Need help resetting EBT security questions to lock card - forgot answers!

Ugh, been there done that. It's such a pain when you forget those security answers! Have you tried calling the EBT customer service line? They should be able to help you reset those questions.

I had the same issue last month. Here's what worked for me: 1. Gather all your identification documents (ID, SSN card, etc.) 2. Call the EBT customer service number 3. Ask specifically to verify your identity and reset security questions 4. Be patient, it might take a while but they can do it over the phone Hope this helps! Let me know if you have any other questions.

omg the ebt system is such a joke sometimes 🤡 why cant they make it easier for us?? like, we already have enough to deal with smh

Have you tried resetting your password through the website? Sometimes that can trigger a reset of security questions too.

Hey, I found a way to get someone on the phone without waiting for hours. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's the link: https://www.claimyr.com

This is why I always write down my security answers somewhere safe. Learned that lesson the hard way lol

Have you tried going to your local EBT office in person? Sometimes face-to-face is the best way to get these things sorted out.

I went through this exact same situation a few months ago! It's so stressful when you can't access your account. Here's what finally worked for me: I called the EBT customer service line first thing in the morning (around 8 AM) and got through in about 20 minutes. They were able to verify my identity using my SSN, address, and recent transaction history, then reset my security questions right over the phone. The whole process took maybe 15 minutes once I got connected. Make sure you have all your documents ready - ID, SSN card, and if possible, your last EBT transaction receipt. Don't give up, they can definitely help you get back into your account!

I actually work at a local DSS office and deal with these issues daily. A few tips that might help: 1) Call right at 8 AM when they open - wait times are definitely shorter then. 2) Have your EBT card number, SSN, DOB, and current address ready. 3) If you remember ANY purchases from the last 30 days (even approximate amounts/dates), have that info handy too. 4) Be patient with the rep - they want to help but have to follow security protocols. The good news is they can absolutely reset your security questions once they verify your identity. Don't stress too much about the exact wording of your old answers - the system is designed to help people in situations like yours!

I had this exact same problem a few weeks ago! What a nightmare, right? I ended up having to call the customer service line multiple times before I finally got through. Here's what I learned: definitely call right when they open at 8 AM like others have mentioned, but also have your EBT card physically in front of you when you call. They asked me for the card number, expiration date, and the 3-digit code on the back along with all my personal info. They were able to reset my security questions after verifying everything, and it only took about 10 minutes once I got connected. The rep also told me to write down my new security question answers somewhere safe this time - lesson learned! Hang in there, you'll get it sorted out soon! 💪