EBT Edge app keeps showing 'Invalid credentials' message - anyone else having login problems?

mine doing the same thing! been happening since friday 4 me. tried deleting and reinstalling but didnt help. gotta call the store 2 check my balance b4 shopping smh

This has been a known issue with the EBT Edge app specifically after their recent update in early 2025. Many California CalFresh recipients are experiencing the same problem. The technical team is aware of it, but there are some workarounds in the meantime: 1. Try logging in through their website (www.ebtedge.com) instead of the app 2. Clear your app cache and data before logging in again 3. Make sure your phone's date and time are set to automatic 4. If you have a punctuation mark or special character in your password, that might be causing issues with the new update If none of these work, you can always call the EBT customer service line (866-328-9677) to check your balance, though I know wait times can be frustrating.

THE WHOLE EBT SYSTEM IS GARBAGE!! I've had nothing but problems since they "upgraded" everything. First they send my replacement card to the wrong address, then the PIN doesn't work, now this app nonsense. And we're supposed to be grateful for the measly $475 they give a single person?? Meanwhile I've wasted HOURS trying to get through to a real person on their phone lines. I'm sick of it!!!

I work for a community organization that helps people with CalFresh applications, and we've been getting lots of calls about this exact issue. The problem started after their system maintenance on April 15th. The company that manages the EBT Edge platform has confirmed they're having technical difficulties with the app authentication system. In addition to the suggestions already mentioned, one thing that's been working for our clients is logging in with your card number instead of username if that option is available to you. Also, if you're using face recognition or fingerprint login, try disabling that and entering your credentials manually. The issue is supposed to be resolved by April 30th according to the last update we received. If you absolutely need to check your balance and can't get through on the phone, remember you can also check your balance by looking at your last receipt from any purchase or by asking the cashier at most grocery stores to do a balance inquiry.

have u tried deleting ur browser history?? my daughter told me to do that when mine wasnt working and it fixed it right away. also make sure ur not using capital letters in ur username even if u did when u set it up. the system is weird that way

UPDATE: Thanks everyone for your help! I was able to log in through the website just fine, so it definitely seems to be an app-specific issue. I also went to the grocery store and they were able to check my balance for me at the register (didn't know that was possible!). Benefits loaded on time, thank goodness. For anyone else having this problem, try the website instead of the app for now.

Just wanted to mention that if you're having trouble with your CalFresh case for any reason (not just the EBT app issues), it's worth checking if your county office has updated their contact information recently. My county changed their direct lines in March and I had been calling the old number for weeks wondering why no one ever answered! You can find updated contact info on the BenefitsCal website under your county listings.

is anyone else having problems with the balance showing wrong after purchases? my app finally started working again yesterday but now it's showing i have $43 more than i should based on what i spent yesterday 🤔 not that i'm complaining lol but worried they'll say i owe them later

Just wanted to share another workaround that worked for me - if you have an Android phone, try turning off "Auto-fill passwords" in your browser settings before logging into the EBT Edge website. For some reason the auto-fill was causing authentication issues even when I manually typed my credentials. Also, make sure you're not using any VPN or proxy services as those can sometimes interfere with the login process. Hope this helps someone else who's still struggling with access!

I've been dealing with the same issue since last week! What finally worked for me was logging out of the app completely, then going into my phone settings and clearing the app's cache AND data (not just cache). After that I had to set up my login info again from scratch, but it's been working fine since then. Also noticed that if you have any special characters in your password like @ or # it seems to cause problems with the new update. Had to change mine to just letters and numbers. Really hope they fix this soon because having to jump through all these hoops just to check our balance is ridiculous!

I'm having the exact same problem! Been trying to log in since Sunday and keep getting that "Invalid credentials" error even though I know my info is correct. Really glad to see I'm not the only one - was starting to think my account got hacked or something. The timing is terrible since I need to grocery shop this week. I'm going to try the website login that others mentioned, and definitely going to ask the store to check my balance next time I'm there. Thanks everyone for sharing your experiences and solutions - this is way more helpful than trying to get through to customer service!

I've been dealing with this same issue since Thursday! It's so relieving to find this thread and know it's not just me going crazy. I tried everything - resetting my password multiple times, reinstalling the app, even factory resetting my phone thinking it was a device issue. Nothing worked until I tried the website login that @Malik Jenkins mentioned. Worked perfectly on the first try! For anyone still struggling, I also found that using your 16-digit EBT card number as the username instead of the username you created sometimes works better with the current system glitch. And definitely try logging in during off-peak hours (early morning or late evening) - seems like the server load might be affecting the authentication process too. Thanks to everyone who shared their workarounds! This community is so much more helpful than the official customer service. Really hope they get this fixed soon because we shouldn't have to be tech support experts just to check our benefit balance.

I'm having the exact same problem! Started getting the "Invalid credentials" error on Saturday and it's been driving me nuts. I was so worried that my account got compromised or something. Really relieved to see this thread and know it's a widespread issue with their recent update. Just tried logging in through the website like several people mentioned and it worked perfectly! Also didn't know that grocery stores could check your balance for you - that's such a useful backup option. Thanks everyone for sharing all these workarounds, this has been way more helpful than sitting on hold for hours trying to reach customer service. Hopefully they get this app issue sorted out soon, but at least we have alternatives in the meantime!

Same issue here! Been getting that "Invalid credentials" error since Wednesday and I was starting to panic thinking someone hacked my account. So relieved to find this thread - you all are lifesavers! Just tried the website login and it worked immediately. I also had no idea grocery stores could check your balance, that's such a game-changer for when this happens again. Really frustrating that we have to become tech detectives just to access our own benefits, but this community support makes all the difference. Bookmarking this thread for sure! Thanks everyone for sharing your solutions.

I've been having this exact same problem since Sunday! The "Invalid credentials" error has been driving me absolutely crazy, especially since I need to check my balance before going grocery shopping this week. I was getting so frustrated thinking it was just me or that my account had some kind of security issue. Just tried the website login that everyone's been recommending and it worked perfectly on the first try! Can't believe I didn't think to try that sooner. Also had no idea that grocery stores could do balance inquiries - that's such a helpful backup option that I wish I'd known about ages ago. This thread has been more helpful than any official customer service could have been. It's ridiculous that we have to crowdsource solutions for their broken app, but I'm so grateful for this community. Really hoping they get this fixed soon, but at least now I know what to do if it happens again. Thanks everyone for sharing your workarounds!

I'm dealing with this exact same issue! Started getting the "Invalid credentials" error on Friday and I was convinced I was losing my mind since I've been using the same login for months. So grateful to find this thread - was starting to worry my account got compromised or something. Just tried the website login that everyone's been mentioning and it worked immediately! Also going to try that trick about using the card number instead of username next time. I had absolutely no clue that grocery stores could check your balance - that's such an amazing backup option that I wish someone had told me about years ago! This community is seriously amazing. You all have provided more helpful solutions in one thread than I could get from hours of trying to reach customer service. It's frustrating that we have to figure out workarounds for their broken system, but at least we're helping each other through it. Really hoping they get this app fixed soon!

I've been having this same problem since last Tuesday! The "Invalid credentials" error has been so frustrating, especially when I know my login info is correct. I was starting to think there was something wrong with my account specifically. Just tried the website login after reading through all these comments and it worked perfectly! I'm also going to try that tip about using the card number instead of username for future reference. Had no idea grocery stores could do balance checks either - that's such a useful thing to know! This thread has been incredibly helpful - way more than trying to get through to their customer service line. It's annoying that we have to troubleshoot their broken app ourselves, but I'm so grateful for this community sharing solutions. Definitely bookmarking this for future reference in case the problem happens again. Thanks everyone for all the helpful workarounds!

I've been dealing with this exact same issue since last weekend! The "Invalid credentials" error was making me think I was going crazy since I've been using the same login for over a year. Just tried the website login that everyone's recommending and it worked perfectly - such a relief! I also want to add another tip that worked for me: if you're using the mobile browser, try switching to "desktop mode" before logging into the EBT Edge website. For some reason that seemed to help with the authentication process. And like others mentioned, make sure your phone's date/time settings are on automatic - that was actually causing issues for my friend. This community thread has been way more helpful than spending hours on hold with customer service! It's frustrating that we have to crowdsource solutions for their broken app, but I'm so grateful everyone is sharing what's working. Definitely saving this thread for future reference. Thanks to everyone for all the helpful workarounds - you've saved my grocery shopping week!

I'm having the exact same problem! Started getting the "Invalid credentials" error yesterday and I thought I was losing my mind. I've tried resetting my password three times and even called my bank thinking my card was compromised. So relieved to find this thread and know it's a widespread issue with their system! Just tried the website login that everyone's been mentioning and it worked on the first try - you all are lifesavers! I also had no idea that grocery stores could check your balance for you, that's going to be so helpful as a backup option. This community has been more helpful in 10 minutes of reading than 2 hours of trying to get through to customer service. It's ridiculous that we have to troubleshoot their broken app ourselves, but I'm so grateful everyone is sharing solutions. Definitely bookmarking this thread in case it happens again. Thanks everyone for all the workarounds - you've saved me a lot of stress and frustration!

I've been having this exact same issue since Thursday! The "Invalid credentials" error has been so frustrating, especially when I'm 100% sure I'm entering the right information. I was starting to panic thinking my account got hacked or something was wrong with my benefits. Just tried the website login after reading all these helpful comments and it worked immediately! Can't believe I didn't think to try that first. Also going to remember that grocery store balance check trick - had no idea that was even an option and it sounds so much more convenient than dealing with this broken app. This thread has been incredibly helpful - you all have provided more solutions in one place than I could ever get from their customer service. It's really frustrating that we have to become tech support experts just to access our own benefits, but I'm so grateful for this community looking out for each other. Definitely saving this thread for future reference. Thanks everyone for sharing your workarounds and making me feel less crazy about this whole situation!