EBT Edge app down for anyone else? Can't access CalFresh balance since this afternoon

Yep, mine's completely down too. Been trying since 1:30pm. Called the number on the back of my EBT card and the automated system is working (you can check your balance that way), but the app is definitely having issues. The customer service rep I finally reached said they're having a system-wide outage affecting the app and website. They didn't give me an ETA for when it would be fixed, just said they're "working on it.

HAPPENS ALL THE TIME!!! The Edge app is the WORST. This is like the 3rd time this month it's gone down with no warning. Last time it lasted almost 2 days!!! The county workers act like we're crazy when we complain. you can call 1-877-328-9677 to check your balance over the phone at least

I spoke with a CalFresh eligibility worker this morning about a different issue (needed to add my newborn to my case), and she mentioned they were expecting some maintenance on their systems today. Apparently, it was supposed to be brief (2-3 hours), but it sounds like it's taking longer than expected. The EBT Edge app connects to the same backend systems, which is why it's affected. The good news is that your EBT card will still work at stores even if the app is down. The balance tracking system and the transaction processing system are separate, so you can still use your benefits - you just can't check the balance through the app right now. If you absolutely need to know your balance, call the number on the back of your card as others have suggested.

mine working fine just checked it. maybe depends on what county ur in? im in san diego

I'm having the same issue and was getting really frustrated trying to reach someone at my county office. After being on hold for 45 minutes and getting disconnected twice, I found a service called Claimyr that actually got me through to a real person at my county CalFresh office! They were able to confirm the system issues and gave me my current balance while the app is down. If you need to reach someone at your county office quickly, check them out at claimyr.com - they have a video demo showing how it works: https://youtu.be/eZ19FHRETv8?si=_CXnXqNXbLl26WB8 The county worker told me the system should be back up by tomorrow morning. Apparently they're doing some updates to improve the app's reliability (ironic, I know).

this happns like evry month lol. i just always take a screenshot of my balance after each purchase now bc the app is so unreliable

This is an ongoing issue with the EBT Edge app across California. I'm a community resource specialist, and we've been getting reports about app outages throughout January and February 2025. Here are some workarounds until they fix it: 1. Call the EBT customer service number: 1-877-328-9677 (works 24/7) 2. You can check your balance at any store that accepts EBT (just ask the cashier to check before you shop) 3. Some ATMs can display your EBT cash balance (if you have CalWORKs) 4. The BenefitsCal website sometimes works when the app doesn't Also, keep in mind that monthly CalFresh benefits are loaded on a staggered schedule based on the last digit of your case number (between the 1st and 10th of each month). The system tends to be most unstable around these high-traffic periods.

UPDATE: App seems to be working again! Just checked and was able to log in and see my balance. Try again everyone.

Same thing happened to me last month during my grocery run - so embarrassing when your card gets declined at checkout because you thought you had more left! Now I always keep a little notebook in my purse where I write down my balance after every shopping trip, plus I save my receipts so I can do the math myself if the app goes down. It's old school but it works! Also found out that some grocery stores (like Safeway) will let you do a balance inquiry at self-checkout without buying anything - just select EBT and then "balance inquiry" before you start shopping.