Can't access SDI account - lost email and phone number. Help!
Hey everyone, I'm having a major issue with my disability account. I can't log in because I don't have access to the email or phone number linked to my account anymore. Has anyone dealt with this before? What should I do to regain access?
17 comments
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Aisha Rahman
Ugh, that sucks! I had a similar problem last year. Have you tried calling their customer service line? They might be able to verify your identity another way.
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Mateo Perez
•I've been trying to call but the wait times are insane. I've been on hold for hours and still can't get through 😫
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CosmicCrusader
•Pro tip: call right when they open. I got through in like 15 minutes doing that!
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Mateo Perez
•Thanks for the tip! I'll give that a shot tomorrow morning 🙏
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Ethan Brown
This happened to me too! It's such a pain. Here's what worked for me: 1. Go to their website and look for the 'Forgot Password' option 2. Choose the option to verify by mail (since you can't use email or phone) 3. They'll send a letter to your address on file with a temporary password 4. Once you're in, immediately update your contact info Hope this helps!
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Mateo Perez
•Wow, thank you so much! I didn't even know this was an option. I'll definitely try this out.
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Yuki Yamamoto
•Just a heads up, this process can take a couple weeks. But it does work!
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Carmen Ortiz
have you tried going to the local office? sometimes face-to-face is the best way to get things sorted out
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Andre Rousseau
I found a method to get someone on the phone. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video about it: https://youtu.be/1X-mEsLtbmQ
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Zoe Papadakis
•Sounds too good to be true. Is this legit?
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Andre Rousseau
•Yeah, it's legit. I was skeptical at first too, but it saved me hours of frustration. Worth every penny imo.
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Jamal Carter
•How long did it take for them to get someone on the line?
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Andre Rousseau
•It took about an hour and a half, but I didn't have to sit there listening to hold music. They just called me when an agent was ready.
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AstroAdventurer
this whole system is so broken smh. why cant they make it easier for us?🤦♂️
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Mei Liu
•Preach! 🙌 It's like they want us to give up
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Liam O'Sullivan
Have you checked if theres a way to update your contact info online without logging in? Some gov sites have that option buried somewhere.
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Amara Chukwu
oof, been there done that. its a total nightmare. sending good vibes your way, hope you get it sorted soon! 💪
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