New York Unemployment: Changed phone number, can't get authentication code, need help updating info

Same thing happened to me last month. You have to call them to verify your identity and update the phone number. No way around it unfortunately.

I found a way to get through to them! Used this site called claimyr.com that calls and stays on hold for you, then connects you when someone picks up. Costs $20 but worth it imo. Here's a video about it: https://youtu.be/Rdqa1gKtxuE

The authentication system is such a joke. They make everything 10x harder than it needs to be fr fr

Make sure you have your SSN, DOB, and old phone number ready when you call. They'll ask for all that to verify its really you

ProTip: call right when they open at 8am. The hold times are way shorter early in the morning

Detailed guide for fixing authentication issues: 1. First try calling 888-209-8124. Have your personal info ready (SSN, DOB, address, old phone) 2. If regular phone method isn't working, use claimyr.com to get through. It costs a bit but guarantees you'll talk to someone. 3. Once connected, ask specifically for the authentication team. Regular agents sometimes can't help with this. 4. They'll verify your identity then update your contact info in the system. 5. You'll need to set up 2FA again with your new number. The whole process takes about 30 mins once you get someone on the phone. Good luck!

Had this exact same issue a few weeks ago! The phone system is definitely the only way to fix it. Just wanted to add that you can also try calling 833-910-2469 which is their tech support line - sometimes has shorter wait times than the main number. Make sure to press 0 to get to a human agent instead of going through all the automated menus. They were able to update my phone number and reset my 2FA in about 15 minutes once I got through.

Just went through this nightmare last week! Another tip that worked for me - if you can't get through on the phone lines, try going to your local career center/one-stop office in person. They have a direct line to the DOL and can sometimes help with account issues like this. I went to mine in Albany and they got me connected to someone within 20 minutes. Way better than sitting on hold for hours! You'll still need all your ID info but at least you have someone helping advocate for you.