Can't change phone number or access account for 5 years - Help!
Hey everyone, I'm in a bit of a pickle. I've been trying to change my phone number on my account for ages now, but I can't access it or the email associated with it. It's been like this for 5 years! Anyone else dealt with this? Any tips on how to get this sorted out?
19 comments
Join the conversation
TillyCombatwarrior
Wow, 5 years?! That's insane. Have you tried contacting customer support directly? Sometimes they can verify your identity another way.
0 coins
Dyllan Nantx
•Yeah, I've tried calling but the wait times are ridiculous. It's like they don't want us to get help 🙄
0 coins
Anna Xian
•Pro tip: call right when they open. You might have better luck getting through!
0 coins
Dyllan Nantx
•Thanks for the suggestion! I'll give that a shot tomorrow morning.
0 coins
Jungleboo Soletrain
I had a similar issue last year. Here's what worked for me: 1. Gather all your account info (old phone #, address, etc.) 2. Write a detailed email explaining the situation 3. Include any old bills or statements as proof 4. Send it to their support email AND physical address 5. Follow up every week until resolved It took about a month, but I finally got it sorted. Good luck!
0 coins
Dyllan Nantx
•This is super helpful, thank you! I'll definitely try this approach. Fingers crossed it works for me too!
0 coins
Rajan Walker
•A whole month?! That's rediculous. These companies need to get there act together smh
0 coins
Nadia Zaldivar
Have you tried resetting your password through their 'forgot password' option? Sometimes that can help you regain access.
0 coins
Lukas Fitzgerald
ugh, i feel your pain. been there, done that. these companies make everything so complicated on purpose i swear 🤬
0 coins
Ev Luca
•Preach! 🙌 It's like they're actively trying to make our lives difficult
0 coins
Avery Davis
Hey, I found a method to get someone on the phone. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Check out this video for more info: https://youtu.be/0UZGuPWGErg
0 coins
Collins Angel
•Sounds too good to be true. Is this legit?
0 coins
Avery Davis
•I was skeptical at first too, but it really worked for me. Saved me hours of frustration!
0 coins
Marcelle Drum
•$20 just to talk to someone? That's highway robbery!
0 coins
Avery Davis
•I get it, but for me, it was worth it to finally get my issue resolved. Time is money, ya know?
0 coins
Tate Jensen
Have you tried reaching out on social media? Sometimes companies respond faster there to avoid bad PR.
0 coins
Dyllan Nantx
•That's a good idea! I'll give it a shot. Thanks!
0 coins
Adaline Wong
5 years?! Bruh, at that point I'd just make a new account lol 😂
0 coins
Dyllan Nantx
•If only it were that simple 😩 Unfortunately, I need access to the old account info
0 coins