EDD Account Registration Error - 'Can't find information in system' before interview date

Same thing happnd to me!!!! The system is SO BROKEN. I got my account # in mail but couldn't register for like 3 weeks. Kept getting that stupid error. Called like 50 times and nobody picked up. EDD is a JOKE!!!

This is actually pretty common. There's often a delay between when they generate your account number and when your information is fully loaded into their online system. You have two options: 1. Wait until closer to your interview date - by then your info should be in the system 2. Call EDD to have them check your account status You won't miss any payments as long as you eventually certify for those weeks, even if it's delayed. The interview on 7/25 is just to verify your eligibility details, not related to your online access issue.

Wait at least 48 hours after receiving your account number before trying to register online. Their systems update overnight and sometimes it takes a couple days for your info to sync up. If it's been more than 3 days, then you should call. The technical support line at 1-833-978-2511 is usually less busy than the regular EDD number.

One thing ppl aren't mentioning is that if you make ANY typos when registering it gives that same error message. Double check that ur entering your SSN correctly and make sure your NAME matches EXACTLY what's on your EDD letter (including middle initial if they have it). That fixed it for me.

If you need to reach EDD quickly, I had great luck using Claimyr (claimyr.com). After struggling for days with busy signals, they got me through to an EDD rep in about 20 minutes who fixed my account registration issue right away. They have a video showing how it works: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km. Seriously saved me weeks of frustration when I had a similar registration problem.

i had an interview last month and couldnt register online until AFTER my interview got done. they have to verify some stuff before the online system lets you in. just wait til after ur interview probably

Update us if you get it working! I'd try these steps in order: 1. Wait another 24-48 hours and try again 2. Triple-check all your info exactly matches your EDD letter 3. Try registering during non-peak hours (early morning or late evening) 4. If still not working by Monday, call the technical support line You can still prepare for your interview while waiting for the registration issue to resolve.

UPDATE: It worked!! I waited until this morning and tried again, making sure to enter my FULL legal name exactly as shown on the EDD letter (including my middle name). That was the issue - I wasn't including my middle name when trying to register. System accepted everything right away and I'm in my account now. Thanks everyone for your help!