EDD security questions forgotten - can I reset by phone with other verification?

omg same thing happened to me!! those security questions are so stupid, like who remembers that stuff from years ago? i ended up locked out for 2 weeks

You're not screwed, but it's gonna take some patience. Call the EDD technical support line at 1-833-978-2511 (not the regular UI line). They can verify your identity through other means and reset your security questions. Make sure you have your ID, SSN, and address ready. I recommend calling right when they open at 8AM for shortest wait times.

When they asked me security questions I just kept guessing until I got locked out completely lol! But then I had to go through ID.me verification all over again which was a huge pain. Don't do what I did!

I had this exact same problem last month! So frustrating. I called for DAYS and couldn't get through to anyone at EDD. I was about to lose my mind when someone suggested I try Claimyr (claimyr.com). It's this service that basically calls EDD for you and gets you connected to a real person. They have a video showing how it works: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km Totally saved me when I needed to reset my security questions. The EDD rep verified my identity over the phone and reset everything in about 10 minutes once I actually got through.

This is a common issue, especially with the EDD's recent security updates. When you call, make sure you specifically tell them you need a "security question reset" - using those exact words helps get you to the right department faster. Also, they'll likely need to verify additional information beyond just your SSN: - Full name and DOB - Last employment details - Last certification date - Last payment amount I also recommend checking if you can access your account through ID.me first, as sometimes that provides an alternate verification path when security questions fail.

why does EDD make EVERYTHING so complicated???!!!!! i swear they WANT us to fail at getting our benefits. the whole system is designed to be frustrating. security questions from 2 years ago? really??? who remembers that stuff!!!! i bet they're laughing at us struggling just to log in

Good news - I just helped my sister with this exact issue last week. Once she got through to an EDD representative, they were able to verify her identity using her driver's license number, last employer information, and the last few digits of her bank account where benefits were deposited. They reset her security questions right there on the phone. One important tip: when setting up new security questions, choose answers you'll actually remember or better yet, write them down somewhere secure. Many people create elaborate or tricky answers thinking it's more secure, but then forget them. Simple, memorable answers stored in a password manager are your best bet.

I think they've started allowing you to reset thru the website.. go to 'forgot password' and check for a new option maybe?

Just wanted to update that I called the technical support number this morning using the advice here, and they reset my security questions! Took about 35 minutes on hold but the rep was super helpful once I got through. Now I can access my account again. Thanks everyone for your help!

I went through this nightmare about 6 months ago! Pro tip: before you call, gather ALL your documentation - W-2s, pay stubs, bank statements showing EDD deposits, etc. The more verification info you have ready, the faster they can help you. Also, if the first rep can't help, politely ask to be transferred to a "tier 2" specialist - they have more authority to reset account security settings. Don't give up after one call if it doesn't work out!