EDD account locked - forgot security question for PFL claim. Help!
Hey everyone, I'm in a bit of a pickle with my EDD account. I started my paid family leave but now my account is locked because I can't remember my security question. Has anyone else dealt with this? Any tips on how to get it unlocked without the security question? I'm really stressing about this and could use some advice.
24 comments
Join the conversation
Keisha Williams
Ugh, been there done that. It's so frustrating when you can't access your own account! Have you tried calling EDD directly? Sometimes they can verify your identity over the phone using other information.
0 coins
NebulaNova
AuthorI've been trying to call but its impossible to get through. I've been on hold for hours and then get disconnected. 😫
0 coins
Paolo Conti
Pro tip: call right when they open. I got through after only 30 mins of waiting last time I tried this.
0 coins
NebulaNova
AuthorThanks for the tip! I'll give that a shot tomorrow morning. Fingers crossed 🤞
0 coins
Amina Diallo
I found a method to get someone on the phone. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video about it: https://youtu.be/DOLxZQb92wM
0 coins
Oliver Schulz
Sounds too good to be true. Is this legit? Anyone else tried it?
0 coins
Natasha Kuznetsova
20 bucks? thats highway robbery 🤡
0 coins
Amina Diallo
I know it sounds sketchy, but I swear it worked for me. Saved me hours of frustration. Worth every penny imho.
0 coins
AstroAdventurer
How long did it take for them to get someone on the line?
0 coins
Amina Diallo
It took about 2 hours, but I didn't have to sit there listening to hold music. They just called me when an agent was on the line.
0 coins
Javier Mendoza
Here's what worked for me: 1. Go to the EDD website and click on "Contact EDD" 2. Choose "Unable to Access UI Online Account" 3. Fill out the form with as much info as possible 4. In the comments, explain that you forgot your security question 5. They should email you within 5-7 business days with instructions It's not instant, but it beats trying to call them endlessly. Hope this helps!
0 coins
NebulaNova
AuthorThank you so much for the detailed steps! I'll definitely try this out. Did they ask for any additional verification when they emailed you back?
0 coins
Javier Mendoza
Yeah, they asked for a copy of my ID and a recent utility bill. Make sure you have those handy!
0 coins
Emma Wilson
lol welcome to the club. EDD's system is a joke. I've been locked out for 3 weeks now. 🤦♂️
0 coins
Malik Davis
Have you tried reaching out to your local assembly member's office? They often have direct lines to EDD and can help expedite these issues.
0 coins
NebulaNova
AuthorI hadn't even thought of that! How do I find my assembly member?
0 coins
Malik Davis
Just google "find my california assembly member" and enter your address. Their office should have a contact form or phone number.
0 coins
NebulaNova
AuthorThanks! I'll give that a try too. Trying everything at this point lol
0 coins
Isabella Santos
Protip: Always write down your security questions and answers somewhere safe. Learned that the hard way 😅
0 coins
Ravi Gupta
Or use a password manager! Most of them have sections for security questions too.
0 coins
GalacticGuru
I swear EDD makes these things complicated on purpose. It's like they don't want us to get our benefits. 🙄
0 coins
Freya Pedersen
Hey OP, just checking in. Any luck with unlocking your account? Keep us posted!
0 coins
NebulaNova
AuthorNot yet, but I'm working through all the suggestions here. I'll definitely update when I get it sorted. Thanks for checking in!
0 coins
Amun-Ra Azra
I went through this exact same situation last month! Here's what finally worked for me: I called the EDD technical support line (not the regular claims line) at 1-800-300-5616. They have a separate department that handles account lockouts and password resets. When you get through, ask specifically for the "UI Online technical support team." They were able to reset my security questions after verifying my SSN, date of birth, and some details from my claim. It took about 45 minutes on the phone but they got me back in. Also, make sure you have your EDD customer account number ready - it's on any mail they've sent you. Good luck! 🍀
0 coins