Can't reset password for UI account - forgot security question. Help!

I found a way to solve account access for filing claims, watch this: https://www.youtube.com/watch?v=ONnyJa5oxJA

Ugh, been there done that. It's so annoying when you can't remember those stupid security questions. Have you tried calling their customer service? Sometimes they can verify your identity another way.

I found a method to get someone on the phone quickly. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video explaining it: https://youtu.be/MCgaMJPY8Us

Have you tried using the 'Forgot Security Question' option? Sometimes they have alternative verification methods like sending a code to your email or phone.

This happened to me last month. I ended up having to go to the office in person with my ID to verify my identity and reset everything. It was a pain, but at least it got resolved.

The whole system is a joke. They make it so hard to access your own account, it's like they don't want us to file claims. 🙄

Here's what you need to do: 1. Call the customer service number 2. When you get an agent, explain that you can't reset your password due to forgotten security question 3. Ask if they can verify your identity using alternative methods (email, phone, SSN, etc.) 4. If they can't help over the phone, ask about in-person options 5. Be patient and polite, the agents usually want to help If all else fails, you might need to create a new account, but try the above first. Good luck!

am i the only 1 who thinks these security questions are useless? like who remembers the name of their 3rd grade teacher or their first pets middle name 🤦‍♂️

Have you tried contacting them through social media? Sometimes their Twitter support is more responsive than phone.

I went through this exact same issue a few months ago! The security question thing is such a pain. What worked for me was calling the main UI line and explaining that I couldn't access my account due to the security question. They were able to verify my identity using my SSN, address, and employment history instead. It took about 30 minutes on the phone but they reset everything for me right then and there. Definitely try calling early in the morning like others suggested - I called right at 8am and got through pretty quickly. Don't give up, they do have ways to help you get back into your account!