NYSDOL Waiting Week Error - Can't Reach Live Agent to Fix Claim. Help!

Ugh, I feel your pain. I was stuck in the same situation for weeks. It's like they purposely make it impossible to talk to someone 🙄

Have you tried calling right when they open? I had some luck getting through that way, but it still took forever.

Listen up, I found a way to actually get someone on the phone. There's this site called claimyr.com that has a calling tool. It dials through the phone menu, stays on hold, and then connects you when a live agent picks up. It costs $20, but it worked for me. Here's a video about it: https://youtu.be/Rdqa1gKtxuE

Here's what worked for me to fix the waiting week error: 1. Document everything. Keep a log of all your attempts to contact them. 2. Use the online messaging center AND call. Be persistent. 3. If possible, try to find your local unemployment office and go in person. 4. Reach out to your local state representative. Sometimes they can help push things through. 5. Check your spam folder regularly. Sometimes important emails end up there. 6. Make sure all your info in the online system is up to date. 7. If you get through to someone, ask for a direct number or extension for follow-up. Hope this helps! The system is a mess, but don't give up. You'll get there!

am i the only 1 who thinks its crazy we gotta jump through all these hoops just to get whats owed to us? 🤔 systems broke af

Have you tried tweeting at them? Sometimes public callouts get their attention faster.

Ive been dealing with this for 3 months now. Starting to lose hope tbh. Anyone else been waiting this long?

Pro tip: if u get through, ask for a tier 2 specialist right away. They have more power to fix stuff like waiting week errors.

guys i think i found a loophole. if you file a new claim it sometimes resets the waiting week. worked for my cousin. might be worth a try?