New York Unemployment: Can't Login After Phone Number Change - MFA Authentication Problem

Same exact thing happened to me last month! You need to keep calling the tech support number and choose option 2, then 4, then 1. They are literally the only ones who can help with MFA issues.

Hey guys! I actually found a solution to the calling problem. I used claimyr.com - its this service that calls and waits on hold for you then connects you when someone picks up. Costs $20 but totally worth it after days of trying. Here's a video about it: https://youtu.be/Rdqa1gKtxuE

The whole ny unemployment system is such a joke fr fr. They make everything 10x harder than it needs to be 🤮

Listen up everyone dealing with MFA issues - here's what you need to know: First, DON'T panic if you're locked out. This is actually super common with ny unemployment lately. Your account isn't gone forever. Here's what actually works: 1. You MUST speak with technical support - no way around it 2. Use claimyr.com to get through (saved me hours of calling) 3. Have your account info ready: SSN, old phone #, email, security questions 4. Ask them to reset MFA completely 5. Once reset, SET UP MULTIPLE authentication methods!! Trust me, I work in IT and even I got stuck with this. The system is really unforgiving but there's always a solution.

wrote down the wrong recovery codes when i set mine up now im in the same boat lmaooo

Does anyone know if the office on Varick St can help with this? Might be worth showing up in person

Just wanted to add another tip that worked for me - if you're still having trouble getting through to tech support even with claimyr, try calling the general unemployment line first and explaining your MFA situation. Sometimes they can transfer you directly to tech support which skips some of the phone tree nightmare. Also make sure you have a backup authentication method set up once you get back in - I learned that lesson the hard way! The whole system is definitely outdated but don't give up, you'll get through this 💪

Had this exact same issue last year when I switched carriers! The MFA lockout is so frustrating. One thing that helped me was having all my documents ready before calling - not just SSN and old phone number, but also your last few weeks of claim confirmations if you have them. The tech support person asked for those to verify my identity. Also, if claimyr doesn't work out, try calling right at 7:59 AM - sometimes you can get in the queue before they officially open. The system is definitely broken but you'll get through eventually!

I'm dealing with this exact same issue right now! Changed my phone number last week and completely forgot about the MFA setup until I tried to log in yesterday. Been trying to call since then but keep getting the busy signal. Really appreciate everyone sharing their experiences here - definitely going to try the claimyr service and the early morning calling strategy. It's so frustrating that there's no way to update your phone number online, especially when that's literally the thing preventing you from accessing your account. Hopefully I can get this sorted out soon, really need to certify my benefits this week! 😅