EBT Edge app keeps showing 'Invalid credentials' message - anyone else having login problems?

mine doing the same thing! been happening since friday 4 me. tried deleting and reinstalling but didnt help. gotta call the store 2 check my balance b4 shopping smh

This has been a known issue with the EBT Edge app specifically after their recent update in early 2025. Many California CalFresh recipients are experiencing the same problem. The technical team is aware of it, but there are some workarounds in the meantime: 1. Try logging in through their website (www.ebtedge.com) instead of the app 2. Clear your app cache and data before logging in again 3. Make sure your phone's date and time are set to automatic 4. If you have a punctuation mark or special character in your password, that might be causing issues with the new update If none of these work, you can always call the EBT customer service line (866-328-9677) to check your balance, though I know wait times can be frustrating.

THE WHOLE EBT SYSTEM IS GARBAGE!! I've had nothing but problems since they "upgraded" everything. First they send my replacement card to the wrong address, then the PIN doesn't work, now this app nonsense. And we're supposed to be grateful for the measly $475 they give a single person?? Meanwhile I've wasted HOURS trying to get through to a real person on their phone lines. I'm sick of it!!!

I work for a community organization that helps people with CalFresh applications, and we've been getting lots of calls about this exact issue. The problem started after their system maintenance on April 15th. The company that manages the EBT Edge platform has confirmed they're having technical difficulties with the app authentication system. In addition to the suggestions already mentioned, one thing that's been working for our clients is logging in with your card number instead of username if that option is available to you. Also, if you're using face recognition or fingerprint login, try disabling that and entering your credentials manually. The issue is supposed to be resolved by April 30th according to the last update we received. If you absolutely need to check your balance and can't get through on the phone, remember you can also check your balance by looking at your last receipt from any purchase or by asking the cashier at most grocery stores to do a balance inquiry.

have u tried deleting ur browser history?? my daughter told me to do that when mine wasnt working and it fixed it right away. also make sure ur not using capital letters in ur username even if u did when u set it up. the system is weird that way

UPDATE: Thanks everyone for your help! I was able to log in through the website just fine, so it definitely seems to be an app-specific issue. I also went to the grocery store and they were able to check my balance for me at the register (didn't know that was possible!). Benefits loaded on time, thank goodness. For anyone else having this problem, try the website instead of the app for now.

Just wanted to mention that if you're having trouble with your CalFresh case for any reason (not just the EBT app issues), it's worth checking if your county office has updated their contact information recently. My county changed their direct lines in March and I had been calling the old number for weeks wondering why no one ever answered! You can find updated contact info on the BenefitsCal website under your county listings.

is anyone else having problems with the balance showing wrong after purchases? my app finally started working again yesterday but now it's showing i have $43 more than i should based on what i spent yesterday 🤔 not that i'm complaining lol but worried they'll say i owe them later