Can't reach New York Unemployment? Claimyr connects you to a live NYDOL agent in minutes.
Claimyr is a pay-as-you-go service. We do not charge a recurring subscription.
Using Claimyr will:
- Connect you to a human agent at the NYDOL
- Skip the long phone menu
- Call the correct department
- Redial until on hold
- Forward a call to your phone with reduced hold time
- Give you free callbacks if the NYDOL drops your call
If I could give 10 stars I would
If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!
Really made a difference
Really made a difference, save me time and energy from going to a local office for making the call.
Worth not wasting your time calling for hours.
Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.
An incredibly helpful service
An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!
Consistent,frustration free, quality Service.
Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.
IT WORKS!! Not a scam!
I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!
Ask the community...
- DO post questions about your issues.
- DO answer questions and support each other.
- DO post tips & tricks to help folks.
- DO NOT post call problems here - there is a support tab at the top for that :)
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i actually got through to id.me by emailing support@id.me AND privacy@id.me AND security@id.me all in the same email. hit em from all angles lol. got a response within 24 hrs.
big brain move right here 👆
QuantumQuest
•just tried this, will report back if it works!
QuantumQuest
Going through this exact nightmare right now too! Been stuck in "pending identity verification" for 3 weeks with zero response from ID.me. The fact that they outsourced this critical step to a third party that completely ignores people is insane. I've tried emailing, calling, everything - it's like they don't exist. My benefits are completely frozen and I'm behind on everything. This whole system is designed to wear us down until we give up. Thanks for posting this - at least I know I'm not alone in this mess. Going to try some of these suggestions people shared.
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Eve Freeman
Just wanted to follow up and mention I had success with my backdating request after using Claimyr to reach an agent. They processed my request on the spot and I received my backdated payments within 5 business days. Good luck with yours!
Melissa Lin
•That's great to hear! I actually tried Claimyr yesterday after seeing your comment and got through to an agent in about 30 minutes. They took my backdating request and said I should hear back within 7-10 days. Fingers crossed!
Fidel Carson
@Melissa Lin That's awesome news! I'm so glad the Claimyr service worked for you too. It's such a relief when you finally get through to someone who can actually help. The 7-10 day timeframe sounds about right - mine took about 6 business days total from when I made the request to when I saw the payments in my account. Make sure to keep checking your payment history online during that time period. Sometimes the payments show up there before you get any official notification. And if you don't hear anything after 10 days, definitely call back to follow up. Good luck with everything!
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Thank you! I'll make sure to include all that info. I've put together a folder with everything from the past 5 quarters now. Feeling much more confident about submitting everything properly.
Luca Marino
I'm going through the same nightmare right now! Been trying to call for over a week with no luck. Reading through all these responses has been incredibly helpful - especially the tips about scanning documents properly and the base period requirements. I had no idea about the alternative base period option, which might actually help me since I had higher earnings in my most recent quarter. Going to try both the Career Center visit and contacting my assembly member's office tomorrow. Thanks everyone for sharing your experiences - it's so frustrating that we have to rely on each other to figure out what should be clearly explained by the state!
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Just so everyone knows, if you get stuck in "pending verification" status after completing ID.me, you NEED to talk to a live agent. They have to manually release the hold sometimes. I was stuck for almost 3 weeks before using Claimyr to get through to someone. The agent told me thousands of people are in the same situation right now.
Thank you for this info! My status just changed from "pending verification" to "approved" today, so looks like mine went through automatically. Such a relief!
Congrats on getting through the verification! For anyone else still struggling with ID.me, here are a few additional tips that helped me: - Clear your browser cache before starting - Use Chrome or Firefox (avoid Safari/Edge as they sometimes have issues) - Make sure your ID document is completely flat when taking the photo - any shadows or glare can cause rejection - If you're having trouble with the selfie, try adjusting your screen brightness and sitting about arm's length from the camera The whole process is definitely frustrating but unfortunately necessary. Once you get through it, your payments should resume normally. Just be patient with the 3-5 day processing time after completion.
Andre Dupont
•These are really helpful tips! I'm still waiting for my verification to go through but I'll definitely try clearing my cache and switching browsers if I run into issues. It's crazy how much trouble this whole process has been for everyone. At least it sounds like once you get past all the technical hurdles, the payments do eventually start back up. Thanks for sharing what worked for you!
Logan Stewart
wait I thought you had to file for the waiting week during your first claim??? I never did that and now I'm worried I missed out on money
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Haley Bennett
•No, you don't file separately for it. When you file your very first weekly claim, that automatically becomes your waiting week. You just won't get paid for that specific week until later.
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Luca Romano
Just wanted to add that if you're still not seeing your waiting week credit after checking your payment history, you might want to look at your claim summary too. Sometimes it shows up there under "benefit weeks paid" or something similar. I had the same confusion when I first started filing - the system isn't super clear about how the waiting week works. But like everyone else said, it should definitely be there automatically after you've received a few payments. The good news is there's no deadline to worry about - it's not something you can "miss" requesting.
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NebulaNomad
•That's really helpful about checking the claim summary too! I was getting stressed thinking I had to do something special to get that money back. It's reassuring to know there's no deadline and it should just appear automatically. The NYS system definitely could be clearer about explaining how this all works.
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