I'm a newcomer to this community and this whole unpinned amount situation, but wow - reading through everyone's experiences is both helpful and absolutely infuriating! I just got the dreaded "unpinned amount" notice last week and was told the usual 6-8 weeks, but clearly that's just them buying time. Thank you all for sharing your real timelines and strategies - especially @Lucy Lam for that comprehensive list and @Fatima Al-Qasimi for proving there's hope at the end of this tunnel! I'm already starting to document everything and will definitely try the early morning calling strategy. It's ridiculous that we need a whole support group just to get our own money, but I'm grateful this community exists. Going to bookmark this thread as my survival guide! 🙏

New member here, and honestly I'm both grateful and terrified after reading everyone's experiences! I just got hit with an unpinned amount situation last week - they told me the standard 6-8 weeks line, but clearly that's just wishful thinking based on what I'm seeing here. Already started a spreadsheet to track everything thanks to @Lucy Lam's advice, and I'm mentally preparing for a much longer haul. The fact that @Fatima Al-Qasimi had success with contacting her senator's office gives me hope though! It's absolutely insane that we need to become full-time advocates just to get our own money, but at least we have each other for support and real advice. Going to start with those early morning calls and see how it goes. Thanks everyone for being so transparent about your timelines - this community is already more helpful than anything DETR has provided! 🤝

I'm so sorry you're dealing with this stress, especially with eviction looming. I went through something similar last year and it's absolutely terrifying. A few things that helped me: 1. Contact Nevada 211 (dial 2-1-1) - they have info on emergency rental assistance and food banks that can help bridge the gap 2. Look into the Nevada Rent Relief Program if you haven't already - they sometimes process faster than DETR 3. When you do get through to DETR, ask specifically about "name change account sync issues" - there's apparently a known bug affecting people who've changed their names Also, don't give up on the weekly certifications even if it feels pointless. Once they fix your account, you'll get backpay for all the weeks you certified for. Sending you strength - you're going to get through this! 💙

I'm dealing with something similar right now and it's absolutely maddening. The stress of not knowing when (or if) your benefits will come through while bills pile up is overwhelming. One thing that's helped me stay somewhat sane is creating a daily action plan - even if it's just "call DETR at 8am, check spam folder, research one new resource." It gives me a sense of control when everything feels so helpless. Also, if you have any friends or family who can help with groceries or small expenses while you're waiting, don't be too proud to ask. This system failing you isn't your fault, and accepting help isn't giving up - it's surviving until things get sorted out. Rooting for you! 🤞

Thanks for sharing your experience, Emma! I went through this process about 6 months ago and it was definitely a journey. One thing I'd add to all the great advice here is to make sure you have your claim number ready when you call - they'll need it to pull up your account quickly. Also, if you're currently receiving benefits, ask specifically about whether there will be any interruption during the name change process. In my case, there was a brief delay in payments while they updated everything, so it's good to plan for that possibility. The whole process took about 2-3 weeks for me from start to finish. Best of luck with everything!

Just wanted to add my recent experience from last month! I also went through the name change process with DETR and it went surprisingly smoothly. One thing that really helped me was organizing all my documents in a specific order before calling - I had my claim number, old ID, new ID, marriage certificate, and updated Social Security card all laid out in front of me. When I finally got through (took about 2 hours of waiting), the agent was able to process everything in under 10 minutes because I had everything ready. Also, they sent me a confirmation email right away, which was reassuring. The name change showed up in my online account within 3 business days. Hang in there - it's definitely doable!

I'm in a similar situation - filed in September and still waiting on payments that are stuck in pending resolution. It's incredibly frustrating, especially when you need the money to pay bills. I've tried calling countless times but can rarely get through. Has anyone had success with actually reaching someone recently? The waiting game is really taking a toll.

I'm dealing with the exact same issue - filed back in September and my payments have been stuck in "pending resolution" for months now. It's so frustrating when you're depending on this money to survive. I've tried calling during different times of day but either get busy signals or sit on hold forever. Has anyone tried contacting their local representatives for help? I heard sometimes they can intervene when cases get stuck like this. We shouldn't have to wait this long for our own money!

Unpopular opinion: maybe we should all just camp outside the DETR office until they sort this mess out. Who's with me? ⛺️✊

This exact same thing happened to me last month! The funds were "deposited" but stuck on my old card that had already been deactivated. What finally worked was calling the Way2Go customer service line directly (not DETR) and explaining the situation. They were able to see both cards in their system and manually transfer the funds to my new card. The number is on the back of your new card. It took about 3 business days to show up after they processed it. Hope this helps!