EDD claim stuck in limbo after phone interview - no updates for weeks
I'm completely stressed out. Had my eligibility phone interview with EDD back on March 15th (about 5 weeks ago) and I've heard absolutely NOTHING since then. My UI Online account still shows my claim as 'pending' with no updates or messages. I've called the 833 number probably 40+ times but either get the 'too many callers' message or sit on hold for hours before getting disconnected. My savings are almost gone and rent is due next week. Has anyone else experienced this ridiculous wait after their interview? What am I supposed to do while they take their sweet time deciding my claim? Any advice on how to actually get through to someone who can help?
21 comments


Kevin Bell
same thing happened to me in January. took them almost 2 months after my interview to approve my claim. EDD is sooooo slow this year
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Ella Cofer
•2 MONTHS?! I can't wait that long. Did you do anything to speed up the process or just wait it out?
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Savannah Glover
After your eligibility interview, your claim typically requires further processing which can take 2-3 weeks under normal circumstances. However, there's currently a backlog at EDD causing extended delays. A few things you can try: 1. Contact your state assembly member's office - they have EDD liaisons who can often get answers faster 2. Check if there are any outstanding identity verification issues in your UI Online account 3. Submit a message through your UI Online account specifically asking about the status of your interview results 4. Try calling right when they open at 8:00 AM or during the last hour before they close Also make sure you're still certifying for benefits every two weeks even while your claim is pending. If approved, you'll receive all back payments you're eligible for.
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Ella Cofer
•Thank you for the detailed advice! I've been certifying regularly but didn't think about contacting my assembly member. I'll try that route tomorrow. The UI Online messaging system is confusing - is there a specific category I should select when asking about interview results?
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Felix Grigori
What if they DENIED the claim after the interview?? Thats what happened to me and I didnt even get a notification until I finally got through to someone!! Check your mail carefully, they might have sent a disqualification notice that you missed. The system is BROKEN!!!!
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Ella Cofer
•Oh god, that's terrifying. I've been checking my mail obsessively but nothing from EDD yet. How long did it take for you to find out you were denied? And what reason did they give?
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Felicity Bud
try calling at exactly 8:01am that worked for me
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Kevin Bell
•i tried that for a week straight and still got the "too many callers" message every single time. EDD phone system is completely useless
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Max Reyes
I was in the exact same situation last month after my eligibility interview. After weeks of frustration trying to get through on the phones, I finally used Claimyr to connect with an EDD representative. It bypassed the busy signals and got me connected within about 20 minutes. The rep was able to see that my claim was approved but stuck in some processing queue. They pushed it through right then and I got paid within 48 hours. Check out their video demo to see how it works: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km. Their website is claimyr.com - honestly worth it when you're desperate and need real answers.
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Mikayla Davison
•is that service legit? sounds too good to be true with how impossible it is to reach edd
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Max Reyes
•Yes, it's legitimate. I was skeptical too, but it literally just connects you to the actual EDD phone line without you having to redial hundreds of times. You still talk to real EDD representatives - it just handles the annoying part of getting through their overwhelmed phone system.
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Adrian Connor
There's a crucial distinction between the interview being completed and a determination being made. Your interview on March 15th was just to gather information. After that, an EDD adjudicator needs to review the interview notes along with employer responses and make an eligibility determination. This second step is where the major backlog exists right now. One thing that might help: if your claim is pending specifically due to the eligibility interview, you should see an "Eligibility Interview" issue type in your UI Online account under the "Notifications" section. If you don't see this, your claim might be held up for a different reason entirely, like wage verification or identity issues. For fastest resolution, I recommend: 1. Sending a direct message through UI Online under "Contact Us" (select "Where's my payment?" as the category) 2. Calling during non-peak hours (Wednesday-Friday, 1-4pm) 3. Making sure you don't have any incomplete tasks in your UI Online account The average post-interview determination timeline is currently running about 3-5 weeks, so you're approaching the outer limit of what's considered "normal" in the current system.
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Ella Cofer
•This is incredibly helpful, thank you! I just checked and I do have an "Eligibility Interview" issue listed under notifications. So I guess that means they're still deciding? Will definitely try calling during the times you suggested.
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Felicity Bud
anyone know if you can get evicted while waiting for edd benefits?
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Adrian Connor
•This is off-topic from the original question, but to briefly answer: Yes, you can be evicted for non-payment of rent even while waiting for unemployment benefits. However, some counties still have eviction protection programs you might qualify for. Contact your local housing authority or legal aid society immediately if you're facing potential eviction.
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Kevin Bell
update?? did u ever get ur claim approved??
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Ella Cofer
•Not yet! I tried that Claimyr service mentioned above yesterday and actually got through to someone. They told me my claim was approved after the interview but got stuck in some payment processing queue. They said they'd expedite it and I should see payment in 3-5 business days. Fingers crossed!
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Savannah Glover
That's great news! When your claim gets stuck in the payment processing queue, it often means it was flagged for a secondary review but not because of any problems with your eligibility. This is fairly common right now with EDD's workload. Once they manually push it through, things should move quickly. Make sure to check both your UI Online account AND your Money Network card or bank account (depending on your payment preference) as sometimes the payment posts before the UI Online account updates to show it.
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Ella Cofer
•Thank you! Just got the notification this morning that my claim was approved and payment is being processed for all the back weeks! Such a relief after all this stress. Appreciate everyone's help here.
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Amelia Dietrich
Congratulations on getting your claim approved! This gives me hope - I'm in a similar situation with my interview being 3 weeks ago and still waiting. For others still struggling, it sounds like the key takeaways are: 1) the interview completion doesn't mean immediate approval, 2) claims can get stuck in processing even after approval, and 3) sometimes you need that extra push from a rep to get things moving. Thanks for updating us with the good news!
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Nia Davis
•Thank you for summarizing all of this so well! I'm new to this community but found this thread incredibly informative. I'm currently waiting for my eligibility interview (scheduled for next week) and was getting really anxious about the whole process. Reading about everyone's experiences - especially Ella's success story - helps me understand what to expect. It's good to know that even if there are delays after the interview, persistence and the right approach can eventually get things resolved. Definitely bookmarking some of these tips for when I'm in the post-interview waiting phase!
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