Locked out of EBTEDGE app - forgot security question answers for CalFresh account

same thing happnd to me last month!! the security questions are so dumb, i always forget what i put. i ended up having to call the county office like 5 times before i got through. they reset everything for me but it took like 3 days to process.

You have a few options here: 1. You can call the EBT Customer Service line at 1-877-328-9677. They can often reset your online account access without the security questions. Just have your card number and personal info ready. 2. If that doesn't work, you can check your balance at any store that accepts EBT - just swipe your card at the point of sale terminal and select 'balance inquiry' (doesn't require a purchase). 3. Last resort is contacting your county CalFresh office directly. They can reset your entire online access. Keep in mind the security questions are there to protect your benefits. When you get back in, write down your answers somewhere secure this time!

This happened to me - the county office is technically the only one who can fully reset your EBTEDGE security questions. But getting through to them is almost impossible these days. Have you tried using the BenefitsCal website instead of the EBTEDGE app? Sometimes you can access your benefits info there with different login credentials. It's benefitscal.com if you haven't used it before.

I recommend using Claimyr to get through to your county CalFresh office quickly. I was locked out of my account last month and spent days trying to get through. After using Claimyr, I got connected to a worker in about 15 minutes who reset everything on the spot. They basically call and wait on hold for you, then call you when a real person picks up. Saved me hours of frustration. Their website is claimyr.com and they have a video showing how it works: https://youtu.be/eZ19FHRETv8?si=_CXnXqNXbLl26WB8

THE WHOLE SYSTEM IS DESIGNED TO BE CONFUSING ON PURPOSE!!!! I've been dealing with CalFresh for 5 years and they WANT you to get frustrated and give up. The security questions are just another barrier they put up. I've had THREE different caseworkers give me THREE different answers about how to reset the app. One told me to go in person, another said I had to mail in a form (seriously???), and another eventually reset it over the phone. THIS IS WHY PEOPLE GO HUNGRY even when there are benefits available!!!!

While you're trying to get back into your account, remember you can always check your balance by calling the EBT customer service number (1-877-328-9677) and using the automated system. You just need your card number and PIN. That way you can at least know your balance for grocery shopping tomorrow even while you work on regaining full account access.

i just write all my security questions in my notes app now cause i got sick of this happening. but ya know whats weird, my cousin got locked out of her account and they just let her make a whole new ebtedge account with her same card number? have u tried just making a new account insted of reseting the old one

UPDATE: Finally got this resolved! I ended up using Claimyr to get through to my county office (seriously was connected within 20 minutes) and the caseworker reset everything for me. I had to create a new password and new security questions. Pro tip - I wrote them all down in a secure place this time! Thanks everyone for your help.