Locked out of EDD account - can't reset password or file claim. Help!
Hey everyone, I'm in a bit of a pickle here. I can't log into my account because I'm locked out. I tried resetting my password and security questions, but no luck. The IT department is impossible to reach, and the email support was useless. The worst part is, I can't even file a claim without getting back into my account. Anyone else been through this? Any advice on how to get this sorted?
22 comments
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Carmen Diaz
Ugh, been there done that. The system is such a mess! Have you tried calling them directly? Sometimes getting a human on the phone is the only way to fix these account issues.
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Yuki Tanaka
•I've been trying to call all day, but the wait times are insane. I swear, its like they dont want us to get help 🙄
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Andre Laurent
•Pro tip: call right when they open. You might have to set an alarm, but its worth it to avoid the wait times.
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Yuki Tanaka
•Thanks for the tip! I'll give that a shot tomorrow morning. Fingers crossed 🤞
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Emily Jackson
I found a way to actually get someone on the phone. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video about it: https://youtu.be/Ize0EkN4HDI
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Liam Mendez
•Sounds too good to be true. Has anyone else tried this?
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Sophia Nguyen
•20 bucks? Thats kinda steep just to make a phone call...
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Emily Jackson
•I get the skepticism, but it seriously saved me hours of frustration. Worth every penny imho.
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Jacob Smithson
•Can you explain more about how it works? Do they just keep redialing or what?
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Emily Jackson
•From what I understand, they use some kind of AI to navigate the phone menu and detect when a real person picks up. Then it calls you. Pretty nifty tech!
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Isabella Brown
Have you tried clearing your browser cache and cookies? Sometimes that can help with login issues. Also, make sure you're using the correct URL for the login page - there are some phishing sites out there!
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Maya Patel
This is why I always write down my security questions and answers somewhere safe. Learned that lesson the hard way 😅
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Aiden Rodríguez
•Same! I keep mine in a password manager. Lifesaver!
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Emma Garcia
I work in IT (not for this agency tho). Here's what I'd recommend: 1. Try accessing your account from a different device or browser 2. Check if there's a 'Forgot Username' option - sometimes that's separate from password reset 3. Look for any account recovery options that don't require logging in 4. If all else fails, try to find a general customer service email (not the IT dept) and explain your situation Hope this helps! Let us know how it goes.
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Yuki Tanaka
•Wow, thanks for the detailed advice! I'll definitely try these steps. Really appreciate it 💯
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Ava Kim
•This is why I love this community. Always coming through with the real solutions 👏
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Ethan Anderson
lol welcome to government efficiency at its finest 🤡 good luck OP, youre gonna need it
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Layla Mendes
Have you checked their social media accounts? Sometimes they post updates about system issues or maintenance that could be affecting logins.
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Yuki Tanaka
•Good idea, I'll take a look. Didn't even think of that!
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Lucas Notre-Dame
This happened to me last month. Turns out there was a glitch in their system affecting a bunch of accounts. Might be worth asking if they're having any known issues when you finally get through to someone.
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Aria Park
Oof, being locked out is the WORST. Sending good vibes your way, OP! Hope you get it sorted soon 🙏
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Yuki Tanaka
•Thanks for the support! This community is awesome ❤️
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