Can't reach Nevada Unemployment? Claimyr connects you to a live DETR agent in minutes.
Claimyr is a pay-as-you-go service. We do not charge a recurring subscription.
Using Claimyr will:
- Connect you to a human agent at the DETR
- Skip the long phone menu
- Call the correct department
- Redial until on hold
- Forward a call to your phone with reduced hold time
- Give you free callbacks if the DETR drops your call
If I could give 10 stars I would
If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!
Really made a difference
Really made a difference, save me time and energy from going to a local office for making the call.
Worth not wasting your time calling for hours.
Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.
An incredibly helpful service
An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!
Consistent,frustration free, quality Service.
Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.
IT WORKS!! Not a scam!
I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!
Ask the community...
- DO post questions about your issues.
- DO answer questions and support each other.
- DO post tips & tricks to help folks.
- DO NOT post call problems here - there is a support tab at the top for that :)
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I'm dealing with the same exact issue! Filed my claim about 2 weeks ago and got that "please call" message. I've been trying literally every day, multiple times a day, and nothing. The busy signal is soul-crushing at this point. I saw some people mentioning trying right when they open - what time do they actually open? I've been calling around 9am but maybe I need to be earlier? Also really appreciate everyone sharing their experiences here, it helps to know I'm not alone in this nightmare. The stress of needing the money plus not being able to reach anyone is just overwhelming. Hang in there everyone! 💪
They typically open at 8am, so try calling right at 8:00 sharp! I've found that even calling at 8:01 makes a huge difference. The first few minutes seem to be your best shot before the lines get completely overwhelmed. Also, have you tried the callback option if they have one? Some offices offer that instead of waiting on hold. Keep your head up - we're all in this together! 🤞
I'm in the exact same boat! Filed my claim about a month ago and have been getting the runaround ever since. What's really helped me is calling at exactly 8:00 AM when they open - I actually got through twice that way, though one time I got disconnected after waiting 2 hours 😤. I've also been documenting everything like others suggested. One tip that worked for a friend: try calling on Tuesdays or Wednesdays - apparently Mondays and Fridays are the absolute worst. Also, if you have any friends or family who can help call from different numbers simultaneously, that increases your odds. It's ridiculous that we have to resort to these tactics just to get basic assistance, but here we are. Don't give up - I know it's exhausting but persistence does eventually pay off!
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Thanks for sharing your experience, Emma! I went through this process about 6 months ago and it was definitely a journey. One thing I'd add to all the great advice here is to make sure you have your claim number ready when you call - they'll need it to pull up your account quickly. Also, if you're currently receiving benefits, ask specifically about whether there will be any interruption during the name change process. In my case, there was a brief delay in payments while they updated everything, so it's good to plan for that possibility. The whole process took about 2-3 weeks for me from start to finish. Best of luck with everything!
Just wanted to add my recent experience from last month! I also went through the name change process with DETR and it went surprisingly smoothly. One thing that really helped me was organizing all my documents in a specific order before calling - I had my claim number, old ID, new ID, marriage certificate, and updated Social Security card all laid out in front of me. When I finally got through (took about 2 hours of waiting), the agent was able to process everything in under 10 minutes because I had everything ready. Also, they sent me a confirmation email right away, which was reassuring. The name change showed up in my online account within 3 business days. Hang in there - it's definitely doable!
This is so encouraging to hear! 10 minutes once you got through sounds amazing. I'm definitely going to organize everything exactly like you described. Did you have to mail in any documents or was it all handled over the phone?
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Unpopular opinion: maybe we should all just camp outside the DETR office until they sort this mess out. Who's with me? ⛺️✊
Lmao, imagine the look on their faces when they show up to work and see us all there 😂
I mean... at this point, why not? Nothing else seems to be working! 🤷♂️
This exact same thing happened to me last month! The funds were "deposited" but stuck on my old card that had already been deactivated. What finally worked was calling the Way2Go customer service line directly (not DETR) and explaining the situation. They were able to see both cards in their system and manually transfer the funds to my new card. The number is on the back of your new card. It took about 3 business days to show up after they processed it. Hope this helps!
Wait, this is brilliant! I've been calling DETR for weeks getting nowhere, but I never thought to bypass them and go straight to Way2Go. Makes total sense since they're the ones actually managing the cards. @Miguel Ramos did they ask for any specific info when you called, or was it pretty straightforward once you explained the situation?
This is amazing! I can't believe I've been spinning my wheels with DETR when the solution was right there with Way2Go customer service. @Miguel Ramos you just gave me hope that I can actually get this resolved quickly. Did you need to have both card numbers when you called them, or just the new one? I want to make sure I have everything ready before I call.
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I'm in a similar situation - filed in September and still waiting on payments that are stuck in pending resolution. It's incredibly frustrating, especially when you need the money to pay bills. I've tried calling countless times but can rarely get through. Has anyone had success with actually reaching someone recently? The waiting game is really taking a toll.
I totally feel your pain, Tyrone! The waiting is absolutely exhausting and the stress of not knowing when you'll get your money is overwhelming. I've been in a similar boat and what finally worked for me was calling first thing in the morning right when they open - like literally at 8:00 AM sharp. Also, try calling multiple numbers if they have different lines. Some people have had luck with the Spanish line too if you speak Spanish, as it tends to be less busy. Don't give up - you deserve to get your benefits! Have you tried reaching out to your local assembly member's office? Sometimes they can help push things along.
I'm dealing with the exact same issue - filed back in September and my payments have been stuck in "pending resolution" for months now. It's so frustrating when you're depending on this money to survive. I've tried calling during different times of day but either get busy signals or sit on hold forever. Has anyone tried contacting their local representatives for help? I heard sometimes they can intervene when cases get stuck like this. We shouldn't have to wait this long for our own money!
Samantha Hall
I've been lurking here for weeks dealing with my own severance nightmare, and reading everyone's experiences has been both frustrating and oddly comforting - at least I'm not alone in this mess! After 7 weeks of getting nowhere, I finally got some movement on my case yesterday. Here's what made the difference: I followed the advice about calling for the "Deductible Income Unit" specifically (seriously, why don't they tell you this exists??) and had a breakthrough. The rep there explained that Nevada DETR's system has a glitch where it treats future severance payments as if you've already received them, which automatically disqualifies you even though you're legally entitled to benefits until you actually get paid. She was able to manually adjust my case to show the correct payment timeline. Still waiting for the back payments to process, but at least there's finally movement! For anyone still stuck - be super specific about the dates when you'll receive each severance payment, not just the total amount. The timing is everything with these cases.
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Sofía Rodríguez
•This is exactly what I needed to hear! Thank you so much for sharing your breakthrough - it gives me hope that there's actually light at the end of this tunnel. The timing detail about future vs. received payments makes perfect sense, and I think that's been my issue too. I'm going to call first thing Monday morning and specifically ask for the Deductible Income Unit with all my payment dates clearly documented. It's ridiculous that this specialized unit isn't common knowledge, but I'm grateful you figured it out and shared it with the rest of us! Fingers crossed I can get similar results.
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Olivia Kay
I've been following this thread closely because I'm dealing with the exact same severance issue - going on 5 weeks now with zero payments. Reading about the "Deductible Income Unit" was a revelation! I had no idea this specialized department even existed. I've been calling the general number and getting transferred to random reps who clearly don't understand how severance timing works with unemployment benefits. They keep asking me to upload the same documents over and over again. One thing I wanted to add that might help others: when I was trying to report my severance initially, the online system only had options for "received" or "will receive" but nothing for the specific timing. I think this is part of what creates the confusion in their system. Has anyone found a way to be more specific about payment dates through the online portal, or does this really require getting to that specialized unit by phone? Also, for those who successfully reached the Deductible Income Unit - about how long did it take for them to actually process the adjustments to your claim? I'm trying to manage my expectations here while my bills keep piling up. This whole experience has been eye-opening about how broken the system really is.
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Zoe Papadopoulos
•You're absolutely right about the online system being way too vague with those reporting options! I ran into the same issue - there's no way to specify that you'll receive payments over multiple dates or that the timing is different from when you reported it. From what I've seen in this thread, it really does seem like you have to call and get to that specialized unit to fix the timing issues properly. The online portal just isn't equipped to handle these nuanced severance situations. I'm in week 3 of waiting myself and planning to try the early morning calling strategy everyone's mentioned. This thread has been more helpful than anything DETR has provided - thanks to everyone sharing their experiences! We really shouldn't have to figure this out on our own.
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