Unpopular opinion: maybe we should all just camp outside the DETR office until they sort this mess out. Who's with me? ⛺️✊

This exact same thing happened to me last month! The funds were "deposited" but stuck on my old card that had already been deactivated. What finally worked was calling the Way2Go customer service line directly (not DETR) and explaining the situation. They were able to see both cards in their system and manually transfer the funds to my new card. The number is on the back of your new card. It took about 3 business days to show up after they processed it. Hope this helps!

I went through this exact same issue a few months ago and it was absolutely maddening! The key thing that finally resolved it for me was getting through to someone who understood that Nevada DETR treats severance differently depending on whether you've actually received the money or not. What worked for me: I called right at 8:00 AM sharp and kept asking to be transferred until I got someone from what they call the "Deductible Income Unit" - regular customer service reps literally cannot fix severance timing issues. When I finally got the right person, they explained that I needed to report it as "pending severance" with specific future payment dates rather than the lump sum amount. The breakthrough moment was when the specialist manually adjusted my claim to show that I was eligible for benefits until I actually received each severance payment. It took about 2-3 weeks after that call for the back payments to start processing, but I did get everything I was owed retroactively. My advice: document the exact dates you'll receive each portion of your severance (even if it's months away), keep certifying every week no matter what, and don't give up on reaching that specialized unit. The system is completely broken for these situations but there are people there who can actually fix it once you get to them!

This thread has been incredibly helpful! I'm currently on week 6 of my claim being held up due to a severance package that I won't even receive until January. I had no idea about the "Deductible Income Unit" until reading everyone's experiences here - it explains so much about why I keep getting transferred to reps who clearly don't understand severance timing issues. I made the same mistake as many others by entering the full severance amount upfront instead of reporting it as "pending" with specific payment dates. Tomorrow morning I'm going to try the 8:01 AM calling strategy and ask specifically for the Deductible Income Unit. I've prepared a timeline showing exactly when each payment will be received and have all my severance documentation ready. It's beyond frustrating that this specialized department isn't common knowledge and that the online system can't handle these nuanced timing situations. But reading about everyone's eventual successes gives me hope that persistence will pay off. Thanks to everyone who shared their breakthrough stories - this community support has been more helpful than anything DETR has provided! I'll update with my results once I hopefully get through to the right people.

I'm going through the exact same thing right now - locked out for almost 2 weeks and the password reset just errors out every time! This thread is honestly a goldmine of actual solutions. I'm taking notes on everyone's strategies: the 8:00 AM calling blitz, JobConnect office visits, clearing browser cache, and even the Assembly member constituent services route. It's insane that we need to become amateur detectives just to access our own accounts, but I really appreciate everyone sharing what actually worked. Planning to start with the early morning calling strategy tomorrow (with all docs ready) and work my way through the other options if needed. Fingers crossed one of these approaches breaks through! 🤞

I'm in the exact same situation! Been locked out for 2 weeks now and it's been incredibly frustrating. After reading through all these helpful comments, I'm planning to try a multi-step approach: 1. First, I'll attempt the 8:00 AM calling strategy that @Connor Gallagher and @Owen Jenkins mentioned - seems like persistence with early morning calls has worked for several people 2. If that doesn't work, I'll definitely visit my local JobConnect office in person like @Connor O'Brien suggested - bringing all my documents (ID, SSN card, employment records) 3. As a backup plan, I might try reaching out to my Assembly member's office for constituent services help like @Michael Green recommended It's ridiculous that we have to jump through all these hoops just to access our own accounts, but I really appreciate everyone sharing their actual success stories. This thread has been more helpful than anything I've found on the official DETR website! I'll report back on what ends up working for me. Hang in there everyone - sounds like persistence really does pay off eventually! 🙏

Just a heads up, there's a new form you might need to fill out for changes in alien status. It's buried deep in their website (when it's working lol). I'll try to find the link and post it here later.

anyone else feel like were all just stuck in this giant bureaucratic maze? its like a kafka novel come to life 😵‍💫

sending positive vibes your way, OP! 🙏✨ immigration stuff is tough but you got this!

Hey Ana! I went through something similar last year with my H1-B renewal. One thing that really helped me was sending a case inquiry through the USCIS website (uscis.gov) if you have a receipt number from any previous applications. You can also try reaching out to your local congressman's office - they have liaisons specifically for immigration issues and can sometimes help get through the bureaucracy faster. Also, if you're still within your grace period, document everything (dates you called, reference numbers, etc.) in case you need it later. Don't panic - there are usually more options than it initially seems! 💪