Can't access EDD disability account due to old email - How to update?
Hey everyone, I'm in a bit of a pickle with my unemployment account. I can't apply for disability because I can't access the email I used to set up my account years ago. I don't even remember what it was! Has anyone else dealt with this? Any advice on how to update my email so I can actually use my account?
43 comments
Join the conversation
Tom Maxon
I found a way to solve updating email for disability application, watch this: https://www.youtube.com/watch?v=cGRiGNnMM5w
0 coins
Ravi Malhotra
Here's what you need to do to update your email with EDD: 1. Keep calling until you get through. It sucks, but it's necessary. 2. Have your Social Security number, date of birth, and any claim numbers ready. 3. Explain that you can't access your old email and need to update it to apply for disability. 4. Be polite but firm. Sometimes you gotta be persistent. 5. If the first person can't help, ask to speak to a supervisor. 6. Document everything: who you talked to, when, what they said. 7. If all else fails, contact your local state representative. They can sometimes cut through red tape. Remember, patience is key. The system is frustrating, but don't give up! Good luck!
0 coins
AstroAlpha
•Wow, thank you so much for this detailed advice! I'll definitely follow these steps. Fingers crossed it works!
0 coins
Freya Christensen
•This is gold 💯 Saving this for future reference!
0 coins
Omar Hassan
•I've gone through the same process and can attest that persistence definitely pays off!
0 coins
CosmicCowboy
Have you tried going to an EDD office in person? Sometimes face-to-face is the way to go when dealing with government stuff.
0 coins
AstroAlpha
•I didn't even know that was an option! Do you know if I need to make an appointment or can I just show up?
0 coins
CosmicCowboy
•Last time I went, it was walk-in. But that was pre-covid, so might wanna check their website first. Bring ALL your docs just in case!
0 coins
Natasha Orlova
•Be prepared to wait forEVER tho. Bring a book and a snack lol
0 coins
Javier Cruz
•Seconding the snack suggestion! Also, maybe a power bank for your phone.
0 coins
Emma Thompson
Hey, I found a method to get someone on the phone. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Check out this video: https://youtu.be/1X-mEsLtbmQ
0 coins
Malik Jackson
•Sounds too good to be true. Is this legit? Has anyone else tried it?
0 coins
Emma Thompson
•Totally legit! I was skeptical at first too, but it saved me hours of frustration. Worth every penny imo.
0 coins
Isabella Costa
•$20 just to talk to someone? The system is so broken 😤
0 coins
StarSurfer
•I've heard mixed reviews about Claimyr. It seems to work for some but not for others. Just a heads up!
0 coins
Amina Bah
I had the same issue last year. It's a total pain in the butt, but you gotta keep trying. Have you checked if there's an option to recover your email on the login page?
0 coins
AstroAlpha
•I looked everywhere on the site, but I couldn't find anything about email recovery. It's like they assume everyone remembers an email from 6 years ago 🙄
0 coins
Amina Bah
•Oof, that sucks. Yeah, their website is about as user-friendly as a brick wall. Guess it's back to the phone game for you. Good luck!
0 coins
Oliver Becker
•If you find a solution, please share it here. I'm sure a lot of people have the same issue.
0 coins
Luca Russo
lmao welcome to the club buddy. been trying to sort out my account for months. at this point im convinced the EDD is run by a bunch of hamsters on wheels 🐹🎡🤡
0 coins
AstroAlpha
•Haha, that would explain a lot actually 😂 How long have you been dealing with this?
0 coins
Luca Russo
•feels like 84 years at this point. might grow old and die b4 i get my issue fixed lol
0 coins
Nia Harris
•Hang in there! Even the hamster wheel eventually gets fixed, right? 🤞
0 coins
Chloe Robinson
am i the only 1 who thinks its ridiculous we gotta jump thru all these hoops just to update an email??? like come on EDD get with the times 🙄🤦♂️
0 coins
Diego Chavez
•Preach! 👏👏👏 Its 2023 ffs, this should be easy peasy
0 coins
NeonNebula
•For real tho. My grandma could design a better system than this 💀
0 coins
Anastasia Kozlov
•Hopefully they'll modernize their systems soon. A lot of people would benefit!
0 coins
Yara Khoury
Ugh, been there done that. The EDD system is such a nightmare sometimes. Have you tried calling them directly? It's a pain, but it might be your best bet.
0 coins
AstroAlpha
•Yeah, I've been trying to call but it's impossible to get through. I've been on hold for hours and then get disconnected. It's so frustrating!
0 coins
Keisha Taylor
•Pro tip: call right when they open. I mean like, set an alarm and be dialing at 7:59:59 AM. It's the only way I've ever gotten through.
0 coins
Paolo Longo
•Also, make sure your phone has a good charge. You'll need it for those long waits!
0 coins
GalaxyGazer
If you're still having trouble, consider using a service like Claimyr, which has been mentioned here. It's a paid service that helps get through to EDD phone lines by essentially waiting on hold for you. While this is a legitimate service and has helped some users, it's important to weigh the cost against the potential benefits. $20 might be a small price to pay if you're losing out on necessary benefits due to communication issues. However, it’s also worth considering the mixed reviews and the fact that some people have reported success without needing to pay for such services. It might not solve the root problem of EDD's outdated systems but could provide a temporary solution to expedite your case. Remember to keep all your information handy when you finally get through, and document the process as another commenter suggested. Good luck!
0 coins
Sean Kelly
Have you tried reaching out to them on social media? Sometimes companies are more responsive there because it's public.
0 coins
AstroAlpha
•I didn't even think of that! Do you know if EDD has official social media accounts?
0 coins
Sean Kelly
•Yeah, they have a Twitter account @CA_EDD. Worth a shot!
0 coins
Zara Mirza
•Just make sure to avoid sharing personal info publicly. Use DMs if they respond.
0 coins
Zainab Yusuf
I went through this exact same situation last year! Here's what finally worked for me: I called the technical support line (not the regular claims line) at 1-800-300-5616. They handle account access issues specifically. The wait was still long, but I got through after about 2 hours. The rep was able to update my email address after verifying my identity with SSN, DOB, and some employment history. Make sure you have an alternate phone number they can reach you at too, just in case. Also, try calling on Tuesday or Wednesday mornings - seemed to have shorter wait times in my experience. Don't give up, you'll get through eventually!
0 coins
Kara Yoshida
•This is super helpful! I had no idea there was a separate technical support line. Definitely going to try calling that number instead of the regular claims line. Tuesday morning it is! 🤞 Thanks for sharing the specific details about what info they needed too.
0 coins
Sarah Ali
•OMG thank you SO much for this! I've been banging my head against the wall trying to get through on the regular line. A technical support line makes so much more sense for account issues. Definitely trying this Tuesday morning - fingers crossed! Did they ask for any specific employment details or just general work history?
0 coins
LunarEclipse
•This is amazing advice! I'm definitely going to try the technical support line - that makes so much more sense than trying to get through the regular claims line for an account issue. Quick question though - when you say "employment history," did they ask for specific employers and dates, or was it more general stuff like industry/job titles? I want to make sure I have everything ready before I call. Thanks for sharing this gem of info!
0 coins
NebulaNomad
•This is exactly what I needed to hear! I've been calling the wrong number this whole time - no wonder I couldn't get anywhere. The technical support line makes perfect sense for email update issues. I'm definitely calling 1-800-300-5616 on Tuesday morning with all my info ready. Really appreciate you sharing the specific number and your experience - gives me hope that this nightmare might actually end soon! 🙏
0 coins
Zainab Omar
•This is incredibly helpful! I had no idea there was a technical support line separate from the regular claims line - that explains why I've been getting nowhere. I'm definitely going to try calling 1-800-300-5616 on Tuesday morning with all my documents ready. Just to clarify, when they asked for employment history, was it recent employers or did they want to go back several years? I want to make sure I have everything prepared. Thanks so much for sharing this - you might have just saved my sanity! 🙏
0 coins
Fatima Al-Qasimi
•This is a game changer! I've been struggling with the same issue for weeks and had no clue there was a technical support line specifically for account problems. The regular claims line has been a complete dead end. I'm definitely calling 1-800-300-5616 first thing Tuesday morning with all my paperwork ready. Really appreciate you taking the time to share the exact number and your strategy - this gives me so much hope! Did you find they were more knowledgeable about account issues than the regular claims reps?
0 coins