I've been following this thread and wanted to share what worked for me when I missed my RESEA appointment due to a similar phone issue last fall. I sent my questionnaire to that exact Pacific Center address (PO Box 1041, Atwood CA 92811) and everything worked out fine. A few things that really helped: - I called the 1-800-300-5616 number at exactly 8:01 AM (not 8:00 - seems like everyone calls right at 8:00) and got through after about 45 minutes on hold - The agent confirmed the Pacific Center address was correct for my claim and made a note that my questionnaire was coming - I wrote "MISSED RESEA QUESTIONNAIRE - URGENT" on the envelope in red ink - Sent it both regular mail AND certified mail on the same day (cost about $8 total but worth the peace of mind) The whole thing took about 2.5 weeks to show as resolved in my UI Online account, but my benefits never stopped as long as I kept certifying. Phone malfunctions definitely count as good cause - just be specific about the technical problems and include any documentation you have (repair receipts, etc.). Don't stress too much, you're handling this exactly right! Keep certifying and keep trying to call them to confirm they received your form once you mail it.

Just wanted to add another data point here - I went through this exact same situation about 4 months ago when my phone screen cracked and stopped responding to touch the day before my RESEA appointment. I couldn't answer when they called and was freaking out about my benefits getting cut off. I mailed my questionnaire to that same UI Center Pacific address (PO Box 1041, Atwood CA 92811) that everyone's been mentioning, and it all worked out fine. A couple things I did that seemed to help: 1. I took a photo of my cracked phone screen and included a printout with my questionnaire as proof of the technical issue 2. Wrote a very brief cover letter with just the facts: "Phone screen cracked on [date], unable to answer RESEA call on [date], questionnaire completed and mailed on [date]" 3. Included my claim number on literally every page, even the envelope 4. Sent it priority mail with signature confirmation The whole process took about 18 days to show up as resolved in my account, which was actually faster than some of the timelines others have shared. My benefits continued the entire time as long as I kept certifying on schedule. One thing I learned - when they eventually called me to follow up, the agent specifically mentioned that having photo documentation of the phone damage really helped establish that it was legitimate good cause and not just an excuse. So if you have any physical evidence of your phone issues, definitely include it! You're doing everything right by being proactive about this. Don't panic - missed RESEA appointments due to technical issues get resolved all the time.

UPDATE: I got through today! Called the technical support line (2511) at exactly 10:15am, was on hold for about 45 minutes but finally spoke to someone who was actually really helpful. She fixed the issue with my certification where I had accidentally reported the wrong hours for my part-time job. My payments should resume within 48 hours! Thanks everyone for all your advice - especially the tip about trying the technical support line instead of the main number. Huge relief to finally get this resolved.

Wow, this is such a relief to read your update! I've been following your post because I'm in almost the exact same situation - stuck payments due to a certification error and couldn't get through on the main line. I tried calling the 2511 number this morning around 10:30am after seeing your success story and actually got through after about 30 minutes on hold! The agent was super helpful and walked me through correcting my mistake. It's crazy how much better the technical support line seems to work compared to the main number. Thanks for sharing what worked - you probably just saved a bunch of us weeks of frustration!

This thread is exactly what I needed to see! I'm brand new to unemployment benefits (just filed my first claim two weeks ago) and honestly had no idea the EDD system could have glitches this serious. Reading through everyone's experiences here has been both educational and reassuring - it's scary that certifications can just vanish like that, but knowing that they usually do go through and just get stuck in the system makes me feel much better about the whole process. @3889e6ce151f thank you for being so thorough with your updates and showing us exactly how this gets resolved! I'm definitely going to follow all the advice here about taking screenshots, checking multiple sections of my account, and being persistent if I ever run into similar issues. This community is amazing - the way everyone jumped in to help with advice and share their own experiences really shows how supportive this group is. I feel so much more prepared to handle any EDD issues that might come up now!

This thread is absolutely golden for anyone dealing with EDD! As someone who's been on unemployment for about 8 months now, I can confirm that these system glitches are unfortunately super common. I've had my certification "disappear" twice - once it resolved itself after 3 days, and another time I had to call EDD to get it manually processed like @3889e6ce151f did. A few additional tips from my experience: - Always certify early in the morning (like 6-8 AM) when fewer people are using the system - If you get that "no weeks to certify" error, try logging out completely, clearing your browser cache, and logging back in - Keep a record of your work search activities separately in case you need to re-enter them The EDD system is definitely frustrating, but posts like this prove that almost every issue can be resolved with enough persistence. Thanks @3889e6ce151f for documenting everything so thoroughly - this is going to help so many people!

This thread has been incredibly educational! I just joined this community after getting laid off from my nonprofit job three weeks ago, and I've been stressed about a potential severance payment that my former employer mentioned might be coming. Reading through everyone's experiences here has been such a relief - especially learning about the release agreement distinction that seems to be the key factor in how EDD treats severance. @Madison King thank you so much for not only asking the question that I'm sure tons of us have wondered about, but also for following through with calling EDD and sharing their official response. That kind of thoroughness is exactly what makes this community so valuable. The fact that you got them to note it in your account proactively was brilliant. I'm definitely going to call EDD myself before my severance potentially arrives, armed with all the insights from this discussion. The consensus seems clear: be completely transparent when reporting, have your documentation ready, and don't panic if your account goes to pending review. This thread should honestly be pinned as a reference for anyone dealing with severance questions!

This thread has been such a goldmine of information! I'm currently about 6 weeks into my EDD claim after getting laid off from my marketing agency, and I've been anxiously waiting to hear about a potential severance package. Reading through everyone's experiences - especially @Madison King's detailed journey from initial worry to getting official EDD confirmation - has completely changed how I understand severance payments and unemployment benefits. The release agreement distinction is absolutely crucial information that I never would have known about otherwise. It's amazing how that one factor can completely change how EDD treats the payment. I'm also really impressed by how many people came back to share their outcomes, both good and challenging - that kind of follow-through creates such a valuable resource for the community. I'm definitely planning to be proactive like Madison was and call EDD before my severance potentially arrives. Having them note the situation in my account ahead of time seems like such a smart move to avoid any automatic system flags. Thanks to everyone who shared their real experiences - this is exactly the kind of practical guidance that makes navigating unemployment benefits so much less scary for those of us who are new to the system!

I'm in a very similar situation right now - my employer hasn't paid me in 5 weeks and keeps giving me the runaround about "cash flow issues." Reading through all these responses has been incredibly helpful! I had no idea about the constructive discharge concept or that I could file while still technically employed. One question for those who have been through this - when you're certifying for benefits and reporting that you worked X hours but received $0 in wages, does EDD ever question why you're continuing to work without pay? I'm worried they might think I'm somehow voluntarily accepting this situation or that there's something suspicious about it. Also, has anyone had success with their employer actually coming through with back pay eventually? I'm torn between hoping this gets resolved and preparing for the worst case scenario where the company just folds entirely.

This thread has been incredibly informative! I'm actually a labor law paralegal and just wanted to add a few technical points that might help: 1. What you're experiencing is indeed "constructive discharge" - California courts have consistently ruled that failure to pay wages creates intolerable working conditions that effectively force resignation, even if you don't formally quit. 2. Under California Labor Code Section 201-203, your employer is required to pay wages on regular paydays. After 7 weeks, you're looking at significant waiting time penalties (up to 30 days of wages) that they'll owe you even if they eventually pay. 3. When filing your UI claim, make sure to select "still employed but wages reduced to zero" rather than "unemployed" - this accurately reflects your situation and will help during the eligibility review. 4. Document everything - timecards, work emails, any communication about delayed payments. Screenshot text messages before they disappear. This evidence will be crucial for both your UI claim and any potential wage claim. Your situation is more common than you might think, especially with smaller employers. The key is protecting yourself now while hoping for the best outcome. File that claim today!