Hey Darnell
You might need to call EDD. My husband deleted his email and couldn't log into until he called and they emailed him a link to reset it.
https://join.claimyr.com/dac556
Here is a link for $5 off call with claimyr they can call for you 🙂
Yes unfortunately lol my husband hates calling and he tried doing the ask and nothing. We tried calling ourselves and we never got through. Then I found claimyr and thats how it all started
To all those having trouble reaching a human at the EDD. I just ran across this video that gave me a shortcut to reach a human. Hope it helps!
https://youtu.be/Ize0EkN4HDI
I had a similar issue recently! If you can still access your account with the old email, you can change it directly in your profile settings. Go to "Profile" then "Contact Information" and update your email there. However, if you're completely locked out because the old email isn't working, you'll definitely need to call to verify your identity and have them update it on their end. I know calling is frustrating, but for security reasons they usually require phone verification for email changes when you can't access the original email address.
Thanks for the detailed explanation Zara! This is really helpful. I'm in a similar situation where I can't access my old email at all - it got hacked and I had to close it. Sounds like calling is my only option then. Did you have any luck getting through to them quickly, or did you use one of those callback services people mentioned? The wait times seem brutal lately.
@Landon Morgan I actually had good luck calling right at 8am when they open - got through in about 45 minutes instead of hours! The key is to call exactly at opening time. I didn t'use a callback service but heard good things about them too. Just make sure you have all your info ready - SSN, previous addresses, employment history etc. They ll'ask a bunch of verification questions before they ll'change your email. Good luck!
I went through this exact same situation last month! If you're completely locked out of your old email, here's what worked for me: Call at 1-800-300-5616 right at 8:00 AM sharp (they open at 8). Have your social security number, driver's license, and employment history ready because they'll verify your identity thoroughly before making any changes. The rep was able to update my email address and send me a password reset link to the new email within about 10 minutes once I got through. The hardest part is just getting connected - took me about an hour of waiting, but it was worth it to get back into my account. Don't bother with the online "Ask " feature for this - they require phone verification for email changes for security reasons.
This is super helpful Rebecca! I'm dealing with the exact same issue right now. Quick question - when you called at 8 AM, did you use any specific phone menu options to get to a human faster? I've heard some people mention pressing certain numbers in sequence to bypass the automated system. Also, did they ask you to provide any documentation via email or fax after they changed your email address, or was it all handled over the phone? Thanks for sharing your experience!
@Rebecca Johnston This is exactly what I needed to hear! I ve'been putting off dealing with this for weeks because I was dreading the phone call. One more question - did they let you update your email to any address you wanted, or did they have restrictions? Like, does it need to match your name or anything like that? I want to switch to my Gmail account but wasn t'sure if there were any rules about that. Also really appreciate the tip about having employment history ready - wouldn t'have thought of that!
@Rebecca Johnston Thank you so much for this step-by-step breakdown! I m'actually going through this right now and was getting so frustrated with the automated system. One thing I wanted to add for others - I noticed you mentioned having employment history ready, but they also asked me for my previous claim dates and benefit amounts when I called last week though (I didn t'get through that time .)Also, for anyone reading this, make sure your phone is fully charged before calling because being on hold for an hour with a dying phone is the worst! Did you have to wait for any confirmation email after they changed it, or were you able to log in right away with the new email?
@Rebecca Johnston This is incredibly detailed and helpful! I ve'been struggling with this exact issue for about two weeks now. Just wanted to confirm - when you say right "at 8:00 AM sharp, do" you mean you should dial at exactly 8:00 or start calling a few minutes before? I ve'heard conflicting advice about this. Also, did you call on a specific day of the week that seemed to work better? I m'wondering if Mondays are worse because of weekend backlogs or if mid-week might be better. Really appreciate you taking the time to share all these details - it gives me hope that I can actually get this resolved!
Tom Maxon
I found a way to solve changing account email, watch this: https://www.youtube.com/watch?v=1D3EmBMwUBE
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Elizabeth Pinedo
Hey Darnell You might need to call EDD. My husband deleted his email and couldn't log into until he called and they emailed him a link to reset it. https://join.claimyr.com/dac556 Here is a link for $5 off call with claimyr they can call for you 🙂
1 coin
SALLY A HERMAN
•Call just to change email 😏
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SALLY A HERMAN
•Oh that’s right tho
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Elizabeth Pinedo
•Yes unfortunately lol my husband hates calling and he tried doing the ask and nothing. We tried calling ourselves and we never got through. Then I found claimyr and thats how it all started
1 coin
Elizabeth Pinedo
•By the way this is if he has trouble logging in, if he can already log in then him changing his email shouldn't be a problem.
1 coin
Tom Maxon
To all those having trouble reaching a human at the EDD. I just ran across this video that gave me a shortcut to reach a human. Hope it helps! https://youtu.be/Ize0EkN4HDI
1 coin
Zara Shah
I had a similar issue recently! If you can still access your account with the old email, you can change it directly in your profile settings. Go to "Profile" then "Contact Information" and update your email there. However, if you're completely locked out because the old email isn't working, you'll definitely need to call to verify your identity and have them update it on their end. I know calling is frustrating, but for security reasons they usually require phone verification for email changes when you can't access the original email address.
0 coins
Landon Morgan
•Thanks for the detailed explanation Zara! This is really helpful. I'm in a similar situation where I can't access my old email at all - it got hacked and I had to close it. Sounds like calling is my only option then. Did you have any luck getting through to them quickly, or did you use one of those callback services people mentioned? The wait times seem brutal lately.
0 coins
KylieRose
•@Landon Morgan I actually had good luck calling right at 8am when they open - got through in about 45 minutes instead of hours! The key is to call exactly at opening time. I didn t'use a callback service but heard good things about them too. Just make sure you have all your info ready - SSN, previous addresses, employment history etc. They ll'ask a bunch of verification questions before they ll'change your email. Good luck!
0 coins
Rebecca Johnston
I went through this exact same situation last month! If you're completely locked out of your old email, here's what worked for me: Call at 1-800-300-5616 right at 8:00 AM sharp (they open at 8). Have your social security number, driver's license, and employment history ready because they'll verify your identity thoroughly before making any changes. The rep was able to update my email address and send me a password reset link to the new email within about 10 minutes once I got through. The hardest part is just getting connected - took me about an hour of waiting, but it was worth it to get back into my account. Don't bother with the online "Ask " feature for this - they require phone verification for email changes for security reasons.
0 coins
Zoe Papanikolaou
•This is super helpful Rebecca! I'm dealing with the exact same issue right now. Quick question - when you called at 8 AM, did you use any specific phone menu options to get to a human faster? I've heard some people mention pressing certain numbers in sequence to bypass the automated system. Also, did they ask you to provide any documentation via email or fax after they changed your email address, or was it all handled over the phone? Thanks for sharing your experience!
0 coins
Mason Kaczka
•@Rebecca Johnston This is exactly what I needed to hear! I ve'been putting off dealing with this for weeks because I was dreading the phone call. One more question - did they let you update your email to any address you wanted, or did they have restrictions? Like, does it need to match your name or anything like that? I want to switch to my Gmail account but wasn t'sure if there were any rules about that. Also really appreciate the tip about having employment history ready - wouldn t'have thought of that!
0 coins
Dyllan Nantx
•@Rebecca Johnston Thank you so much for this step-by-step breakdown! I m'actually going through this right now and was getting so frustrated with the automated system. One thing I wanted to add for others - I noticed you mentioned having employment history ready, but they also asked me for my previous claim dates and benefit amounts when I called last week though (I didn t'get through that time .)Also, for anyone reading this, make sure your phone is fully charged before calling because being on hold for an hour with a dying phone is the worst! Did you have to wait for any confirmation email after they changed it, or were you able to log in right away with the new email?
0 coins
Ashley Adams
•@Rebecca Johnston This is incredibly detailed and helpful! I ve'been struggling with this exact issue for about two weeks now. Just wanted to confirm - when you say right "at 8:00 AM sharp, do" you mean you should dial at exactly 8:00 or start calling a few minutes before? I ve'heard conflicting advice about this. Also, did you call on a specific day of the week that seemed to work better? I m'wondering if Mondays are worse because of weekend backlogs or if mid-week might be better. Really appreciate you taking the time to share all these details - it gives me hope that I can actually get this resolved!
0 coins