 1. Your EDDCAN should be on ANY correspondence from EDD - check the upper right corner of any letter you've received. 2. If you truly haven't received any mail, it could be that your address has an error in the system or your mail was lost. 3. Try this UI Online registration workaround: Select "Register using your EDD Customer Account Number" but then on the next page look for the small link that says "Register without an EDD Customer Account Number" - this option exists but is easy to miss. 4. If that doesn't work, you can request a new EDDCAN letter by sending a secure message through AskEDD (https://askedd.edd.ca.gov/) - select "Unemployment Insurance Benefits" as the category, then "Account Management" as the subcategory, and then "Replace EDD Customer Account Number" as the topic. 5. As a last resort, visiting an in-person office really is the fastest solution right now due to mail delays.

My brother had this exact issue last year and it turns out his mail was being held at the post office for some reason! Have you checked with USPS to make sure there's no delivery issue on their end? Sometimes EDD mail gets flagged weird in their system.

Update: I GOT IN!!! I tried the "Register without an EDD Customer Account Number" link that @careerhelper mentioned and it actually worked! I had to answer a bunch of identity verification questions but I'm now in my UI Online account. I can see that my claim is active and I have 3 weeks of certifications pending. Thank you all SO MUCH for your help with this!

This is such a relief to see resolved! I'm going through the exact same issue right now - had my interview 2 weeks ago and still no mail. I've been panicking thinking something went wrong with my claim. The "Register without EDD Customer Account Number" option is a game changer - I had no idea that existed! Going to try this right now. Thanks for sharing your update and thanks to everyone who provided such helpful advice in this thread!

This whole thread is exactly why I tell people to screenshot or write down EVERYTHING during their EDD interview calls! The reps sometimes forget to mention important details about timelines or backup options. For anyone else reading this - if you're still waiting for mail after 3+ weeks, don't just sit there stressing about it. There are always workarounds like the registration method that worked for the OP. Also, pro tip: if you do eventually get your EDDCAN in the mail, it's usually printed in a small font in the upper right corner of the letter, not prominently displayed. I almost threw mine away thinking it was just another form letter!

I'm dealing with this exact same situation right now! Had my interview 3 weeks ago, was told everything was approved, and still no mail whatsoever. I've been calling every single day and can never get through - it's beyond frustrating. Reading through all these responses gives me hope that there are actually solutions. I'm definitely going to try that "Register without EDD Customer Account Number" option that worked for @Ava Johnson. It's crazy how they hide these workarounds and don't tell you about them during the interview. The whole system seems designed to make it as difficult as possible to actually get your benefits. Thank you everyone for sharing your experiences and solutions - this thread is more helpful than anything I've gotten from EDD directly!

I'm currently going through this nightmare too! Had my interview 4 weeks ago and still haven't received anything in the mail. The stress of not knowing if my claim is processing or if I'm missing important deadlines is eating me alive. Reading through all these solutions gives me so much hope though - especially the "Register without EDD Customer Account Number" trick that saved @Ava Johnson. I had no clue that option even existed! It's honestly ridiculous that EDD doesn't mention any of these workarounds during the interview process. You'd think they'd want to make it easier for people to access their benefits, not harder. Going to try the registration workaround right now and also submit that AskEDD request as backup. Thank you everyone for sharing your experiences - this community is way more helpful than EDD customer service!