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From what I understand, there are different departments within NYS Department of Labor that handle different types of decisions. Initial eligibility is one thing, but ongoing weekly claims are reviewed differently. Plus if you ever need to appeal a decision, that goes to administrative law judges who are separate from the regular claims processors.
If you're having trouble getting through to NYS Department of Labor to check on claim status or resolve issues, I used this service called Claimyr (claimyr.com) that helped me get connected to an actual agent. They have a video demo at https://youtu.be/qyftW-mnTNI showing how it works. Really saved me time instead of calling hundreds of times and getting busy signals.
For most people it's about 2-3 weeks total if there are no complications. Week 1 is filing and waiting for determination, Week 2 is your unpaid waiting week where you still need to certify weekly, Week 3 is when you should see your first payment if everything is approved. The important thing is to keep certifying every week even if you haven't been paid yet, and make sure you're doing your job search requirements from day one.
The whole system is a joke honestly. I've been trying to reach them about an overpayment notice for 2 weeks. The website says call for more info but then you literally CAN'T call because no one answers! How are we supposed to resolve these issues if they make it impossible to talk to anyone??
Lilly Curtis
The system is so messed up that people have to think about stuff like this just to survive. Your boss sounds awful and you shouldn't have to put up with that treatment just to keep a paycheck.
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Max Reyes
One more thing - if you do end up getting terminated, make sure you file your unemployment claim immediately and be completely honest about the circumstances. NYS Department of Labor will contact your employer anyway, so any lies will just hurt your case. Document everything that's happening at work now in case you need it later for your claim or a potential appeal.
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