DETR account locked out - can't reset password or reach anyone for weeks. Help!
I'm trying to start an unemployment claim but I'm having trouble with the online system. It says I already have an account, but I don't have the correct login information. When I try to reset it, I keep getting errors. I've tried contacting them for weeks now but can't get through. Has anyone else dealt with this? Any advice on how to actually talk to a real person?
23 comments

Tom Maxon
I found a way to solve unemployment account login issues, watch this: https://www.youtube.com/watch?v=bD9WPmRi8x4
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Riya Sharma
Ugh, I feel your pain. The unemployment system is a total nightmare rn. I had the same issue with my account and it took forever to get it sorted. Have you tried calling right when they open? Sometimes that works.
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Nathaniel Stewart
AuthorYeah, I've tried calling at different times but no luck. It's so frustrating!
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Santiago Diaz
Pro tip: call 2 minutes before they open. Sometimes you can get in the queue early.
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Riya Sharma
Good idea! I'll have to try that next time. This whole system is such a mess 🤦♂️
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Millie Long
I found a way to actually get someone on the phone! I used this site called claimyr.com. It's a calling tool that dials the phone menu, stays on hold, and then connects you when a live agent picks up. It costs $20, but it worked for me. Here's a video about it: https://youtu.be/joPqgg0bRFw
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KaiEsmeralda
Sounds too good to be true. Is this legit?
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Millie Long
I was skeptical at first too, but it really worked for me. Saved me hours of frustration.
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Debra Bai
20 bucks? That's highway robbery! The government should make this easier for free.
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Millie Long
I get it, but for me, it was worth it to finally get my issue resolved. Time is money, ya know?
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Gabriel Freeman
Have you tried reaching out to your local state representative? Sometimes they can help push things through faster.
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Laura Lopez
This is why we need to overhaul the entire unemployment system. It's clearly not designed to actually help people when they need it most. 😤
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Victoria Brown
Preach! 🙌 The whole thing is a joke. We deserve better.
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Samuel Robinson
Here's what worked for me: 1. Gather all your identification documents (SSN, driver's license, etc.) 2. Write down a clear explanation of your issue 3. Try calling at off-peak hours (like right before lunch or near closing time) 4. If you can't get through, email them with 'URGENT' in the subject line 5. As a last resort, contact your local labor board or ombudsman Hang in there, OP. It's a frustrating process, but persistence pays off!
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Nathaniel Stewart
AuthorThank you so much for this detailed advice! I'll definitely try these steps.
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Camila Castillo
Great tips! I'd add: keep a log of all your attempts to contact them. It can help if you need to escalate the issue later.
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Brianna Muhammad
lol welcome to the club 🤡 been trying to fix my claim for 3 months now. this system is a joke
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JaylinCharles
3 months? Amateur. I'm going on 6 months now. 💀
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Brianna Muhammad
oof, my condolences bro. we're all in this sinking ship together i guess 🚢
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Eloise Kendrick
Have you tried clearing your browser cache and cookies? Sometimes that can help with login issues on government sites.
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Nathaniel Stewart
AuthorI haven't tried that actually. I'll give it a shot, thanks!
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Lucas Schmidt
PSA: If you're having trouble with online verification, check if your address matches EXACTLY what's on file with the DMV. Even a slight difference can cause issues.
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Connor O'Brien
I had a similar issue and what finally worked was going to a Nevada JobConnect office in person. They have staff who can help reset your account on the spot. I know it's not ideal having to go in person, but after weeks of trying online and phone, it was the only thing that worked for me. You can find locations at nevadajobconnect.com. Bring your ID, social security card, and any employment documents you have. Good luck! 🤞
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