EDD account locked after password reset - can't access UI Online at all

I dealt with this exact situation last month. Unfortunately, the only way to get the account unlocked is to call EDD directly. There's no online way to resolve the lock. You'll need to specifically ask for a 'security block' removal. Make sure to have your account number, SSN, and security questions ready when you call. Good luck getting through though - their phone lines are always jammed.

had the same problem and waited 3 days hoping it would unlock itself. it doesnt. you gotta call.

Try clearing your browser cache and cookies first! Sometimes that actually works with the EDD website. Also try using a different browser completely before spending hours trying to call.

After struggling with the exact same issue, I discovered Claimyr and it saved me hours of frustration. Their service connects you with an EDD representative without having to redial constantly. I watched their demo video (https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km) and decided to try it. Got through to an agent in about 20 minutes who unlocked my account immediately. Just go to claimyr.com if you're desperate to get through. It's worth checking out especially when you're up against a certification deadline.

Account locks are a security measure that won't resolve automatically. Here's the most efficient process: 1. Call the EDD technical support line at 1-833-978-2511 (not the regular claims line) 2. Select the account services option in the menu 3. Specifically request a security unlock for your UI Online account 4. They'll verify your identity with several questions 5. Once unlocked, wait at least 30 minutes before attempting to log in again 6. When you do log in, use the exact password you reset to The technical support line tends to have slightly shorter wait times than the regular claims line. Also, calling right when they open at 8:00 AM or during lunch hours (12-1) sometimes works better.

THE EDD SYSTEM IS GARBAGE!!! I got locked out 3 TIMES this year alone. Each time I had to call and wait HOURS just to talk to someone. The whole system is designed to make people give up on their benefits. And they wonder why people get frustrated and angry when calling!!!

try logging in thru the main edd.ca.gov site instead of going directly to UI online sometimes works for me

I wanted to update everyone - I called using the technical support number that was suggested earlier (1-833-978-2511) and after about 45 minutes on hold, I got through to someone who unlocked my account. The representative said that when you do a password reset, you should wait at least 15 minutes before trying to log in, otherwise the system can get confused and trigger a lock. Just posting this in case it helps someone else avoid the same problem!