NYDOL UI Account Locked Out: Google Authenticator MFA Not Syncing, Need Help ASAP!

Ugh, that sucks! I had a similar issue last year. Have you tried calling the DOL directly? They should be able to reset your MFA settings for you.

I feel your pain, OP. The DOL's system is such a mess. Have you tried using a different device to access your account? Sometimes that can help with syncing issues.

Hey, I actually found a way to get someone on the phone! I used this site called claimyr.com - it's a calling tool that dials the phone menu, stays on hold, and then sends the call to your phone when a live agent picks up. It costs $20, but it worked for me. Here's a video about it: https://youtu.be/Rdqa1gKtxuE

Have you tried resetting your Google Authenticator? Sometimes uninstalling and reinstalling the app can fix syncing issues. Just make sure you have your backup codes handy before you do it!

This is why I always tell people to set up multiple MFA methods. It's a pain, but it can save you from situations like this. For anyone reading: GO SET UP A BACKUP METHOD RIGHT NOW!

Okay, listen up because I've been through this exact situation and I know how to fix it. Here's what you need to do: 1. First, try to log in using any backup codes you might have. If that doesn't work, move on to step 2. 2. Call the DOL at their main number (it's on their website). You might have to try multiple times due to high call volume. 3. When you get through, explain that you've lost access to your account due to MFA issues. Be polite but firm - they deal with this a lot. 4. They'll ask you to verify your identity. Have your SSN, DOB, and any claim numbers ready. 5. Request that they reset your MFA settings. They can do this on their end. 6. Once reset, they'll guide you through setting up a new MFA method. I recommend setting up both an authenticator app AND SMS as a backup. 7. After you regain access, immediately go to your account settings and set up additional recovery options. It might take some time and patience, but this process should get you back into your account. Good luck!

lmao welcome to the wonderful world of government websites 🤡 where nothing works and everything is painful

Hey OP, any luck getting this resolved? Keep us updated!

I went through something similar a few months ago! One thing that helped me was also trying to reach out through their online contact form on the DOL website - sometimes they respond faster to written requests than phone calls. Also, if you have any local workforce development offices in your area, they might be able to help escalate your case or provide guidance on getting through to the right department. Don't give up, you'll get through this!

I had this exact same issue last month! My Google Authenticator got out of sync after I got a new phone. What worked for me was going to my local CareerCenter (they're part of the workforce development system) - they have a direct line to DOL tech support that bypasses the regular phone queue. The staff there was super helpful and got me connected within like 20 minutes instead of the hours I was spending on hold. You can find your nearest location on the DOL website. They also helped me set up SMS backup so I won't get stuck like this again. Definitely worth a shot if calling directly isn't working!