NYDOL system won't accept SSN, no email responses, no mail - completely locked out. Help!
Hey everyone, I'm having a really frustrating issue with the unemployment system. I've been trying to get in touch with them for weeks now. I've sent multiple emails but haven't received any responses. I'm not even getting any mail at home about my claim. The worst part is, when I try to call, the automated system won't accept my social security number. It's like I'm completely locked out. Has anyone else experienced this? Any advice on how to actually get through to a real person?
23 comments


Connor Murphy
Ugh, I feel your pain. The system is such a mess right now. I was in a similar situation last month. Have you tried calling right when they open? Sometimes that works better.
0 coins
Zainab Omar
ā¢Yeah, I've tried that a few times. No luck so far. It's so frustrating!
0 coins
Yara Sayegh
ā¢Pro tip: Try calling at 7:55 AM. Sometimes the system opens up a few minutes early and you can get through before the rush.
0 coins
NebulaNova
I found a method that actually works to get someone on the phone. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video explaining it: https://youtu.be/Rdqa1gKtxuE
0 coins
Keisha Williams
ā¢Sounds too good to be true. Has anyone else tried this?
0 coins
Paolo Conti
ā¢20 bucks? Thats kinda steep for something that should be free š
0 coins
NebulaNova
ā¢I get the skepticism, but it seriously saved me weeks of frustration. Worth every penny imo.
0 coins
Amina Diallo
ā¢How long did you have to wait once you used the service?
0 coins
NebulaNova
ā¢It took about 2 hours total, but I just went about my day and got a call when an agent was ready. Way better than being stuck on hold yourself!
0 coins
Oliver Schulz
Have you tried reaching out to your local state representative? Sometimes they can help push things through when the regular channels aren't working.
0 coins
Natasha Kuznetsova
omg the unemployment system is such a joke rn 𤔠i swear they make it impossible on purpose
0 coins
AstroAdventurer
ā¢Fr fr šÆ its like they dont want us to get the money we're owed
0 coins
Javier Mendoza
I've been dealing with this for MONTHS. Here's what I've learned: ⢠Keep a log of every attempt to contact them (dates, times, methods) ⢠Try different phones if possible - sometimes it's a tech issue ⢠Double and triple check that you're entering your SSN correctly ⢠If you can, go to an in-person unemployment office ⢠File a complaint with the Department of Labor ⢠Contact your state representatives and senators It's a long process, but don't give up. You're entitled to these benefits!
0 coins
Zainab Omar
ā¢Wow, thank you so much for this detailed advice! I'll definitely start keeping a log. Have you had any luck with the in-person office?
0 coins
Javier Mendoza
ā¢The in-person office was actually super helpful once I finally got an appointment. Took forever to get one tho.
0 coins
Emma Wilson
This might sound crazy, but have you tried faxing them? I know it's 2023, but sometimes these old school methods work when everything else fails.
0 coins
Malik Davis
OP, are you sure your claim is still active? Sometimes they deactivate claims if there's no activity for a while. Might explain why you're not getting any mail.
0 coins
Zainab Omar
ā¢Oh man, I hadn't even thought of that. How would I check if it's still active?
0 coins
Malik Davis
ā¢You'd probably need to talk to someone directly or check your online account if you have one. Which brings us back to square one, I guess. š
0 coins
Isabella Santos
I hate to say it, but sometimes you just gotta keep calling. I literally called 127 times in one day before I got through. It's ridiculous, but persistence pays off.
0 coins
Ravi Gupta
ā¢127 times?! Ain't nobody got time for that! š«
0 coins
Isabella Santos
ā¢Tell me about it. I was ready to throw my phone out the window by the end of it.
0 coins
GalacticGuru
Have you checked your spam folder for emails? Sometimes their responses end up there.
0 coins