Can't log in to certify for benefits - EDD approval letter never arrived

I had the same thing happen last year. If your UI Online notification came through, you should have received an email with instructions. Check your spam folder first. If nothing's there, try going directly to https://edd.ca.gov/login.htm and click on 'Register' instead of login. You might be able to create an account using your SSN and personal info without needing the customer account number from the letter. That worked for me!

Dude they send those letters SO SLOW rn! Mine took like 3 weeks to show up after I got the text saying I could certify. check ur informed delivery from usps if u have that. might be on the way still

This happens more often than you'd think. Don't panic about the certification deadline - EDD will backdate your payments once you're able to access your account. You have a few options: 1. Keep calling EDD using the 1-800-300-5616 number. Try exactly at 8:00am when they open or around 3:30pm when call volume sometimes drops. 2. Try the automated self-service line at 1-866-333-4606. Sometimes you can get your account number through the automated system. 3. You can visit an EDD office in person (https://edd.ca.gov/en/office_locator) if you have one nearby. Bring multiple forms of ID. 4. If you received any other EDD correspondence, check if your account number appears on those documents - sometimes it's printed on other notices.

same thing happened to me last month!! so annoying. i ended up just waiting and the letter finally showed up after like 10 days. edd is so slow with everything

I had this exact problem and spent TWO WEEKS trying to reach EDD by phone with no luck. Eventually I used Claimyr (claimyr.com) and got through to an EDD rep in about 20 minutes. The service basically calls EDD for you and connects you when they get through. The rep gave me my account number over the phone and I was able to certify that same day. They have a video showing how it works here: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km Not sure if there's a free alternative, but after countless failed calls, it was worth it to finally get my account number and start certifying.

The EDD system is SO BROKEN!!!!! I had to call 37 TIMES before getting through last month. They expect us to certify on time but can't even mail a simple letter???? This is exactly why people give up on claiming benefits they're entitled to. It's all designed to frustrate us into giving up!!!!!

Quick update for anyone with this issue - I just learned that if you received the text/email notification about certifying, you can also try logging in using your SSN + PIN (if you created one when you filed). Some people can access a limited version of their account this way until the full account number arrives. Worth trying!

when i had this happen i think i went to ui online mobile? thats different than the regular site and sometimes works when the main one doesnt

Just to clarify some confusion in this thread: 1. The EDD Customer Account Number (starts with E-###) is different from your claim number. 2. If you filed online, you should have created a password during registration. You'll need both the account number AND password to access UI Online. 3. The 14-day certification window isn't a hard deadline - you can certify late (up to a certain point), but it may delay your payments. 4. If your address changed recently or was entered incorrectly, that could explain the missing mail. If all else fails, visiting an in-person office with proper ID is the most reliable solution, though it may take several hours of waiting.

my letter came the day AFTER the certify deadline lol. still got paid tho

UPDATE: My letter finally arrived today! It took exactly 12 days from when I got the notification that I could certify. For anyone else with this problem, I was able to create my full account and certify for both weeks. The system allowed me to certify even though it was technically past the 14-day window they mentioned. Thanks everyone for your help!