EDD security questions forgotten - can I reset by phone with other verification?

omg same thing happened to me!! those security questions are so stupid, like who remembers that stuff from years ago? i ended up locked out for 2 weeks

You're not screwed, but it's gonna take some patience. Call the EDD technical support line at 1-833-978-2511 (not the regular UI line). They can verify your identity through other means and reset your security questions. Make sure you have your ID, SSN, and address ready. I recommend calling right when they open at 8AM for shortest wait times.

When they asked me security questions I just kept guessing until I got locked out completely lol! But then I had to go through ID.me verification all over again which was a huge pain. Don't do what I did!

I had this exact same problem last month! So frustrating. I called for DAYS and couldn't get through to anyone at EDD. I was about to lose my mind when someone suggested I try Claimyr (claimyr.com). It's this service that basically calls EDD for you and gets you connected to a real person. They have a video showing how it works: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km Totally saved me when I needed to reset my security questions. The EDD rep verified my identity over the phone and reset everything in about 10 minutes once I actually got through.

This is a common issue, especially with the EDD's recent security updates. When you call, make sure you specifically tell them you need a "security question reset" - using those exact words helps get you to the right department faster. Also, they'll likely need to verify additional information beyond just your SSN: - Full name and DOB - Last employment details - Last certification date - Last payment amount I also recommend checking if you can access your account through ID.me first, as sometimes that provides an alternate verification path when security questions fail.

why does EDD make EVERYTHING so complicated???!!!!! i swear they WANT us to fail at getting our benefits. the whole system is designed to be frustrating. security questions from 2 years ago? really??? who remembers that stuff!!!! i bet they're laughing at us struggling just to log in

Good news - I just helped my sister with this exact issue last week. Once she got through to an EDD representative, they were able to verify her identity using her driver's license number, last employer information, and the last few digits of her bank account where benefits were deposited. They reset her security questions right there on the phone. One important tip: when setting up new security questions, choose answers you'll actually remember or better yet, write them down somewhere secure. Many people create elaborate or tricky answers thinking it's more secure, but then forget them. Simple, memorable answers stored in a password manager are your best bet.

I think they've started allowing you to reset thru the website.. go to 'forgot password' and check for a new option maybe?

Just wanted to update that I called the technical support number this morning using the advice here, and they reset my security questions! Took about 35 minutes on hold but the rep was super helpful once I got through. Now I can access my account again. Thanks everyone for your help!

I went through this nightmare about 6 months ago! Pro tip: before you call, gather ALL your documentation - W-2s, pay stubs, bank statements showing EDD deposits, etc. The more verification info you have ready, the faster they can help you. Also, if the first rep can't help, politely ask to be transferred to a "tier 2" specialist - they have more authority to reset account security settings. Don't give up after one call if it doesn't work out!

I actually just went through this exact same situation last week! The technical support line at 1-833-978-2511 is definitely your best bet. I called at 8:02 AM and only waited about 25 minutes, which was way better than I expected. The rep was able to reset my security questions after verifying my SSN, address, last employer, and the email associated with my account. The whole process took maybe 15 minutes once I got through. One thing that really helped - I had my last benefit payment amount ready (you can check this in your bank account if you remember when you last got paid). They asked for that as additional verification. Also, when you set up your new security questions, pick answers you'll actually remember! I learned my lesson and went with simple, straightforward answers this time instead of trying to be too clever. Good luck tomorrow morning - you've got this! The stress is totally understandable but it's definitely fixable.

Just wanted to add that if you're having trouble getting through on the phone, you can also try visiting a local EDD office in person if there's one near you. I know it's not convenient, but sometimes the in-person staff can help with account issues like this when the phone lines are swamped. Bring all your ID documents and any paperwork you have from your previous claim. They were able to reset my security questions on the spot when I had a similar issue last year. Worth considering as a backup option if the phone calls don't work out!

I went through this exact same frustration about 3 months ago! Here's what worked for me: I called the EDD technical support line (1-833-978-2511) at exactly 8:00 AM on a Tuesday and got through in about 20 minutes. The rep was really helpful once I explained I needed a "security question reset" due to forgotten answers. They verified my identity using my SSN, full name, DOB, last employer info, and surprisingly they also asked for my mother's maiden name (which was one of my original security questions I couldn't remember - ironic!). The whole reset process took about 10 minutes once they confirmed my identity. Pro tip: When you set up your new security questions, use your phone's notes app to write down both the questions AND answers immediately. I made that mistake the first time thinking I'd remember, but honestly who remembers what their "first pet's name" was from 2 years ago when you've had multiple pets? Also bring up your bank account while on the call - they might ask for your last payment date or amount as extra verification. Having all that info ready speeds things up significantly. You should be able to get back into your account the same day. Hang in there!