Why does EBT Edge mobile app keep rejecting my CalFresh registration?

i had same issue. turned out i was putting my zipcode wrong lol. double check ALL ur info including the zip

There are a few common issues with EBT Edge registration that might help you troubleshoot: 1. Make sure you're using the exact name as it appears in the CalFresh system (not necessarily how it appears on your card) 2. If you've recently received a replacement card, the new card might not be fully activated in the system yet 3. Sometimes there's a 24-hour waiting period after activation before mobile registration works 4. If you've had your benefits for less than 30 days, sometimes the system has trouble verifying new accounts If none of these help, you might need to contact your county office directly. They can verify your information is correct in the system.

THE APP IS GARBAGE!!!!! I tried for WEEKS and finally gave up. It kept telling me my info wasn't valid when I KNOW it was right. Same problem with ConnectEBT app too. These apps are designed to FAIL so we have to keep calling those stupid phone lines where you can't talk to real people!!!!!

I recently had this exact issue with EBT Edge. After struggling for days, I found out my birth date was entered incorrectly in the CalFresh system (they had the month and day switched). The only way I was able to solve this was by speaking directly with a CalFresh eligibility worker at my county office. I was dreading the phone wait, but I used Claimyr (claimyr.com) which got me through to a real person in about 10 minutes instead of waiting for hours or getting disconnected. They have a video showing how it works: https://youtu.be/eZ19FHRETv8?si=_CXnXqNXbLl26WB8 Once I got through, the worker checked my file and fixed the birthdate issue right away. I was able to register for EBT Edge the same day after they updated it.

have u tried the other app? connectebt? sometimes one works when the other one doesnt for some reason

This is a common issue that's actually mentioned in the CalFresh FAQ that nobody ever reads (including me until I had problems lol). When you register for EBT Edge, the verification system checks against the information in the CalFresh database, not just your card information. Here are the exact things that must match: - Name (exactly as it appears in the system, including middle initials if used) - Date of birth (MM/DD/YYYY format) - Full EBT card number - Current address including exact ZIP+4 code (not just the 5-digit ZIP) - Case number (which may not be the same as your card number) Also, if anyone in your household has accessed your benefits (like an authorized representative), that can temporarily lock mobile registration. I recommend calling your county office directly and asking them to verify all your information is correctly entered in the system and that there are no flags on your account preventing mobile registration.

UPDATE: I finally got it working! For anyone with the same problem - I had to call my county office directly (used that Claimyr service someone mentioned and it actually worked great). Turns out there was a flag on my account because of my legal name change 6 months ago. Even though they had updated my name, they hadn't removed some verification flag that was blocking the mobile app registration. The worker removed the flag while I was on the phone, and I was able to register for EBT Edge immediately after hanging up. Thanks everyone for your help!

Wow, this is such a helpful thread! I'm new to CalFresh and was planning to set up the mobile app soon. It's really good to know about all these potential issues beforehand - especially the thing about name changes and system flags. I had no idea there could be so many technical reasons why registration might fail. Thanks to everyone who shared their experiences and solutions, especially the tip about Claimyr for getting through to a real person faster. I'll definitely bookmark this post in case I run into similar problems!

This thread is so helpful! I'm dealing with the exact same issue right now and was getting so frustrated. I've been trying for 2 days straight with no luck. Reading through all these responses, I think my problem might be similar to @StarStrider's - I also had a name change recently (got married 4 months ago) and updated everything with the county, but maybe there's still some kind of flag or verification issue in their system. I'm definitely going to try that Claimyr service to get through to someone at the county office instead of waiting on hold forever. It's so reassuring to know this is usually a system issue on their end rather than something we're doing wrong. Thanks everyone for sharing your experiences and solutions!

As someone who just started receiving CalFresh benefits last month, this thread has been incredibly valuable! I was actually planning to set up the EBT Edge app this weekend, but now I know to be prepared for potential issues. It's really eye-opening to see how many technical problems can occur on the system side - like verification flags from name changes, incorrect birthdates in their database, and account locks from authorized representatives accessing benefits. I had no idea any of these could prevent app registration. The tip about trying ConnectEBT as an alternative is great, and I'm definitely saving that Claimyr service info in case I need to reach the county office. It sounds like a lifesaver compared to waiting hours on hold or getting disconnected. Thanks to everyone who shared their troubleshooting experiences - it's so helpful to know what to expect and that most of these issues are resolvable once you can get through to the right person!

I'm really glad I found this thread! I just started receiving CalFresh benefits about 3 weeks ago and was planning to set up the EBT Edge app this weekend. Reading through everyone's experiences has been so educational - I had no idea there were so many potential technical issues that could prevent registration from working properly. The information about name changes causing verification flags is particularly helpful since I'm planning to get married next year and will likely need to update my information with the county. It's good to know that even after updating records, there might be system flags that need to be manually removed by a county worker. I'm definitely going to bookmark that Claimyr service in case I need help getting through to someone at the county office. The idea of waiting 45 minutes on hold just to get disconnected sounds absolutely terrible! It's also smart to know about ConnectEBT as a backup option if EBT Edge doesn't work. Thanks to everyone who shared their troubleshooting steps and solutions. This community is so helpful for navigating all these system quirks that you'd never think of on your own!

I'm new to this community and just got approved for CalFresh benefits last week! This entire thread has been incredibly helpful - I was planning to download the EBT Edge app tomorrow but now I know to be prepared for potential registration issues. It's amazing how many technical problems can happen on the system side that we'd never think of. The tip about checking the ZIP+4 code is something I never would have considered, and knowing about ConnectEBT as a backup option is really valuable. I'm definitely saving the Claimyr service info in case I need to reach the county office - the thought of waiting hours on hold just to get disconnected sounds awful! Thanks to everyone for sharing your experiences and solutions. It's so reassuring to know that most registration failures are system issues rather than user error, and that they're usually fixable once you get through to the right person.

I'm brand new to this community and just received my CalFresh benefits two weeks ago! This thread is absolutely invaluable - I was literally about to download the EBT Edge app today but now I know to expect potential hurdles. Reading through everyone's experiences, it's clear that most registration failures are due to technical issues in the system rather than anything we're doing wrong, which is both frustrating and reassuring at the same time. The variety of potential problems is eye-opening - from name change verification flags to incorrect birthdates in their database to ZIP+4 code mismatches. I never would have thought to check these specific details. The Claimyr service recommendation keeps coming up and sounds like a real game-changer for actually reaching a human being instead of sitting on hold forever. I'm going to try registering today but if I run into issues, I'll definitely try ConnectEBT as a backup and use Claimyr to get through to my county office if needed. Thanks to everyone for sharing such detailed troubleshooting advice - this community is amazing for helping newcomers navigate these system quirks!

I'm completely new to both CalFresh and this community - just got my benefits card in the mail yesterday! This thread is like finding gold - I was about to blindly download the EBT Edge app thinking it would be a simple 5-minute setup, but clearly there's a lot more to it than that. The sheer number of different technical issues people have encountered is both overwhelming and really helpful to know about upfront. What strikes me most is how these aren't user errors but actual system problems on the county's end - verification flags, data mismatches, address issues, etc. The fact that something as simple as a name change can create hidden flags that block app registration is mind-blowing. I'm definitely going to double-check all my information is exactly right in their system before even attempting to register. The Claimyr service sounds like an absolute lifesaver - waiting 45+ minutes just to get disconnected sounds like my worst nightmare! And knowing about ConnectEBT as a backup option gives me a plan B if EBT Edge doesn't work. Thanks to everyone for sharing such detailed experiences and solutions. This community seems incredibly supportive for helping newcomers navigate all these hidden pitfalls!

Wow, this thread has been such a lifesaver! I just got approved for CalFresh last Friday and was planning to set up the mobile app this weekend. Reading through everyone's experiences has completely changed my approach - I had no idea there were so many potential technical issues that could cause registration to fail. The information about verification flags from name changes, incorrect ZIP+4 codes, and data mismatches in their system is incredibly valuable. I especially appreciate learning about the Claimyr service for getting through to county offices without waiting on hold forever - that sounds like it could save hours of frustration! And knowing about ConnectEBT as a backup option gives me a solid plan B. It's both reassuring and frustrating to learn that most of these registration failures are system issues rather than user error. I'm going to make sure to verify all my information is exactly correct in their database before attempting registration. Thanks to everyone for sharing such detailed troubleshooting advice - this community is amazing for helping newcomers navigate these complex systems!

As someone who just joined this community and is waiting for my CalFresh application to be processed, this entire thread has been incredibly eye-opening! I had no idea that setting up the mobile app could involve so many potential technical hurdles. Reading through everyone's experiences, it's clear that most registration issues stem from system-side problems rather than user error, which is both frustrating and reassuring. The variety of potential issues is remarkable - verification flags from name changes, ZIP+4 code mismatches, incorrect birthdates in their database, account locks from authorized representatives, and even timing issues with new card activations. These are all things I never would have thought to check on my own. I'm definitely bookmarking the Claimyr service recommendation that multiple people have mentioned - the idea of getting through to a real person in 10 minutes instead of waiting hours on hold (or getting disconnected) sounds amazing. And knowing about ConnectEBT as a backup option is really valuable. Thanks to everyone who shared their detailed troubleshooting experiences and solutions. This community is incredibly helpful for preparing newcomers for these system quirks. When my benefits get approved, I'll be much better equipped to handle any app registration issues that might come up!