Can't update email on New York Unemployment account - old email inaccessible

Been thru this exact thing. You HAVE to talk to someone at unemployment to change your email. They need to verify your identity before they can update it in the system.

I actually found a solution! Used this site called claimyr.com that calls and waits on hold for you then connects you when someone picks up. Costs $20 but totally worth it cause I got through in like an hour. Here's a video about it: https://youtu.be/Rdqa1gKtxuE

Have you tried going to your local unemployment office? Sometimes its easier to get stuff fixed in person

This is a major issue with NY unemployment that needs to be addressed systematically. Here's what you need to know: 1. Email changes MUST be done through a rep - no exceptions 2. Best time to call is right when they open at 8am 3. If you're struggling to get through, try claimyr.com - they'll wait on hold for you 4. Have your ID and SSN ready when you do get through 5. Document everything including who you talk to The system is honestly broken but these steps should help you navigate it. Good luck! 💯

lmaooo welcome to the ny unemployment circus 🤡 where everything's made up and the emails don't matter

any1 else notice how they make everything 10000x harder than it needs to be? like why cant we just update our own email smh